HP PageWide 377 User Guide - Page 160
The control panel displays the message \, Faxes can be received, but not sent
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The control panel displays the message "Receiving Page 1" and does not progress beyond that message Delete stored faxes from memory. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off and then on. 3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information. For more information, see Configure fax settings. 4. Verify that any extension phones on the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a high-pass filter. Unable to use fax functions from the control panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password. ● If you do not know the password for the product, contact your system administrator. ● Verify with the system administrator that the fax functionality has not been disabled. Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dialing Prefix option or include the prefix in the speed dial number. For more information, see Set a dialing prefix. Unable to use group dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dialing Prefix option or include the prefix in the speed dial number. For more information, see Set a dialing prefix. ● Set up all entries in the group with speed dial entries. a. Open an unused speed dial entry. b. Enter the fax number for the speed dial. c. Touch the OK button to save the speed dial. 144 Chapter 9 Solve problems ENWW