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HP LaserJet Enterprise MFP M630 User Guide 1 - Page 207

General fax problems, The fax failed to send

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General fax problems The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the product control panel The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button. Print quality of a photo is poor or prints as a gray box You are using the wrong page-content setting or the wrong resolution setting. Try setting the Optimize Text/Picture option to Photograph setting. You touched the Stop button to cancel a fax, but the fax was still sent If the job is too far along in the sending process, you cannot cancel the job. This is normal operation. No fax address book button displays The fax address book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature. Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is appended to the top of the page when the overlay option is enabled For all forwarded faxes, the product appends the overlay header to the top of a page. This is normal operation. A mix of names and numbers is in the recipients box Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers. This is normal operation. ENWW Solve fax problems 195

Section	Page
Product introduction	13
Product comparison and specifications	14
Power consumption, electrical specifications, and acoustic emissions	18
Operating environment specifications	18
Product views	19
Product front view	19
Product back view	20
Interface ports	21
Serial number and product number location	21
Control-panel view	22
Product hardware setup and software installation	24
Paper trays	25
Load Tray 1	26
Load Tray 2 and the 500-sheet trays	29
Load the 1,500-sheet high-capacity input tray	32
Configure the stapling mailbox accessory	35
Load staples	35
Configure the default staple location	37
Configure the operation mode	38
Parts, supplies, and accessories	39
Order parts, accessories, and supplies	40
Ordering	40
Parts and supplies	40
Accessories	42
Replace the toner cartridge	43
Print	47
Print tasks (Windows)	48
How to print (Windows)	48
Automatically print on both sides (Windows)	49
Manually print on both sides (Windows)	49
Print multiple pages per sheet (Windows)	50
Select the paper type (Windows)	50
Additional print tasks	51
Print tasks (OS X)	52
How to print (OS X)	52
Automatically print on both sides (OS X)	52
Manually print on both sides (OS X)	52
Print multiple pages per sheet (OS X)	52
Select the paper type (OS X)	53
Additional print tasks	53
Store print jobs on the product to print later	54
Introduction	54
Create a stored job (Windows)	54
Create a stored job (OS X)	55
Print a stored job	56
Delete a stored job	56
HP Wireless Direct and NFC Printing	58
Mobile printing	59
Introduction	59
HP ePrint via email	59
HP ePrint software	59
AirPrint	60
Android embedded printing	60
Print from the USB port	61
Enable the USB port for printing	61
Print USB documents	61
Copy	63
Make a copy	64
Copy on both sides (duplex)	66
Copy on both sides automatically	66
Copy on both sides manually	66
Optimize copy quality for text or pictures	67
Use advanced image processing features for copying (Flow models only)	68
Sharpness adjustment for copies	68
Erase edges for copies	68
Automatic tone adjustment for copies	68
Scan	71
Set up Scan to Email	72
Use the E-Mail Setup Wizard	72
Set up the Scan to Email feature via the HP Embedded Web Server	72
Set up personal and network contacts	73
Add contacts to the address book from the product control panel	74
Configure Microsoft Outlook with Google Gmail	76
Set up Save to Network Folder	78
Use the Save to Network Folder Quick Set Wizard	78
Set up Save to Network Folder via the HP Embedded Web Server	78
Complete the destination folder settings	79
Add Network Folder Path – Save to a standard shared network folder	79
Add Network Folder Path – Save to an FTP Server	80
Send only to folders with read and write access	81
Allow sending to folders with write-access only	81
Set up Save to USB	82
Set up Save to SharePoint® (Flow models only)	83
Create a Quick Set	85
Send a scanned document to one or more email addresses	87
Send email by entering email addresses manually	87
Send email by using the address book	89
Send a scanned document to a network folder	92
Use image-processing features for scanning	95
Select document file types for scanning	95
Optimize scanned images for text or pictures	96
Select the output quality or file size for scanned images	96
Specify the number of sides for original documents	97
Select the resolution for scanned images	97
Automatic color detection for scanning	98
Specify the size for original documents	98
Select notification options for scanning	99
Adjust sharpness for scanning	99
Adjust darkness for scanning	100
Adjust contrast for scanning	100
Clean up the background for scanning	100
Erase edges for scanning	101
Use the Job Build mode for scanning	101
Suppress blank pages for scanning	102
Use advanced image processing features for scanning (Flow models only)	103
Select Optical Character Recognition (OCR) file types for scanning	103
Automatic page cropping for scanning	104
Automatic image orientation for scanning	105
Automatic tone adjustment for scanning	105
Automatic multi-feed detection for scanning (HP EveryPage)	105
Use the image preview feature	107
Use HP Flow CM solution (Flow models only)	109
Fax	111
Set up fax	112
The first time the product is turned on with a fax accessory installed	112
After initial product hardware setup	112
Change fax configurations	113
Fax dialing settings	113
General fax send settings	114
Fax receive settings	115
Send a fax	117
Manage the product	119
Advanced configuration with HP Embedded Web Server (EWS)	120
How to access the HP Embedded Web Server (EWS)	120
HP Embedded Web Server features	121
Information tab	121
General tab	122
Copy/Print tab	122
Scan/Digital Send tab	123
Fax tab	124
Troubleshooting tab	124
Security tab	125
HP Web Services tab	125
Networking tab	126
Other Links list	127
HP Utility for Mac OS X	128
Open HP Utility	128
HP Utility features	128
Configure IP network settings	130
Printer sharing disclaimer	130
View or change network settings	130
Rename the product on a network	130
Manually configure IPv4 TCP/IP parameters from the control panel	131
Manually configure IPv6 TCP/IP parameters from the control panel	131
Link speed and duplex settings	132
Product security features	133
Security statements	133
IP Security	133
Sign in to the product	133
Assign a system password	133
Encryption support: HP High Performance Secure Hard Disks	134
Lock the formatter	134
Economy settings	135
Print with EconoMode	135
Set the sleep timer and configure the product to use 1 watt or less of power	135
Set the Sleep Schedule	136
HP Web Jetadmin	138
Software and firmware updates	139
Solve problems	141
Customer support	142
Control panel help system	143
Restore factory-set defaults	144
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	145
Change the “Very Low” settings	145
For products with fax capability	145
Order supplies	146
Product does not pick up paper or misfeeds	147
The product does not pick up paper	147
The product picks up multiple sheets of paper	147
The document feeder jams, skews, or picks up multiple sheets of paper	147
Clean the pickup rollers and separation pad in the document feeder	148
Clear paper jams	150
Jam locations	150
Auto-navigation for clearing jams	150
Experiencing frequent or recurring paper jams?	150
Clear jams in the document feeder	152
Clear jams in Tray 1	156
Clear jams in Tray 2, 3, or 4	159
Clear jams in the 1,500-sheet high-capacity input tray (Tray 5)	161
Clear jams in the right door	164
Clear jams in the lower-right door	165
Clear jams in the duplexer and fuser	166
Clear jams under the top cover and in the registration area	170
Clear jams in the output bin	173
Clear jams in the stapling mailbox accessory	173
Clear staple jams in the stapling mailbox accessory	175
Improve print quality	180
Print from a different software program	180
Check the paper-type setting for the print job	180
Check the paper type setting (Windows)	180
Check the paper type setting (OS X)	180
Check toner-cartridge status	181
Clean the product	181
Print a cleaning page	181
Check the scanner glass for dirt and smudges	182
Visually inspect the toner cartridge	183
Check paper and the printing environment	183
Step one: Use paper that meets HP specifications	183
Step two: Check the environment	184
Step three: Set the individual tray alignment	184
Check the EconoMode settings	184
Try a different print driver	185
Improve copy image quality	187
Check the scanner glass for dirt and smudges	187
Calibrate the scanner	188
Check the paper settings	189
Step one: Check the paper size and type configuration	189
Step two: Select the tray to use for the copy	189
Check the image-adjustment settings	189
Optimize copy quality for text or pictures	189
Edge-to-edge copying	190
Clean the pickup rollers and separation pad in the document feeder	190
Improve scan image quality	192
Check the scanner glass for dirt and smudges	192
Check the scan/send settings from the product control panel	193
Check the resolution settings	193
Check the color settings	194
Check the image-adjustment settings	194
Optimize scan quality for text or pictures	194
Check the output-quality settings	195
Clean the pickup rollers and separation pad in the document feeder	195
Improve fax image quality	197
Send-fax quality issues	197
Check the scanner glass for dirt and smudges	197
Check the send-fax resolution settings	198
Check the image-adjustment settings	199
Optimize fax quality for text or pictures	199
Check the error-correction settings	199
Send to a different fax machine	200
Clean the pickup rollers and separation pad in the document feeder	200
Receive-fax quality issues	201
Check the fit-to-page setting	201
Check the sender's fax machine	201
Solve wired network problems	203
Poor physical connection	203
The computer is using the incorrect IP address for the product	203
The computer is unable to communicate with the product	203
The product is using incorrect link and duplex settings for the network	204
New software programs might be causing compatibility problems	204
The computer or workstation might be set up incorrectly	204
The product is disabled, or other network settings are incorrect	204
Solve fax problems	205
Checklist for solving fax problems	205
What type of phone line are you using?	205
Are you using a surge-protection device?	205
Are you using a phone company voice-messaging service or an answering machine?	205
Does your phone line have a call-waiting feature?	206
Check fax accessory status	206
General fax problems	207
The fax failed to send	207
An Out of Memory status message displays on the product control panel	207
Print quality of a photo is poor or prints as a gray box	207
You touched the Stop button to cancel a fax, but the fax was still sent	207
No fax address book button displays	207
Not able to locate the Fax settings in HP Web Jetadmin	207
The header is appended to the top of the page when the overlay option is enabled	207
A mix of names and numbers is in the recipients box	207
A one-page fax prints as two pages	208
A document stops in the document feeder in the middle of faxing	208
The volume for sounds coming from the fax accessory is too high or too low	208