HP 800ps HP Designjet 800ps Printer - User's Guide - Page 76
Troubleshooting Flow Chart
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Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Front Panel Media Problems Printer Options Image Error Troubleshooting Flow Chart The following diagram shows the flow of the troubleshooting procedure. Start Printer checks Yes whether Printhead Alignment is required No Printer prints Diagnostic Print A including black lines Other Other Problems Index Getting Help Printer recommends Printhead Alignment (Standard or Special) Printer prints Diagnostic Print A without black lines Wrong paper advance. Printer recommends Advance Calibration Printer asks questions about Diagnostic Print A Printheads need cleaning. If possible printer tries to clean printheads Indicates that troubleshooting has completed but further procedures are required to solve the problem Indicates that troubleshooting has completed successfully and there no problems Yes Printheads are OK after first printing of Diagnostic Print A No Printer prints Diagnostic Print B without black lines Printer asks if Cyan, Magenta, Yellow and Black Patterns in No Diagnostic Print B are OK Troubleshooting completed successfully Yes No problems detected Printer prints Diagnostic Print B If possible printer tries to clean printheads If printheads have been cleaned three time Troubleshooting finishes