Canon BJC-8000 User Manual - Page 28

Troubleshooting When a problem occurs while you are using the printer, refer to the topics listed below to resolve the problem. This manual describes the symptoms of only the printer problems you are most likely to encounter. If your problem is not described here, refer to the "Canon Customer Care" information. (page 39) The printer driver cannot be installed. → P29 Paper will not feed in from the sheet feeder. / The paper is fed in skewed. s Multiple sheets are fed in together → P30 s The paper jams. → P30 An error message appears. s "Error writing to LPT1" displayed. → P31 s "Application error" or "General Protection Fault" displayed. → P32 The printer beeps and the ERROR lamp lights (blinks). → P33 Printing stops mid-way. → P34 The printout is unsatisfactory. s Meaningless characters and symbols are printed. → P35 s The printout is faint or the colors are wrong. → P36 s The last part of the document is not printed. → P37 s The colors on the printout do not match the colors on the screen. → P38 s The paper comes out curled/warped/wrinkled. → P38 Customer Care → P39 Refer to the "Canon Customer Care" for information on how to deal with other problems. When an error occurs When the ink or paper runs out or the paper jams, the BJ Printer Status Monitor automatically appears. The BJ Printer Status Monitor is an application that uses messages and pictures to display the printing progress and the status of the printer while it is printing. 1. Look at the messages and pictures to determine what type of error has occurred. 2. Click the Guide tab and proceed as directed by the message shown. Printing resumes once you have resolved the problem. 28