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Brother International MFC-J6510DW Users Manual - English - Page 88

Stop/Exit, Error Message, Cause, Action, Cannot Detect, Cannot Print, Replace Ink, Comm.Error - scan check connection

UPC - 012502626626

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Error Message Cannot Detect Cannot Print Replace Ink Comm.Error Connection Fail Cover is Open Data Remaining Disconnected Document Jam 74 Cause You installed a new ink cartridge too quickly and the machine did not detect it. If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge. An ink cartridge is not installed properly. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. Poor telephone line quality caused a communication error. You tried to poll a fax machine that is not in Polled Waiting mode. The scanner cover is not completely closed. The ADF cover is not completely closed. The ink cartridge cover is not completely closed. Print data is left in the machine's memory. The other person or other person's fax machine stopped the call. The document was not inserted or fed properly, or the document scanned from the ADF was too long. Action Take out the new ink cartridge and re-install it slowly until it clicks. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges on page 67.) Replace the ink cartridges. (See Replacing the ink cartridges on page 67.) Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Check the other fax machine's polling setup. Lift the scanner cover and then close it again. Open the ADF cover and then close it again. Firmly close the ink cartridge cover until it clicks. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP on page 100.) (See Using the ADF on page 30.) (See Document jam on page 82.)

Section	Page
BASIC USER’S GUIDE MFC-J6510DW MFC-J6710DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	23
Basic Operations	24
2 Loading paper	25
Loading paper and other print media	25
Loading paper in paper tray #1	25
Loading paper in paper tray #2 (MFC-J6710DW only)	28
Loading paper in the manual feed slot	32
Loading envelopes and postcards	34
About envelopes	34
Loading envelopes and postcards	34
Printable area	36
Paper settings	37
Paper Size and Type (MFC-J6510DW)	37
Paper Type	37
Paper Size	37
Paper Size and Type (MFC-J6710DW)	38
Tray use in Copy mode (MFC-J6710DW only)	38
Tray use in Fax mode (MFC-J6710DW only)	39
Secure Paper Feed mode for Ledger size Short Grain Paper	39
Acceptable paper and other print media	40
Recommended print media	40
Handling and using print media	41
Labels	41
Types of labels to avoid	41
Paper capacity of the output paper tray cover	41
Choosing the right print media	42
Paper type and size for each operation	42
Paper capacity of the paper trays	43
Paper weight and thickness	43
3 Loading documents	44
How to load documents	44
Using the ADF	44
Document Sizes Supported	44
How to load documents	44
Using the scanner glass	45
Document Sizes Supported	45
How to load documents	45
Scannable area	46
4 Sending a fax	47
How to send a fax	47
Stop faxing	48
Setting scanner glass size for faxing	49
Color fax transmission	49
Canceling a fax in progress	49
How to preview an outgoing fax	49
Transmission Verification Report	50
5 Receiving a fax	51
Receive Modes	51
Choose the correct Receive Mode	51
Using Receive Modes	53
Fax Only	53
Fax/Tel	53
Manual	53
External TAD	53
Receive Mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	54
Easy Receive	55
If Easy Receive is On:	55
If Easy Receive is Off:	55
Fax Preview (Black & White only)	55
How to preview a received fax	55
Setting Fax Preview	55
Using Fax Preview	55
How to delete all faxes in the list	56
How to print all faxes in the list	56
6 Telephone services and external devices	57
Telephone services	57
Voice Mail	57
Distinctive Ring	58
What does your telephone company's “Distinctive Ring” do?	58
What does Brother's “Distinctive Ring” do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	58
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Connecting an external TAD (telephone answering device)	60
Connections	61
Recording an outgoing message (OGM) on an external TAD	61
Multi-line connections (PBX)	62
External and extension telephones	62
Connecting an external or extension telephone	62
Using external and extension telephones	63
If you answer a call and no one is on the line:	63
Using a non-Brother cordless external telephone	63
Using remote codes	63
Fax Receive code	63
Telephone Answer Code	63
Changing the remote codes	64
7 Dialing and storing numbers	65
How to dial	65
Manual dialing	65
One Touch Dialing	65
Speed Dialing	65
Search	66
Fax Redial	66
Storing numbers	67
Storing a pause	67
Storing One Touch Dial numbers	67
Storing Speed Dial numbers	68
Changing One Touch or Speed Dial names or numbers	68
8 Making copies	70
How to copy	70
Stop copying	70
Copy settings	71
Paper Options	71
Paper Type	71
Paper Size	71
Tray Select (MFC-J6710DW only)	72
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	73
PhotoCapture Center™ operations	73
Using a memory card or USB Flash memory drive	73
Getting started	74
Print Images	76
View Photos	76
PhotoCapture Center™ print settings	76
How to scan to a memory card or USB Flash memory drive	77
10 How to print from a computer	79
Printing a document	79
11 How to scan to a computer	80
Scanning a document	80
Scanning using the scan key	80
Scanning using a scanner driver	80
A Routine maintenance	81
Replacing the ink cartridges	81
Cleaning and checking the machine	83
Cleaning the scanner	83
Cleaning the print head	84
Checking the print quality	85
Checking the print alignment	86
B Troubleshooting	87
Error and Maintenance messages	87
Error animation	95
Transferring your faxes or Fax Journal report	95
Transferring faxes to another fax machine	95
Transferring faxes to your PC	95
Transferring the Fax Journal report to another fax machine	96
Document jam	96
Document is jammed in the top of the ADF unit	96
Document is jammed inside the ADF unit	97
Removing small documents jammed in the ADF	97
Printer jam or paper jam	97
Paper is jammed at the front of the machine	97
Paper is jammed at the back of the machine	98
Paper is jammed at the front and back of the machine	99
Additional paper jam clear operations	102
Troubleshooting	104
If you are having difficulty with your machine	104
Dial Tone	114
Telephone line interference / VoIP	114
Machine Information	115
Checking the serial number	115
Reset functions	115
How to reset the machine	115
C Menu and features	116
On-screen programming	116
Menu table	117
Entering Text	143
Inserting spaces	143
Making corrections	143
Repeating letters	143
Special characters and symbols	144
D Specifications	145
General	145
Print media	147
Fax	149
Copy	150
PhotoCapture Center™	151
PictBridge	152
Scanner	153
Printer	154
Interfaces	155
Computer requirements	156
Consumable items	157
Network (LAN)	158
Index	159

Match case Limit results 1 per page

Cannot Detect

You installed a new ink cartridge too

quickly and the machine did not detect

it.

Take out the new ink cartridge and

re-install it slowly until it clicks.

If you are not using Genuine Brother

Innobella™ ink the machine may not

detect the ink cartridge.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

An ink cartridge is not installed

properly.

Take out the new ink cartridge and

re-install it slowly until it clicks. (See

Replacing the ink cartridges

on page 67.)

Cannot Print

Replace Ink

One or more of the ink cartridges have

reached the end of their life. The

machine will stop all print operations.

While memory is available, black and

white faxes will be stored in the

memory. If a sending machine has a

color fax, the machine's “handshake”

will ask that the fax be sent as black &

white. If the sending machine has the

ability to convert it, the color fax will be

stored in the memory as a black &

white fax.

Replace the ink cartridges. (See

Replacing the ink cartridges

on page 67.)

Comm.Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If

the problem continues, call the

telephone company and ask them to

check your telephone line.

Connection Fail

You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open

The scanner cover is not completely

closed.

Lift the scanner cover and then close it

again.

The ADF cover is not completely

closed.

Open the ADF cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover

until it clicks.

Data Remaining

Print data is left in the machine's

memory.

Press

Stop/Exit

. The machine will

cancel the job and clear it from the

memory. Try to print again.

Disconnected

The other person or other person's fax

machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and you

are using a VoIP (Voice over IP)

system, try changing the Compatibility

to Basic (for VoIP). (See

Telephone

line interference / VoIP

on page 100.)

Document Jam

The document was not inserted or fed

properly, or the document scanned

from the ADF was too long.

(See

Using the ADF

on page 30.)

(See

Document jam

on page 82.)

Error Message

Cause

Action