HP 6400/8400 HP StorageWorks 6400/8400 Enterprise Virtual Array User Guide - Page 72

Customer replaceable units, Customer self repair (CSR), Parts only warranty service

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5 Customer replaceable units Customer self repair (CSR) Table 13 (page 73) and Table 19 (page 73) identifies which hardware components are customer replaceable. Using HP Insight Remote Support or other diagnostic tools, a support specialist will work with you to diagnose and assess whether a replacement component is required to address a system problem. The specialist will also help you determine whether you can perform the replacement. Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for travel and labor costs. Best practices for replacing hardware components The following information will help you replace the hardware components on your storage system successfully. CAUTION: Removing a component significantly changes the air flow within the enclosure. All components must be installed for the enclosure to cool properly. If a component fails, leave it in place in the enclosure until a new component is available to install. Component replacement videos To assist you in replacing the components, videos have been produced of the procedures. To view the videos, go to the following website and navigate to your product: http://www.hp.com/go/sml Verifying component failure • Consult HP technical support to verify that the hardware component has failed and that you are authorized to replace it yourself. • Additional hardware failures can complicate component replacement. Check HP P6000 Command View and/or HP Insight Remote Support as follows to detect any additional hardware problems: ◦ When you have confirmed that a component replacement is required, you may want to clear the Real Time Monitoring view. This makes it easier to identify additional hardware problems that may occur while waiting for the replacement part. ◦ Before installing the replacement part, check the Real Time Monitoring view for any new hardware problems. If additional hardware problems have occurred, contact HP support before replacing the component. ◦ See the HP Insight Remote Support documentation for additional information. Identifying the spare part Parts have a nine-character spare component number on their label (Figure 25 (page 73)). For some spare parts, the part number will be available in HP P6000 Command View. Alternatively, the HP call center will assist in identifying the correct spare part number. 72 Customer replaceable units

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5 Customer replaceable units
Customer self repair (CSR)
Table 13 (page 73)
and
Table 19 (page 73)
identifies which hardware components are customer
replaceable. Using HP Insight Remote Support or other diagnostic tools, a support specialist will
work with you to diagnose and assess whether a replacement component is required to address
a system problem. The specialist will also help you determine whether you can perform the
replacement.
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be charged for travel and labor costs.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
Removing a component significantly changes the air flow within the enclosure. All
components must be installed for the enclosure to cool properly. If a component fails, leave it in
place in the enclosure until a new component is available to install.
Component replacement videos
To assist you in replacing the components, videos have been produced of the procedures. To view
the videos, go to the following website and navigate to your product:
h
t
tp://w
w
w
.hp
.co
m/go/sml
Verifying component failure
•
Consult HP technical support to verify that the hardware component has failed and that you
are authorized to replace it yourself.
•
Additional hardware failures can complicate component replacement. Check HP P6000
Command View and/or HP Insight Remote Support as follows to detect any additional hardware
problems:
◦
When you have confirmed that a component replacement is required, you may want to
clear the Real Time Monitoring view. This makes it easier to identify additional hardware
problems that may occur while waiting for the replacement part.
◦
Before installing the replacement part, check the Real Time Monitoring view for any new
hardware problems. If additional hardware problems have occurred, contact HP support
before replacing the component.
◦
See the HP Insight Remote Support documentation for additional information.
Identifying the spare part
Parts have a nine-character spare component number on their label (
Figure 25 (page 73)
). For
some spare parts, the part number will be available in HP P6000 Command View. Alternatively,
the HP call center will assist in identifying the correct spare part number.
72
Customer replaceable units