Epson Stylus Pro 5000 User Manual - Page 29

Where To Get Help, Electronic support services, Automated telephone services

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4 Where To Get Help Where To Get Help EPSON provides technical support and information on the installation, configuration, and operation of professional graphics arts products through the EPSON Preferred Protection Plan. Dial (888) 377-6611, 6 A.M. to 8 P.M., Pacific Time, Monday through Friday, and 7 A.M. to 4 P.M., Pacific Time, Saturday and Sunday. Before you call, make sure you have your Unit ID number, which is included with the EPSON Preferred Protection Plan information that came with your printer. EPSON also provides customer support through the following services: Electronic support services Service Access World Wide Web From the Internet, you can reach EPSON's Professional Graphics Home Page at http://prographics.epson.com. EPSON Internet FTP Site If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. EPSON Download Service You can call the EPSON Download Service at (800) 442-2007. Set your communications software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps. EPSON Forum on CompuServe® Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson America Forum. For a free introductory CompuServe membership, call (800) 848-8199 and ask for representative #529. Automated telephone services Service EPSON SoundAdvice™ EPSON FaxAdvice™ EPSON Referral Service Access Pre-recorded answers to commonly asked questions about EPSON products 24 hours a day, seven days a week, call (800) 442-2110. Access EPSON's technical information library by calling (800) 442-2110. You must provide a return fax number to use this service. For the location of your nearest Authorized EPSON Reseller, call (800) 241-5373.

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4
Where To Get Help
Where To Get Help
EPSON provides technical support and information on the installation, configuration,
and operation of professional graphics arts products through the EPSON Preferred
Protection Plan. Dial
(888) 377-6611
, 6 A.M. to 8 P.M., Pacific Time, Monday
through Friday, and 7 A.M. to 4 P.M., Pacific Time, Saturday and Sunday.
Before you call
, make sure you have your Unit ID number, which is included with the
EPSON Preferred Protection Plan information that came with your printer.
EPSON also provides customer support through the following services:
Electronic support services
Service
Access
World Wide Web
From the Internet, you can reach EPSON’s Professional Graphics Home Page at
.
EPSON Internet FTP Site
If you have Internet FTP capability, use your Web browser (or other software for FTP
downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your
e-mail
address
as the
password
.
EPSON Download Service
You can call the EPSON Download Service at
(800) 442-2007
. Set your communications
software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps.
EPSON Forum on CompuServe
®
Members of CompuServe can type
GO EPSON
at the menu prompt to reach the Epson
America Forum. For a free introductory CompuServe membership, call (800) 848-8199
and ask for representative #529.
Automated telephone services
Service
Access
EPSON SoundAdvice
™
Pre-recorded answers to commonly asked questions about EPSON products 24 hours a day,
seven days a week, call
(800) 442-2110
.
EPSON FaxAdvice
™
Access EPSON’s technical information library by calling
(800) 442-2110
. You must
provide a return fax number to use this service.
EPSON Referral Service
For the location of your nearest Authorized EPSON Reseller, call
(800) 241-5373
.