HP Color LaserJet Enterprise MFP M681 User Guide
HP Color LaserJet Enterprise MFP M681 Manual
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- HP Color LaserJet Enterprise MFP M681 | User Guide - Page 1
Color LaserJet Enterprise MFP M681, M682 User Guide M681dh Flow M681f M681f Flow M681z Flow M682z www.hp.com/support/colorljM681MFP www.hp.com/support/colorljM682MFP - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 2
- HP Color LaserJet Enterprise MFP M681 | User Guide - Page 3
HP Color LaserJet Enterprise MFP M681, M682 User Guide - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 5
...2 Printer back view ...5 Interface ports ...6 Control-panel view ...7 How to use the touchscreen control panel 9 Printer specifications ...10 Technical specifications ...10 Supported operating systems ...14 Mobile printing solutions ...16 Printer dimensions ...16 Power consumption, electrical - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 6
...38 Manually feed labels the HP toner-cartridge Troubleshoot Cartridge Protection control panel error messages 49 Replace the toner cartridges ...50 Toner-cartridge information ...50 Remove and replace the cartridges ...51 Replace the toner-collection unit ...54 Replace the staple cartridge (M681z - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 7
sent to printer for Job Accounting purposes 70 Mobile printing ...71 Introduction ...71 Wireless Direct Print and NFC Printing ...71 HP ePrint via email ...72 HP ePrint software ...73 AirPrint ...73 Android embedded printing ...73 Print from the USB port ...75 Introduction ...75 Enable the USB - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 8
...99 Introduction ...99 Before you begin ...99 Step one: Access the HP Embedded Web Server 99 Step two: Set up Scan to Network Folder 100 only) ...114 Introduction ...114 Before you begin ...114 Step one: Access the HP Embedded Web Server (EWS 114 Step two: Enable Save to SharePoint® and create - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 9
133 Additional options when scanning ...135 HP JetAdvantage business solutions ...137 Additional scan HP Embedded Web Server (EWS 150 HP Embedded Web Server features ...151 Information tab ...151 General tab ...152 Copy/Print tab ...153 Scan/Digital Send tab ...154 Fax tab ...155 Troubleshooting - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 10
configure the printer to use 1 watt or less of power 164 Set the sleep schedule ...165 HP Web Jetadmin ...166 Software and firmware updates ...167 9 Solve problems ...169 Customer support ...170 Control panel help system ...171 Restore factory settings ...172 Introduction ...172 Method one: Restore - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 11
the toner cartridge ...214 Check paper and the printing environment 214 Step one: Use paper that meets HP specifications 214 Step two: Check the environment 214 Step three: Set the individual tray alignment 215 Try a different print driver ...215 Calibrate the printer to align the colors ...216 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 12
...229 Check the color settings ...230 Check the fax machine ...236 Solve wired network problems ...237 Introduction ...237 Poor physical be causing compatibility problems 238 The computer or wireless network problems ...239 Solve fax problems ...242 Checklist for solving fax problems ...242 What - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 13
call-waiting feature 243 Check fax accessory status ...243 General fax problems ...244 The fax failed to send ...244 An Out of 244 No fax address book button displays 244 Not able to locate the Fax settings in HP Web Jetadmin 244 The header is appended to the top of the page when the overlay - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 14
xii ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 15
views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 16
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view Printer front view 1 14 13 2 3 12 4 11 10 5 15 9 6 16 7 8 2 Chapter 1 Printer overview ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 17
stop at the right side of the output bin. 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Right door (access to 8 Tray 2 9 Model name 10 Front door (access to the toner cartridges) 11 Standard output bin 12 Physical keyboard (Flow models only). Pull - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 18
13 Easy-access USB port (on the side of the control panel) Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use. 14 Hardware integration pocket (for connecting accessory and third-party - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 19
Printer back view 1 2 3 6 4 5 1 Formatter cover 2 Formatter (contains the interface ports) 3 Left door (access to the toner-collection unit) 4 Power connection 5 Slot for a cable-type security lock 6 Serial number and product number label ENWW Printer views 5 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 20
Interface ports 1 2 3 4 1 Fax port (f and z models only. The port is covered for the dh models.) 2 Local area network (LAN) Ethernet 10/100/1000 Ethernet network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external USB devices (this port might be covered) NOTE: For easy - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 21
left corner of most screens. NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/ colorljM681MFP or www.hp.com/support/colorljM682MFP Select Manuals, and then select General reference. NOTE: The features that appear on the Home screen can vary, depending on - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 22
only when an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). ● Fax Number: View the printer fax number (fax models only). Touch the Help button - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 23
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 24
Hi-Speed USB 2.0 M681dh J8A10A Optional Optional Optional Optional Not supported M681f J8A11A Optional Not supported Not supported Not supported Flow M681f J8A12A Optional Optional Optional Optional Not supported Flow M681z J8A13A Not supported Not supported Not supported Flow M682z J8A17A Not - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 25
M681f J8A12A Optional Not supported Optional Optional Not supported Optional Not supported Flow M681z J8A13A Optional Not supported Optional Optional Not supported Optional Not supported Flow M682z J8A17A Optional Optional Optional Not supported Optional Not supported ENWW Printer specifications - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 26
have at least 100 characters of text Not supported M681f J8A11A Not supported Not supported Not supported Not supported Not supported Not supported Not supported Flow M681f J8A12A Not supported Flow M681z J8A13A Not supported Flow M682z J8A17A Not supported 12 Chapter 1 Printer overview ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 27
background removal for each page Send documents to email, USB, and shared folders on a network Send documents to SharePoint® M681dh J8A10A Not supported Not supported M681f J8A11A Not supported Not supported Flow M681f J8A12A Flow M681z J8A13A Flow M682z J8A17A ENWW Printer specifications 13 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 28
printer: www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 29
Server 2008 operating system. Some features of the print driver are not supported. Windows Server 2008 SP2, 64-bit The "HP PCL 6" printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 30
mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● HP All-in-One Remote app for - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 31
the Flow M681z models ( M681f models: 657 mm (25.8 in) M681f models: 992 mm (39 in) Weight M681dh and Flow M681f models: 49.1 kg (108.2 lb) M681f models: 67.7 kg (149.2 lb) Table 1-9 Dimensions for the 1 x 550-sheet paper feeder with stand Height 450 mm (17.7 in) ENWW Printer specifications - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 32
Table 1-9 Dimensions for the 1 x 550-sheet paper feeder with stand (continued) Depth Tray closed: 657 mm (25.8 in) Tray opened: 948 mm (37.3 in) Width Door closed: 510 mm (20.7 in) Door opened: 992 mm (39 in) Weight 19.1 kg (42.1 lb) Table 1-10 Dimensions for the printer and the 1 x 550- - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 33
657 mm (25.8 in) 992 mm (39 in) Weight 67.1 kg (147.9 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP for current information. CAUTION: Power requirements are based on the country/region where the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 34
Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 35
/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 36
Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 22 Chapter 2 Paper trays ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 37
to orient the paper, see Table 2-1 Tray 1 paper orientation on page 24. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 g/m2 (20 lb) paper. 4. Using the blue adjustment latch, adjust - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 38
Tray 1 paper orientation Table 2-1 Tray 1 paper orientation Paper type Image orientation Letterhead or preprinted Portrait Duplex mode 1-sided printing Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal, Executive, Statement, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 39
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Prepunched Portrait and landscape Duplex mode 1-sided printing Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 40
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 41
is in use. 2. Before loading paper, adjust the paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used. 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 42
trays paper orientation on page 29. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 43
Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Letterhead or preprinted Portrait 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 44
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Prepunched Portrait or landscape 1-sided printing Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal, Executive, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 45
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 46
g/m2 (20 lb) paper. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Before loading paper, adjust the paper-width guide by squeezing the blue adjustment latch and sliding it to the size of the paper being used. 32 Chapter 2 Paper trays ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 47
3. Rotate the paper-stop lever to the correct position for the paper being used. 4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-3 High-capacity input tray paper orientation - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 48
6. The tray configuration message displays on the printer control panel. 7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. High-capacity input tray paper orientation Table 2-3 High-capacity input tray paper orientation - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 49
Table 2-3 High-capacity input tray paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size Letter, Legal, A4 How to load paper Face-down Top edge toward the back of the tray Prepunched Portrait - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 50
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 51
. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 52
sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 53
Configure the 3-bin stapler/stacker accessory The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up to 900 sheets of paper in the three output bins. The output bins have three mode-configuration options: stacker mode, mailbox mode, or - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 54
following steps: NOTE: Windows XP and Vista (Server 2003/2008) HP PCL.6 drivers do not support output devices. Windows® 7 1. 2. 3. 4. 5. Make sure select Update Now. NOTE: Newer V4 drivers do not support Update Now. For these drivers, manually configure the operation mode under Accessory Output - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 55
● Replace the toner-collection unit ● Replace the staple cartridge (M681z and M682z models) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 56
-capacity replacement magenta toner cartridge 657X HP Staple Cartridge Refill Replacement staple cartridges for the Not applicable M681z and M682z models. Accessories HP Color LaserJet 550-sheet Paper Tray Optional 550-sheet paper feeder Not applicable NOTE: The printer supports up to two - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 57
Cartridge number HP Color LaserJet High Capacity Paper Feeder with Stand Optional 2,000-sheet paper feeder and Not applicable 550-sheet paper feeder with stand to support the printer HP LaserJet Keyboard Overlay Kit for Simplified Chinese & Traditional Chinese Language-specific, adhesive overlay - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 58
many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 59
Item U.S. English Keyboard Kit U.K. English Keyboard Kit Keyboard Overlay Kit French, Italian, Russian, German, U.K. Spanish Keyboard Overlay Kit Canadian French, Latin American Spanish, U.S. Spanish Keyboard Overlay Kit Swiss French, Swiss German, Danish Keyboard Overlay Kit Simplified Chinese, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 60
that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed. ● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 61
Click the Apply button to save the changes. Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the Apply button to save the changes. ENWW Configure the HP toner-cartridge-protection supply settings 47 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 62
Troubleshoot Cartridge Policy control panel error messages Error message 10.0X.30 Unauthorized Cartridge Description Recommended action The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 63
Error message 10.0X.57 Protected Cartridge Description Recommended action The cartridge can only be used in the printer Replace the cartridge with a new toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection. The Cartridge Protection feature - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 64
uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description HP 655A Black Original LaserJet Standard-yield replacement Toner Cartridge black toner cartridge HP 657X High - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 65
3 Protective shield 4 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridges - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 66
caps, 1 removing the cartridge from the plastic bag, and then removing the orange protective shield. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print 2 defects. 4. Hold both ends of the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 67
5. Support the toner cartridge underneath with one hand while holding the cartridge handle with the other. Align the toner cartridge with its slot on the shelf, and then insert the toner cartridge into the printer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 68
collection unit and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 69
3. Grasp the top of the toner-collection unit and remove it from the printer. 4. Remove the new toner-collection unit from its packaging. 5. Install the new unit into the printer. Make sure the toner-collection unit is firmly in place. ENWW Replace the toner-collection unit 55 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 70
6. Close the left door. NOTE: If the toner-collection unit is not installed correctly, the left door does not close completely. To recycle the used toner-collection unit, follow the instructions included with the new toner-collection unit. 7. Close the front door. 56 Chapter 3 Supplies, accessories - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 71
cartridge (M681z and M682z models) Introduction The following information provides instructions to replace the staple cartridges. Remove and replace the staple cartridge 1. Open the staple-cartridge door. NOTE: Opening the staple-cartridge door disables the stapler. 2. Grasp the colored tab on - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 72
3. Insert the new staple cartridge into the stapler and press the colored handle toward the printer until it snaps into place. 4. Close the staple-cartridge door. 58 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 73
/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 74
Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 75
paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 76
select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 77
Additional print tasks Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 78
on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 79
level for the print job. ● Edge-To-Edge Printing: Select this option to print close to the paper edges. ● EconoMode: Select this option to conserve toner when printing drafts of documents. 5. Click the Print button. ENWW Print tasks (OS X) 65 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 80
Additional print tasks Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 81
sent to printer for Job Accounting purposes Create a stored job (Windows) Store jobs on the printer for private or delayed printing. NOTE: The print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 82
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 83
or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 84
Trash icon to delete the job. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 85
Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP). Wireless Direct Print and NFC printing - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 86
must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information icon, and - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 87
options. ● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 88
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. 74 Chapter 4 Print ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 89
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps two: Enable the USB port from the HP Embedded Web server (network-connected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 90
4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. From the Home - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 91
/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 92
Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. In the Options pane, select the number - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 93
Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 7. When the document is ready, touch Start to begin - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 94
both sides (duplex) 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. In the Options pane, select Sides. 4. Select - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 95
Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 96
following list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all printers. or both sides. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. For color printers only. Staple - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 97
Paper Path Select a specific paper path: For printers that have an option to flip pages and black used in colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors from the background of - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 98
Additional copy tasks Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or scan both sides - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 99
/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 100
, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and your account if you exceed your sending limit. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 101
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 102
configuration using the Email Setup Method one: Basic configuration using the Email Setup Wizard This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left-navigation pane, click - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 103
3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link. NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to proceed with the configuration and enable the Scan to Email feature upon completion. 4. On the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 104
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 105
check box for Message. 6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next. Option File Type Color/Black Quality and File Size Resolution Description Select the default file type that the for the scanned document: ● PDF ● JPEG ● TIFF ● MTIFF - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 106
Method two: Advanced configuration using the Email Setup 1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation pane. NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access additional settings, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 107
problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. NOTE: If you are using Google™ Gmail for email service - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 108
Field Restrictions1 Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 109
the original document is placed on the page: Portrait or Landscape. Select a value to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value to adjust the contrast of the file. Select a value to adjust the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 110
file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages1 If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 111
Step five: Set up Send to Email to use Office 365 Outlook (optional) Introduction Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 112
necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 113
Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server ● Step two: Set up Scan to in this context refers to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, touch the Information - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 114
: Set up Scan to Network Folder Method one: Use the Scan to Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the options for basic configuration. NOTE: Before you begin: To display the printer's IP - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 115
click Finish. Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 116
Step two: Configure the Scan to Network Folder settings 1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box is not selected, the feature is unavailable at the printer control panel. 2. In the Scan to Network Folder area of the left navigation - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 117
There are two types of folder permissions to select from: ● Read and write access ● Write access only The following information describes how to configure the folder settings. Configure the destination folder for scanned documents Option 1: Shared folders or FTP folders To save scanned documents to - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 118
NOTE: For more information about creating shared network folders see Set up a shared folder (c04431534). 1. If it is not already selected, select Save to a standard shared network folder. 2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified domain - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 119
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 120
documents to a folders configured for read and write access, complete the following steps: NOTE: Send only to folders with read and write access supports folder verification and job notification 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 121
to a folder configured for write access only, complete the following steps: NOTE: Allow sending to folders with write access only does not support folder verification or job notification NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 122
the original document is placed on the page: Portrait or Landscape. Select a value to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value to adjust the contrast of the file. Select a value to adjust the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 123
Feature Resolution Quality and File Size Color/Black Suppress blank pages Meta Data File Format lower-quality images, and they take more time to send. Specify whether copies are to be printed in color, black and gray, or black only. If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 124
to USB Drive ● Introduction ● Step one: Access the HP Embedded Web Server ● Step two: Enable Scan to USB The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 125
the Security tab. 2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled. 3. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 4. Select the Enable Save to USB check box. 5. Click Apply at the bottom of the page. NOTE - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 126
on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 127
file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 128
drive, or email message, and then manually upload the files to the SharePoint site. Save to SharePoint® supports all scanning options, including the ability folder. Save to SharePoint® is disabled by default. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 129
Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set Follow these steps to enable the feature Save to SharePoint feature and create a Save to SharePoint Quick Set: 1. Using the top navigation tabs, click Scan/Digital Send. 2. In the left navigation pane, click Save to - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 130
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permissions to write to the specified SharePoint site. NOTE: For security purposes, the printer does not display credentials entered in - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 131
a Microsoft® SharePoint site 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan, and then select Scan to SharePoint®. NOTE - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 132
on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 133
the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only Suppress blank pages If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 134
and save commonly used settings for saving jobs to a USB device. ● Copy (MFPs only) - Use Copy Quick Sets to configure and save commonly used settings for copy requiring an image preview before starting a job. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 135
a quick set is created by using the General EWS tab. ● Scan to Email ● Scan to Fax ● Scan to Network Folder ● Scan to USB Drive ● Copy (MFPs only) ● Save to SharePoint® (workflow printers only) 5. Enter a title for the Quick Set in the Quick Set Name (required) field. 6. Enter a description of the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 136
7. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click Next. 8. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page. NOTE: The - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 137
● Quick Set Name ● Quick Set Description ● Quick Set Start Option 5. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page. NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 138
Table 6-5 Address and Message Field Control - Scan to Email Quick Sets (continued) Option Description To: Use these drop-down lists to set the email recipient, CC (carbon copy) and BCC (blind carbon copy) values. CC: The options for each of these fields are: BCC: ● User's address (sign-in - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 139
of the page is along the top. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 140
, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress data information. The options for this field are: ● None ● XML ● HPS Create Multiple Files Select this setting to scan pages into separate files based - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 141
support color copying). ● Black: Prints documents in black and white. Reduce/Enlarge Use the Reduce/Enlarge feature to scale the size of the document up or down. Select a Reduce/Enlarge option: ● Automatic: The printer automatically scales the image to fit the paper size in the tray. ● Manual - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 142
● Contrast: Adjust to increase or decrease the difference between the lightest and darkest color on the page ● Background Cleanup: Adjust if you are having trouble copying a faint image ● Sharpness: Adjust to sharpen or soften the image. For example, increasing the sharpness could make text - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 143
email addresses. Before using this feature, use the HP Embedded Web Server to enable it and set it up in the document feeder and adjust the paper guides to fit the size of the document. 2. From recipients by using one of these methods: Enter addresses manually ▲ Enter the address in the To field. To - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 144
Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 145
a shared folder on the network. Before using this feature, use the HP Embedded Web server to enable the feature and configure the shared folders. The glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 146
Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 147
and save it on a USB flash drive. Before using this feature, use the HP Embedded Web server to enable and configure it. Scan and save the document to glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB flash drive into - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 148
Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 149
supports color graphics and embedded fonts. ● PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All format information in the document is self-contained. HP LaserJet Enterprise Flow MFP printers or MFP search tools to search for specific words or phrases within - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 150
Page Suppression Multi-feed Detection Create Multiple Files Notification Signing and Encryption NOTE: This feature is supported for scan to email only. Specify whether the scanned image will be in color, black and gray, or black only. Standard Document: Scan a page or stack of pages through the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 151
, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ● HP JetAdvantage Workflow solutions ● HP JetAdvantage Mobile Printing - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 152
Additional scan tasks Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Send a scanned document to a folder in the printer - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 153
/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 154
to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel 1. From the Home screen enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. 3. Select the location from the list on the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 155
Change fax configurations NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the printer control panel, - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 156
of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 157
one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings range for the available options for the Rings to Answer setting is location-specific. The range of possible Rings to Answer options is limited by location. - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 158
, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on password. 3. Specify the recipients by using one of these methods: Enter recipients manually ▲ Touch the Fax Recipients text field, and then use the keypad to enter - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 159
Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 160
list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 161
Additional fax tasks Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Instructions are available for performing specific fax tasks, such as the following: ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 162
148 Chapter 7 Fax ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 163
/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 164
Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 165
a list of all printer events and errors. Use the HP Instant Support link (in the page footer on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services available for the printer. ENWW Advanced configuration with - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 166
to send automated emails regarding printer configuration and supplies to specific email addresses. Add or customize a link to another Web site receive information about the printer. Set the language in which to display the HP Embedded Web Server information. Set the date and time or synchronize with a - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 167
services. Copy/Print tab Table 8-3 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Default Print Options Restrict Color (Color color printing and copying. Specify permissions for individual users or for jobs that are sent from specific - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 168
one at a time. ● Export contacts from the printer into a .CSV file on the computer to use as a data backup, or import the records onto another HP printer. Email and Save to Network Folder Quick Setup Wizards Digital Sending Software Setup ● Edit email addresses that have already been saved in the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 169
Calibration/Cleaning (Color printers only) Firmware Upgrade Reset Factory Settings Select from a variety of reports and tests to help solve problems with the printer. Configure settings for Fax, OXPd, and Auto Recovery. Link to HP cloud-based online help to assist in troubleshooting printing issues - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 170
HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable HP Web Services to use the HP ePrint feature. Table 8-8 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to HP - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 171
print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this printer through - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 172
search for help on various topics. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies, such as cartridges and paper. HP Instant Support Connect to the HP website to find solutions to printer problems. 158 Chapter 8 Manage the printer ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 173
control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 174
configuration, open the following menus: ● Networking ● Ethernet ● TCP/IP ● IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable Manual Settings option, and then touch the Done button. 5. To configure the address, open the Address menu, and then touch the field to open a keypad - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 175
6. Use the keypad to enter the address, and then touch the OK button. 7. Touch Save. Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 176
note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer. 162 Chapter 8 Manage the printer ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 177
a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 178
Energy-conservation settings Introduction ● Set the idle settings ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Set the idle settings By default the printer stays warm between jobs to optimize speed and print the first page of jobs faster. To - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 179
Set the sleep schedule Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific times on specific days of the week. 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● General Settings ● - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 180
, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 181
. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Click Drivers & Software. ENWW Software and firmware updates 167 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 182
168 Chapter 8 Manage the printer ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 183
● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP's all-inclusive help - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 184
for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 185
screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 186
operation completes. Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on The printer restarts automatically after the reset operation completes. 172 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 187
toner cartridge. 1. From the Home screen on the printer control panel, scroll to and select Settings. 2. Open the following menus: ● Manage Supplies ● Very Low Behavior ● Black Cartridge or Color the toner cartridge, but print quality might degrade. Order supplies Order supplies and paper www.hp. - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 188
service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply web site, which provides options for purchasing Original HP supplies. 174 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 189
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 190
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 191
that the humidity in the room is within specifications for this printer and that paper is being stored 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 192
the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in damaged. If necessary, use paper from a different package. 178 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 193
return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 194
in the trays for various printers. Most HP printers have markings similar to these. Figure 9-8 Size markings for Tray 1 or the multipurpose tray Figure 9-9 Size markings for cassette trays 7. Make sure the printing environment is within recommended specifications. 180 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 195
picks up multiple sheets of paper NOTE: This information applies to MFP printers only. ● The original might have something on it, such more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 196
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation for clearing paper jams ● .70.stapler/stacker paper jam ● Clear staple jams in the 3-bin stapler/stacker 182 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 197
Paper jam locations 1 5 2 6 3 7 4 ENWW Clear paper jams 183 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 198
9 Stapler/stacker right door 10 3 x 550-sheet paper feeder 11 3-bin stapler/stacker output bins 12 2,000-sheet high-capacity paper feeder 184 Chapter 9 Solve problems 12 ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 199
click here. 1. Use only paper that meets HP specifications for this printer. 2. Use paper that is guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 200
assists in clearing the jam. ● 31.13.XX Jam in Document Feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover. 186 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 201
3. Gently remove any jammed paper. 4. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples, paper clips, or tape from original documents. NOTE: Original documents - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 202
.XX Jam at standard output bin 1. If paper is visible in the output bin, grasp the leading edge and gently remove it. 188 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 203
13.A1 tray 1 paper jam Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays control panel might display a message and an animation that assists in clearing the jam. ● 13.A1.XX Jam in tray 1 1. If jammed paper is - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 204
3. Gently pull out any jammed paper. 4. Close the right door. 190 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 205
pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 3. Gently remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 206
4. Install and close the tray. 5. Open the right door. 6. Gently pull out any jammed paper. 192 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 207
7. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 8. If paper is jammed as it enters the output bin, gently pull the paper out to remove it. 9. Paper could be - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 208
door on the fuser, and push the fuser completely into the printer until it clicks into place. 12. Close the right door. 194 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 209
pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. ENWW Clear paper jams 195 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 210
3. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it. 4. Install and close the tray. 5. Open the lower-right door. 6. Gently pull out any jammed paper. 196 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 211
7. Close the lower-right door. 8. Open the right door. 9. Gently pull out any jammed paper. ENWW Clear paper jams 197 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 212
fuser. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 198 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 213
13. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 214
2,000-sheet high-capacity input tray. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 200 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 215
3. Remove the paper from the tray. 4. Press the release latch on the side of the tray to release it. 5. Lift the tray up and then pull it straight out to remove it. ENWW Clear paper jams 201 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 216
it. 7. Install the tray, and then load full reams of paper into the tray. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. NOTE: The tray holds 2,000 sheets of paper. For best results, load full reams of paper. Avoid dividing reams into smaller sections - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 217
9. Open the lower-right door. 10. Remove any jammed paper. 11. Close the lower-right door. NOTE: If, after clearing the jam, the printer control panel displays a message that there is no paper in the tray or the tray is overfilled, remove the tray and look behind it for any remaining paper. ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 218
is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull out any jammed paper. 204 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 219
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 4. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 5. Paper could - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 220
-access door on the fuser, and push the fuser completely into the printer until it clicks into place. 8. Close the right door. 206 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 221
13.B2 right door paper jam Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.B2.XX Jam in . ● 13.FF.EE Door Open Jam 1. Open the lower-right door. - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 222
Jam in at 3-bin stapler/stacker 1. Gently remove any jammed paper from the stapler/stacker bins. 2. Open the stapler/stacker-right door. 208 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 223
3. If jammed paper is visible, gently pull it straight out. 4. Close the stapler/stacker-right door. ENWW Clear paper jams 209 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 224
stapler/stacker. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the staple-cartridge door. 2. Grasp the colored tab on the staple cartridge, and then pull the staple cartridge straight out. 3. Lift up on the small lever at the back of the staple - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 225
4. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 5. Insert the staple cartridge into the stapler and press the colored handle toward the printer until it snaps into place. 6. Close the staple-cartridge door. ENWW Clear paper jams 211 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 226
cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Try a different print driver ● Calibrate the printer to align the colors If the printer is having print-quality problems, try the following solutions in the order presented to - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 227
other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 228
Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridges from the HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 229
printing from specific trays. follow the instructions on the printed drivers from the HP Web site: www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver ● Provided as the default driver on the printer CD. This driver - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 230
versions and older HP LaserJet printers ● The Windows environments to provide a single driver for use with multiple printer problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. From the Home screen on the printer control panel, select the Support - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 231
Image defects table Table 9-1 Image defects table quick reference Table 9-2 Light print on page 219 Table 9-3 Gray background or dark print on page 219 Table 9-4 Blank page - No print on page 220 Table 9-5 Black page on page 220 Table 9-6 Banding defects on page 221 Table 9-7 Streak defects - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 232
Color plane registrations defects (color Make sure that the driver and tray print supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 233
panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. ENWW Image defects table - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 234
type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the problem persists, go to support.hp.com. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 235
streaks (color models 5. Enterprise models only toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 236
repeated image might fade with each recurrence. Fixing/fuser Poor fusing: Toner rubs off along either edge of page. This defect is more Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document. 5. If the problem persists, go to support.hp - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 237
freshly opened paper. 3. Print in duplex mode. 4. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 238
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 239
platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to . NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 240
print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 241
scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. 1. From the Home screen on the printer control panel, select Copy. 2. In the Options list, scroll to and select Image - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 242
for dirt and smudges ● Check the resolution settings ● Check the color settings ● Check the image-adjustment settings ● Optimize scan quality for text paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 243
damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 244
● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select Color/Black. 5. Select one of the predefined options. 6. Touch the Send button. Check the image-adjustment settings Scan. 2. Select one of the following Scan features: 230 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 245
● Save to Device Memory ● Scan to E-mail ● Scan to Network Folder ● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select Image Adjustment. 5. Adjust the sliders to set the levels. 6. Touch the Send button. NOTE: These settings are temporary. - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 246
● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select File Type and Resolution. 5. Select one of the predefined Quality and File Size options, and then touch Done. Touch Send. 232 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 247
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 248
on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of one of the predefined options, and then touch the Send button. 234 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 249
: Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 250
sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 251
compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 252
The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 253
problems troubleshooting information to help resolve issues. NOTE: To determine whether HP the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page printer. Make sure poles, walls, or support columns containing metal or concrete do not separate - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 254
driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports the printer HP Embedded Web Compare the service set identifier problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 255
to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. the wireless printers on the network. ENWW Solve wireless network problems 241 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 256
problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 257
If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled LAN - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 258
The following are some common fax problems. The fax failed to send JBIG is enabled, and the list have fax information associated with them. Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 259
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 245 - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 260
246 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 261
150 browser requirements HP embedded Web Server 150 C calibrate colors 216 scanner 225 cartridge problems 181 drivers, supported 14 duplex printing Mac 64 duplex printing (double-sided) settings (Windows) 61 E easy-access USB printing 75 edge-to-edge copying 227 electrical specifications - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 262
154 security settings 156 troubleshooting tools 155 HP Embedded Web Server (EWS) features 150 network connection 150 HP ePrint 72 HP ePrint software 73 HP JetAdvantage business solutions 137 HP Web Jetadmin 166 HP Web Services enabling 156 I image quality check toner-cartridge status 213 image - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 263
191 paper pickup problems solving 175, drivers, supported 14 print media loading in Tray 1 22 print on both sides Mac 64 print settings HP toner cartridges 50 toner-collection unit 54 required settings fax 140 restore factory settings 172 right door jams 204 RJ-45 port locating 6 S scan settings HP - HP Color LaserJet Enterprise MFP M681 | User Guide - Page 264
27 paper orientation 29 trays capacity 10 included 10 locating 2 troubleshooting check toner-cartridge status 213 jams 185 network problems 237 paper feed problems 175 wired network 237 wireless network 239 troubleshooting tools HP Embedded Web Server 155 two-sided printing settings (Windows) 61
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User Guide
Color LaserJet Enterprise MFP M681, M682
www.hp.com/support/colorljM681MFP
www.hp.com/support/colorljM682MFP
Flow M682z
Flow M681z
M681dh
Flow M681f
M681f