HP PageWide 377 User Guide - Page 162

The product is connected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defective. The product uses a fax over IP or VoIP phone service ● Set the Fax Speed to the Slow (9600 bps) or Medium (14400 bps) setting, or disable the Fast (33600 bps) setting. For more information, see Change the fax speed. ● Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter. Sender receives a busy signal A handset is connected to the product ● Make sure the phone is hung up. ● Turn on Auto Answer . For more information, see Configure fax settings. A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up. ● Make sure the phone is not being used for a voice call when faxing. Cannot send or receive a fax on a PBX line ● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product. Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction Mode setting. For more information, see Set the default resolution. 146 Chapter 9 Solve problems ENWW