HP PageWide 377 User Guide - Page 159
Solve problems sending faxes, An error message displays on the control panel
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Recommended action - Allow the product to retry receiving the fax. - Try a different phone cord. - Plug the product phone cord into a jack for another phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready message with no attempt to send the fax. ● The control panel displays the message "Receiving Page 1" and does not progress beyond that message ● Faxes can be received, but not sent ● Unable to use fax functions from the control panel ● Unable to use speed dials ● Unable to use group dials ● Receive a recorded error message from the phone company when trying to send a fax ● Unable to send a fax when a phone is connected to the product An error message displays on the control panel For fax error messages, see Fax error messages . Document feeder paper jam ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original to letter, A4, or legal size paper, and then resend the fax. Scanner error ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original onto letter, A4, or legal size paper and then resend the fax. The control panel displays a Ready message with no attempt to send the fax. ● Check the fax activity log for errors. For more information, see Information pages. ● If an extention phone is connected between the product and the wall, make sure that the phone is hung up. ● Connect the product directly into the wall telephone jack and resend the fax. ENWW Fax issues 143