Epson AcuLaser CX11NF Fax Guide - Page 53

Solving Problems 7 This chapter describes ways for you to solve any problems that might occur with the fax functions. Fax Error Messages Message Action Fax Error Turn off the product, wait several minutes, then turn it on again. If the error occurs again, contact Epson as described on page 56. Insufficient memory Wait until the fax jobs stored in memory are finished, then try transmission/reception again, or a lower Image Quality setting. Send failed This message appears when you send a fax manually or when a color fax transmission fails. Try sending a fax using the memory transmission function. Sending and Receiving Problem Document stops feeding during faxing Solution • The maximum length of a page you can load is 14 in. Faxing a longer page stops at 14 in. The maximum page size for the Auto Document Feeder is 8.5 × 14 in. If the item is too small, it can jam inside the Auto Document Feeder. • There might be problems with the fax machine you are sending to. Try contacting the recipient by phone. • There might be problems with the phone line. Turn up the volume on the unit and press the x B&W Start or x Color Start button on the control panel. If you hear a dial tone, the phone line is working. To change the speaker volume, see "Basic Settings" on page 42. Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. Solving Problems 53