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HP PageWide 377 User Guide - Page 202

Plug and Print USB Drive printing, HP Utility

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OS X HP Utility 37 scanning from TWAIN-compliant software 86 output bin jams, clearing 125 outside lines dial prefixes 97 pauses, inserting 96 P paper default size for tray 44 fax autoreduction settings 102 jams 119 selecting 55, 133 paper path jams, clearing 124 paper pickup problems solving 119 paper type changing 134 pauses, inserting 96 PBX faxing 95 phone book, fax adding entries 103 phone, fax from receive 106 photos copying 79 Plug and Print USB Drive printing 72 power consumption 168 prefixes, dial 97 print fax logs 110 fax reports 108 last fax details 111 print cartridges recycling 60, 171 print quality improving 133, 134 printer driver configuring wireless network 22 printer drivers choosing 135 printer software (OS X) opening 38 printer software (Windows) opening the printer software (Windows) 22 printing from USB storage accessories 72 problem-solving no response 131 slow response 132 product model comparison 1 product overview 2 protocol settings, fax 137 pulse-dialing 97 R receive faxes manually 106 receiving faxes autoreduction settings 102 blocking 100 error report, printing 138 reprinting 107 ring patterns, settings 101 rings-to-answer settings 100 stamp-received setting 102 recycling 2, 171 recycling supplies 60 redialing automatically, settings 97 reducing documents copying 77 reports confirmation, fax 109 error, fax 110 event log 116 network configuration page 116 PCL font list 116 PCL6 font list 116 printer status report 115 PS fonts list 116 quality report 115 reports, fax error 138 reprinting faxes 107 resizing documents copying 77 restoring factory-set defaults 116 ring patterns 101 ring tones distinctive 101 rings-to-answer setting 100 S scaling documents copying 77 scan from Webscan 87 OCR 87 scanner glass cleaning 117 scanning TWAIN-compliant software 86 WIA-compliant software 86 send faxes memory, from 105 monitor dialing 105 send scans for OCR 87 sending faxes error report, printing 138 forwarding 99 from software 104 settings factory-set defaults, restoring 116 size, copy reducing or enlarging 77 sizes, media Fit to Page setting, faxing 102 small documents copying 78 software OCR 87 problems 151 scanning from TWAIN or WIA 86 sending faxes 104 Webscan 87 solve fax problems 143 solve problems fax 146 solving network problems 148 Plug and Print USB Drive printing problems 132 USB direct-connect problems 147 186 Index ENWW

Section	Page
Product basics	17
Product features	18
Environmental features	18
Accessibility features	19
Product views	20
Front left view	20
Front right view	21
Back view	21
Cartridge door view	22
Power on and off	23
Turn the product on	23
Manage power	23
Turn the product off	24
Use the control panel	25
Control panel buttons	25
Control panel home screen	26
Control panel dashboard	27
Control panel application folders	27
Control panel shortcuts	28
Help features	28
Printer information	29
Help animations	29
Quiet Mode	29
To turn Quiet Mode on or off from the control panel	29
To turn Quiet Mode on or off from the EWS	29
Connect the product	31
Connect the product to a computer or a network	32
To connect the product using a USB cable	32
To connect the product to a network	33
Supported network protocols	33
Connect the product using a wired network	33
Connect the product using a wireless network (wireless models only)	33
To connect the product to a wireless network using the Wireless Setup Wizard	34
To connect the product to a wireless network using WPS	34
To connect the product to a wireless network manually	35
Use Wi-Fi Direct to connect a computer or device to the product	36
To turn on Wi-Fi Direct	36
To print from a wireless-capable mobile device	36
To print from a wireless-capable computer (Windows)	37
To print from a wireless-capable computer (OS X)	37
Install HP printer software for a wireless product already on the network	38
Open the printer software (Windows)	38
Manage network settings	38
View or change network settings	38
Set or change the product password	39
Manually configure TCP/IP parameters from the control panel	39
Link speed and duplex settings	39
Printer management and services	41
HP Embedded Web Server	42
About the EWS	42
About cookies	42
Open the EWS	43
Features	43
Home tab	43
Scan tab	44
Fax tab	45
Web Services tab	45
Network tab	45
Tools tab	45
Settings tab	46
Web Services	47
What are Web Services?	47
HP ePrint	47
Print apps	47
Set Up Web Services	47
Use Web Services	48
HP ePrint	48
Print apps	49
Remove Web Services	50
Product security features	50
Security statements	50
Firewall	51
Security settings	51
Firmware updates	52
HP Printer Assistant in the printer software (Windows)	52
Open the HP Printer Assistant	52
Features	52
Connected tab	52
Print, Scan & Fax tab	52
Shop tab	53
Help tab	53
Tools tab	53
Estimated Levels tab	53
HP Utility (OS X)	53
AirPrint™ (OS X)	54
Paper and print media	55
Understand paper use	56
Supported media sizes	57
Supported paper and print media sizes	57
Supported envelope sizes	58
Supported card and label sizes	58
Supported photo media sizes	58
Supported paper types and tray capacity	59
Tray 1 (multipurpose) on left side of the product	59
Tray 2 (default tray) and Tray 3 (accessory tray)	60
Configure trays	60
Load media	61
Load Tray 1	61
Load Tray 2	62
Load optional Tray 3	64
Load envelopes	65
Load letterhead or preprinted forms	67
Load the automatic document feeder	68
Load the scanner	69
Tips for selecting and using paper	71
Cartridges	72
HP PageWide cartridges	73
HP policy on non-HP cartridges	73
Counterfeit HP cartridges	73
Manage cartridges	73
Store cartridges	74
Print with General Office mode	74
Print when a cartridge is at estimated end of life	74
Check the estimated cartridge levels	74
Order cartridges	75
Recycle cartridges	76
Replace cartridges	76
Tips for working with cartridges	78
Print	79
Print from a computer	80
To print from a computer (Windows)	80
To print from a computer (OS X)	81
To set up printing shortcuts (Windows)	82
To set up printing presets (OS X)	82
To adjust or manage colors	83
Choose a preset color theme for a print job	83
Adjust the color options for a print job manually	83
Match colors to your computer screen	84
Control access to color printing	85
Print from the control panel	85
Print using job storage	85
To enable job storage	85
Disable or enable job storage (Windows)	85
Disable or enable job storage (OS X)	85
To apply job storage to one or all print jobs	86
Apply job storage to one or all print jobs (Windows)	86
Apply job storage to one or all print jobs (OS X)	87
To print a job stored on the printer	87
To delete a job stored on the printer	87
Print from a USB device	88
Print with NFC	88
Print with HP ePrint	88
Print off site by sending an email with the HP ePrint app	88
Print from an on-site computer or mobile device	89
Print with AirPrint (OS X)	89
Tips for print success	90
Cartridge tips	90
Paper loading tips	90
Printer settings tips (Windows)	91
Printer settings tips (OS X)	91
Copy and scan	92
Copy	93
Copy settings	93
Adjust lightness or darkness for copies	93
Select a paper tray and paper size for copies	93
Reduce or enlarge a copy	93
Load and copy identification cards	94
Copy photos	95
Load and copy mixed-size originals	96
Copy on both sides automatically	96
Cancel a copy job	96
Scan	97
Scan to a USB drive	97
Scan to a computer	97
To set up scan to computer	97
Set up scanning to a computer (Windows)	98
Set up scanning to a computer (OS X)	98
To scan to a computer from the control panel	98
Scan to email	98
To set up scan to email	98
Set up scan to email in the EWS	98
Set up scan to email in the HP Printer Assistant	99
Set up scan to email (OS X)	99
To scan a document or photo to email	99
To change account settings	99
Change account settings in the EWS	99
Change account settings (OS X)	100
Scan to a network folder	100
To set up scan to a network folder	100
Set up scan to a network folder in the EWS	100
Set up scan to a network folder in the HP Printer Assistant	100
To scan to a network folder	100
Scan to SharePoint	101
To set up scan to SharePoint	101
To scan to SharePoint	101
Scan using HP scanning software	101
Scan using other software	102
To scan from a TWAIN-compliant program	102
To scan from a WIA-compliant program	102
Scan using Webscan	103
Scan documents as editable text	103
Guidelines for scanning documents as editable text	103
To scan a document to editable text (Windows)	104
To scan documents as editable text (OS X)	105
Tips for copy and scan success	106
Fax	107
Set up fax	108
Connect fax to a telephone line	108
Configure fax settings	108
To configure fax settings from the control panel	108
To configure fax settings using the HP Digital Fax Setup Wizard (Windows)	109
Set up HP Digital Fax	109
HP Digital Fax requirements	109
To set up HP Digital Fax	110
Set up HP Digital Fax (Windows)	110
Set up HP Digital Fax (OS X)	110
Set up HP Digital Fax in the EWS	110
To modify HP Digital Fax settings	110
Modify HP Digital Fax settings (Windows)	110
Modify HP Digital Fax settings (OS X)	110
Modify HP Digital Fax settings in the EWS	110
To turn off HP Digital Fax	111
Fax programs, systems, and software	111
Supported fax programs	111
Supported phone services - analog	111
Alternate phone services - digital	111
DSL	111
PBX	111
ISDN	112
VoIP	112
Set fax settings	112
Send-fax settings	112
Set pauses or flash hooks	112
Set a dialing prefix	113
Set tone-dialing or pulse-dialing	113
Set autoredial and the time between redials	113
Set the light/dark setting	114
Set the default resolution	114
Use cover-page templates	115
Receive-fax settings	115
Set fax forwarding	115
Block or unblock fax numbers	116
Set the number of rings-to-answer	116
Set distinctive ring	117
Use autoreduction for incoming faxes	118
Set the fax sounds volume	118
Set stamp-received faxes	118
Send a fax	118
Send a fax from the control panel	119
Use speed dials and group-dial entries	119
Send a standard fax from the computer	119
Send a fax from the software	120
Send a fax using monitor dialing	121
Send a fax using printer memory	121
Receive a fax	122
Receive a fax manually	122
Fax memory	123
Reprint a fax	123
Delete faxes from memory	123
Use the phone book	123
Create and edit individual speed-dial entries	124
Create and edit group-dial entries	124
Delete speed-dial entries	124
Use reports	124
Print fax confirmation reports	125
Print fax error reports	126
Print and view the fax log	126
Clear the fax log	126
Print the details of the last fax transaction	127
Print a Caller ID Report	127
View the Call History	127
Solve problems	128
Problem-solving checklist	129
Check that the product power is on	129
Check the control panel for error messages	129
Test print functionality	129
Test copy functionality	130
Test the fax-sending functionality	130
Test the fax-receiving functionality	130
Try sending a print job from a computer	130
Test the plug-and-print USB functionality	130
Factors that affect product performance	130
Information pages	131
Factory-set defaults	132
Cleaning routines	132
Clean the printhead	133
Clean the scanner glass strip and platen	133
Clean the document feeder pick rollers and separation pad	134
Clean the touch screen	134
Jams and paper-feed issues	135
The product does not pick up paper	135
The product picks up multiple sheets of paper	135
Prevent paper jams	135
Clear jams	136
Jam locations	136
Clear jams from the document feeder	137
Clear jams in Tray 1 (multipurpose tray)	138
Clear jams in Tray 2	138
Clear jams in optional Tray 3	139
Clear jams in the left door	140
Clear jams in the output bin	141
Clear jams in the duplexer	142
Cartridge issues	143
Refilled or remanufactured cartridges	143
Interpret control panel messages for cartridges	143
Cartridge Depleted	143
Cartridge Low	144
Cartridge Very Low	144
Counterfeit or used [color] cartridge installed	144
Do not use SETUP cartridges	144
Genuine HP cartridge installed	144
Incompatible [color]	145
Incompatible cartridges	145
Install [color] cartridge	145
Non-HP cartridges installed	145
Printer Failure	146
Problem with Print System	146
Problem with Printer Preparation	146
Problem with SETUP cartridges	146
Use SETUP cartridges	146
Used [color] installed	147
Printing issues	147
The product does not print	147
The product prints slowly	148
Plug-and-print USB issues	148
The Memory Device Options menu does not open when you insert the USB accessory	148
The file does not print from the USB storage device	148
The file that you want to print is not listed in the Memory Device Options menu	149
Improve print quality	149
Check for genuine HP cartridges	149
Use paper that meets HP specifications	149
Use the correct paper type setting in the printer driver	150
Change the paper type and size setting (Windows)	150
Change the paper type and size setting (OS X)	150
Use the printer driver that best meets your printing needs	151
Align the printhead	151
Print a print-quality report	151
Scan issues	151
Fax issues	152
Fax troubleshooting checklist	152
Change error correction and fax speed	153
Set the fax-error-correction mode	153
Change the fax speed	153
Fax logs and reports	153
Print individual fax reports	154
Set the fax error report	154
Fax error messages	154
Communication error.	154
Document feeder door is open. Canceled fax.	155
Fax is busy. Canceled send.	155
Fax is busy. Redial pending.	155
Fax receive error.	156
Fax Send error.	156
Fax storage is full. Canceling the fax receive.	157
Fax storage is full. Canceling the fax send.	157
No dial tone.	157
No fax answer. Canceled send.	158
No fax answer. Redial pending.	158
No fax detected.	158
Solve problems sending faxes	159
An error message displays on the control panel	159
Document feeder paper jam	159
Scanner error	159
The control panel displays a Ready message with no attempt to send the fax.	159
The control panel displays the message \	160
Faxes can be received, but not sent	160
Unable to use fax functions from the control panel	160
Unable to use speed dials	160
Unable to use group dials	160
Receive a recorded error message from the phone company when trying to send a fax	161
Unable to send a fax when a phone is connected to the product	161
Solve problems receiving faxes	161
An error message displays on the control panel	161
The fax does not respond	161
Voice mail is available on the fax line	161
The product is connected to a DSL phone service	162
The product uses a fax over IP or VoIP phone service	162
Sender receives a busy signal	162
A handset is connected to the product	162
A phone line splitter is being used	162
Cannot send or receive a fax on a PBX line	162
Solve general fax problems	162
Faxes are sending slowly	162
Fax quality is poor	163
Fax cuts off or prints on two pages	163
Connectivity issues	163
Solve USB direct-connect problems	163
Solve network problems	164
Poor physical connection	164
The computer is using the incorrect IP address for the product	164
The computer is unable to communicate with the product	164
The product is using incorrect link and duplex settings for the network	165
New software programs might be causing compatibility problems	165
The computer or workstation might be set up incorrectly	165
The product is disabled, or other network settings are incorrect	165
Wireless network issues	165
Wireless connectivity checklist	165
The product does not print, and the computer has a third-party firewall installed	166
The wireless connection does not work after moving the wireless router or product	166
Cannot connect more computers to the wireless product	166
The wireless product loses communication when connected to a VPN	167
The network does not appear in the wireless networks list	167
The wireless network is not functioning	167
Product software issues (Windows)	167
Product software issues (OS X)	169
The printer driver is not listed in the Print & Scan list	169
The product name does not appear in the product list in the Print & Scan list	169
The printer driver does not automatically set up the selected product in the Print & Scan list	169
A print job was not sent to the product that you wanted	169
When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...	169
You are using a generic printer driver when using a USB connection	170
Service and support	171
Customer support	172
HP limited warranty statement	173
UK, Ireland, and Malta	174
Austria, Belgium, Germany, and Luxemburg	174
Belgium, France, and Luxemburg	175
Italy	176
Spain	176
Denmark	177
Norway	177
Sweden	177
Portugal	178
Greece and Cyprus	178
Hungary	178
Czech Republic	179
Slovakia	179
Poland	179
Bulgaria	180
Romania	180
Belgium and the Netherlands	180
Finland	181
Slovenia	181
Croatia	181
Latvia	181
Lithuania	182
Estonia	182
Russia	182
Technical information	183
Product specifications	184
Print specifications	184
Physical specifications	184
Power consumption and electrical specifications	184
Acoustic emission specifications	184
Environmental specifications	184
Environmental product stewardship program	186
Protecting the environment	187
Ozone production	187
Power consumption	187
European Union Commission Regulation 1275/2008	187
Paper	187
HP PageWide printing supplies	187
Plastics	187
Electronic hardware recycling	188
Material restrictions	188
General battery information	188
Battery disposal in Taiwan	188
California Perchlorate Material Notice	188
EU Battery Directive	188
Battery notice for Brazil	189
Chemical substances	189
EPEAT	189
Disposal of waste equipment by users	189
Toxic and hazardous substance table (China)	190
Restriction on hazardous substances statement (Turkey)	190
Restriction on hazardous substances statement (Ukraine)	190
Restriction of hazardous substance statement (India)	190
China energy label for printer, fax, and copier	191
China SEPA Eco Label user information	191
Regulatory information	192
Regulatory notices	192
Regulatory model identification number	192
FCC statement	192
VCCI statement (Japan)	193
Power cord instructions	193
Power cord statement (Japan)	193
EMC statement (Korea)	193
Visual display workplaces statement for Germany	193
European Union Regulatory Notice	194
European Union Regulatory Notice	194
Wireless models only	194
Models with fax capability only	194
Additional statements for telecom (fax) products	195
New Zealand telecom statements	195
Additional FCC statement for telecom products (US)	195
Industry Canada CS-03 requirements	196
Notice to users of the Canadian telephone network	197
Australia wired fax statement	197
Notice to users of the German telephone network	197
Additional statements for wireless products	198
Exposure to radio frequency radiation	198
Notice to users in Brazil	198
Canadian statements	198
Japan statement	199
Notice to users in Korea	199
Taiwan statement	199
Mexico statement	199

Match case Limit results 1 per page

OS X

HP Utility

scanning from TWAIN-compliant

software

output bin

jams, clearing

125

outside lines

dial preﬁxes

pauses, inserting

paper

default size for tray

fax autoreduction settings

102

jams

119

selecting

55, 133

paper path

jams, clearing

124

paper pickup problems

solving

119

paper type

changing

134

pauses, inserting

PBX

faxing

phone book, fax

adding entries

103

phone, fax from

receive

106

photos

copying

Plug and Print USB Drive printing

power

consumption

168

preﬁxes, dial

fax logs

110

fax reports

108

last fax details

111

print cartridges

recycling

60, 171

print quality

improving

133, 134

printer driver

conﬁguring wireless network

printer drivers

choosing

135

printer software (OS X)

opening

printer software (Windows)

opening the printer software

(Windows)

printing

from USB storage accessories

problem-solving

no response

131

slow response

132

product

model comparison

product overview

protocol settings, fax

137

pulse-dialing

receive faxes

manually

106

receiving faxes

autoreduction settings

102

blocking

100

error report, printing

138

reprinting

107

ring patterns, settings

101

rings-to-answer settings

100

stamp-received setting

102

recycling

2, 171

recycling supplies

redialing

automatically, settings

reducing documents

copying

reports

conﬁrmation, fax

109

error, fax

110

event log

116

network conﬁguration page

116

PCL font list

116

PCL6 font list

116

printer status report

115

PS fonts list

116

quality report

115

reports, fax

error

138

reprinting faxes

107

resizing documents

copying

restoring factory-set defaults

116

ring patterns

101

ring tones

distinctive

101

rings-to-answer setting

100

scaling documents

copying

scan

from Webscan

OCR

scanner

glass cleaning

117

scanning

TWAIN-compliant software

WIA-compliant software

send faxes

memory, from

105

monitor dialing

105

send scans

for OCR

sending faxes

error report, printing

138

forwarding

from software

104

settings

factory-set defaults, restoring

116

size, copy

reducing or enlarging

sizes, media

Fit to Page setting, faxing

102

small documents

copying

software

OCR

problems

151

scanning from TWAIN or WIA

sending faxes

104

Webscan

solve

fax problems

143

solve problems

fax

146

solving

network problems

148

Plug and Print USB Drive printing

problems

132

USB direct-connect problems

147

186

Index

ENWW