Dell E6500 Service Manual - Page 63

Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. The computer does not start up Check the diagnostic lights See Power Problems. Ensure the power cable is firmly connected to the computer and to the electrical outlet The computer stops responding CAUTION: You may lose data if you are unable to perform an operating system shutdown. Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding End the program 1. Press simultaneously to access the Task Manager. 2. Click the Applications tab. 3. Click to select the program that is no longer responding. 4. Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. Check the software documentation If necessary, uninstall and then reinstall the program. A program is designed for an earlier Windows operating system Run the Program Compatibility Wizard Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1. Click Start ® All Programs ® Accessories ® Program Compatibility Wizard ® Next. 2. Follow the instructions on the screen. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.