Dymo Rhino 6000 Industrial Label Printer User Guide - Page 26

Troubleshooting Review the following possible solutions if you encounter a problem while using your printer. Problem/Error Message Solution Battery Low Battery Empty Poor Print Quality Tape Jam Motor is stalled due to tape jam. • Attach the power adapter. • Recharge the battery pack. See Recharging the Battery Pack. • Insert new AA alkaline batteries as a temporary power source. AA batteries are less stable and should be used as a temporary solution only. • Clean the print head. See Cleaning Your Printer. • Adjust the Print Contrast. See Adjusting Print Contrast. • Open the tape cassette compartment and press the eject button to release the cassette. • Remove the tape, clearing the jam. • Make sure the tape passes smoothly through the guideposts on the tape cassette. See Inserting and Removing the Tape Cassette. • When the jam is cleared, press OK to clear the display. Uneven or slanted printing The cassette is not inserted correctly. Cannot close the tape cassette lid The cassette is not inserted correctly. Unable to return to the previous menu Nothing shows on the display End of Tape Tape cassette is empty. • Check the tape cassette compartment to make sure the cassette is inserted properly. See Inserting and Removing the Tape Cassette. • Make sure the two levers in the tape compartment are locked on either side of the cassette holding the cassette in place. Make sure nothing is blocking the cassette cover and that the tape cassette is inserted properly. See Inserting and Removing the Tape Cassette. • Press Esc to return to the previous menu. • Press Clr to return to return to the display and clear all settings. • Ensure the printer is turned on. • Recharge battery pack or plug in power adapter. • Remove power adapter and batteries and then reattach power to restart the printer. The printer cannot detect the end of the tape cassette. Make sure you have tape left in the cassette before starting a large print job. 20