HP Pro SFF 280 G9 Desktop PC Maintenance and Service Guide - Page 57

Line-in jack is not functioning properly, Solving printer problems, Printer will not print

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Cause The hard disk might be full. Solution Before recording, be sure that there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. Line-in jack is not functioning properly Use this information to troubleshoot the computer. Cause Jack has been reconfigured in the audio driver or application software. Solution In the audio driver or application software, reconfigure the jack or set the jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you are on a network, you might not have made the connection to the printer. Printer might have failed. Solution Turn the printer on and be sure that it is online. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then select OK. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on Use this information to troubleshoot the computer. Cause The cables might not be connected properly. Solution Reconnect all cables, and check the power cord and electrical outlet. Printer prints garbled information Use this information to troubleshoot the computer. 50 Chapter 5 Troubleshooting without diagnostics

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Solution
Cause
Before recording, be sure that there is enough free space on the hard disk.
You can also try recording the audio file in a compressed format.
The hard disk might be full.
Line-in jack is not functioning properly
Use this information to troubleshoot the computer.
Solution
Cause
In the audio driver or application software, reconfigure the jack or set the jack
to its default value.
Jack has been reconfigured in the audio driver or
application software.
Solving printer problems
If you encounter printer problems, see the documentation that came with the printer and the common causes
and solutions listed in these tables.
Printer will not print
Use this information to troubleshoot the computer.
Solution
Cause
Turn the printer on and be sure that it is online.
Printer is not turned on and online.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where
[printer port]
is the address of the printer being used. If
the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key +
r
, type
cmd
in the
Open
box, and then select
OK
.
The correct printer drivers for the application are
not installed.
Make the proper network connections to the printer.
If you are on a network, you might not have
made the connection to the printer.
Run printer self-test.
Printer might have failed.
Printer will not turn on
Use this information to troubleshoot the computer.
Solution
Cause
Reconnect all cables, and check the power cord and electrical outlet.
The cables might not be connected properly.
Printer prints garbled information
Use this information to troubleshoot the computer.
50
Chapter 5
Troubleshooting without diagnostics