Check the error-correction settings
.........................................................................................
187
Send to a different fax machine
...............................................................................................
188
Clean the pickup rollers and separation pad in the document feeder
...............................
188
Receive-fax quality issues
.............................................................................................................................
189
Check the fit-to-page setting
...................................................................................................
189
Check the sender's fax machine
...............................................................................................
189
Solve wired network problems
..........................................................................................................................................
191
Poor physical connection
...............................................................................................................................
191
The computer is using the incorrect IP address for the product
.............................................................
191
The computer is unable to communicate with the product
.....................................................................
191
The product is using incorrect link and duplex settings for the network
...............................................
192
New software programs might be causing compatibility problems
.......................................................
192
The computer or workstation might be set up incorrectly
.......................................................................
192
The product is disabled, or other network settings are incorrect
...........................................................
192
Solve fax problems
..............................................................................................................................................................
193
Checklist for solving fax problems
...............................................................................................................
193
What type of phone line are you using?
.................................................................................
193
Are you using a surge-protection device?
..............................................................................
193
Are you using a phone company voice-messaging service or an answering machine? . 193
Does your phone line have a call-waiting feature?
...............................................................
194
Check fax accessory status
.......................................................................................................
194
General fax problems
.....................................................................................................................................
195
The fax failed to send
................................................................................................................
195
An Out of Memory status message displays on the product control panel
......................
195
Print quality of a photo is poor or prints as a gray box
........................................................
195
You touched the Stop button to cancel a fax, but the fax was still sent
............................
195
No fax address book button displays
......................................................................................
195
Not able to locate the Fax settings in HP Web Jetadmin
......................................................
195
The header is appended to the top of the page when the overlay option is enabled
.....
195
A mix of names and numbers is in the recipients box
..........................................................
195
A one-page fax prints as two pages
........................................................................................
196
A document stops in the document feeder in the middle of faxing
...................................
196
The volume for sounds coming from the fax accessory is too high or too low
...............
196
Index
...........................................................................................................................................................................................................
197
ENWW
ix