HP PageWide 377 User Guide - Page 158
No fax answer. Canceled send., No fax answer. Redial pending., No fax detected
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If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax answer. Canceled send. Description Attempts to redial a fax number failed, or the No Answer Redial option was turned off. Recommended action - Call the recipient to ensure that the fax machine is on and ready. - Check that you are dialing the correct fax number. - Check that the redial option is enabled. - Unplug the telephone cord from both the product and the wall and replug the cord. - Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. - Make sure that the phone cord from the wall telephone jack is plugged into the line-in port. - Plug the product phone cord into a jack for another phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax answer. Redial pending. Description The receiving fax line did not answer. The product attempts to redial after a few minutes. Recommended action - Allow the product to retry sending the fax. - Call the recipient to ensure that the fax machine is on and ready. - Check that you are dialing the correct fax number. - If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. - Make sure that the phone cord from the wall telephone jack is plugged into the line-in port. - Plug the product phone cord into a jack for another phone line. - Try a different phone cord. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax detected. Description The product answered the incoming call but did not detect that a fax machine was calling. 142 Chapter 9 Solve problems ENWW