Canon BJC-8000 User Manual - Page 32

Application error or General Protection Fault displayed., Cause, Solution

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s "Application error" or "General Protection Fault" displayed. Cause Solution You are printing from a Windows 3.1 ¬ Print from a Windows 95 or Windows 98-compatible application. application program. You are running multiple application ¬ Quit any other application programs you are running and try programs. printing again. There is not enough memory allocated to the application program. ¬ Refer to the user manual for your application software and check that the required amount of memory is allocated to the application. If there is not enough memory installed, install more memory. Refer to the user manual for your PC for information on installing additional memory. There is not enough space available ¬ Delete any unneeded files to make more space available. on your hard disk. There is a problem with the printed document file or with the functions used by the file. ¬ Rebuild the document and print it again. If there is no problem with the new document, the original file was probably faulty. If the same problem recurs with the new file, contact the Canon Customer Care Center. (page 39) There is a problem with the installed ¬ Remove the installed BJ printer driver and then install the printer printer driver. driver again. Select Programs and then BJ Printer from the Windows Start menu and click Uninstall. Then follow the on-screen instructions. 32

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32
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“Application error” or “General Protection Fault” displayed.
Cause
You are printing from a Windows 3.1
application program.
You are running multiple application
programs.
There is not enough memory
allocated to the application
program.
There is not enough space available
on your hard disk.
There is a problem with the printed
document file or with the functions
used by the file.
There is a problem with the installed
printer driver.
Solution
Print from a Windows 95 or Windows 98-compatible application.
Quit any other application programs you are running and try
printing again.
Refer to the user manual for your application software and check
that the required amount of memory is allocated to the application.
If there is not enough memory installed, install more memory. Refer to
the user manual for your PC for information on installing additional
memory.
Delete any unneeded files to make more space available.
Rebuild the document and print it again.
If there is no problem with the new document, the original file was
probably faulty. If the same problem recurs with the new file, contact the
Canon Customer Care Center. (page 39)
Remove the installed BJ printer driver and then install the printer
driver again.
<Uninstalling the printer driver>
Select Programs and then BJ Printer from the Windows Start menu and
click Uninstall. Then follow the on-screen instructions.
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