HP PageWide 377 User Guide - Page 155
Document feeder door is open. Canceled fax., Fax is busy. Canceled send., Fax is busy. Redial
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Recommended action - Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. - Try a different phone cord. - Set the Fax Speed option to the Slow (9600 bps) setting or set the fax speed to a lower value. - Turn off the Error Correction Mode feature to prevent automatic error correction. NOTE: Turning off the Error Correction Mode feature can reduce image quality. - Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Document feeder door is open. Canceled fax. Description The cover at the top of the document feeder is open, and the product cannot send the fax. Recommended action Close the cover, and send the fax again. Fax is busy. Canceled send. Description The fax line to which you were sending a fax was busy. The product has canceled sending the fax. Recommended action - Call the recipient to ensure that the fax machine is on and ready. - Check that you are dialing the correct fax number. - Check that the Busy Redial option is enabled. - On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Recommended action - Allow the product to retry sending the fax. - Call the recipient to ensure that the fax machine is on and ready. ENWW Fax issues 139