HP Pro SFF 280 G9 Desktop PC Maintenance and Service Guide - Page 61
Network status link light never blinks, Diagnostics reports a failure
View all HP Pro SFF 280 G9 Desktop PC manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 61 highlights
Cause Network controller is disabled. Incorrect network driver. Solution 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's website. Network status link light never blinks Use this information to troubleshoot the computer. NOTE: The network status light is supposed to blink when there is network activity. Cause No active network is detected. Network controller is not set up properly. Network controller is disabled. Network driver is not properly loaded. System cannot autosense the network. Solution Check cabling and network equipment for proper connection. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Reinstall network drivers. Disable autosensing capabilities, and force the system into the correct operating mode. Diagnostics reports a failure Use this information to troubleshoot the computer. Cause The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. The network controller is defective. Solution Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Be sure that the cable is attached to the correct connector. Be sure that the cable and device at the other end are operating correctly. Contact an authorized service provider. 54 Chapter 5 Troubleshooting without diagnostics