HP Pro SFF 280 G9 Desktop PC Maintenance and Service Guide - Page 66

Solving software problems, Computer will not start up and the HP logo does not appear

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Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the program. Solving software problems Most software problems occur as a result of these situations. ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● All the necessary device drivers might not have been installed. ● If you have installed an operating system other than the factory-installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST error has occurred. Solution Observe the beeps and lights on the front of the computer. See the Worldwide Limited Warranty for terms and conditions. "Illegal Operation has Occurred" error message is displayed Use this information to troubleshoot the computer. Cause Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Verify that the software is certified by Microsoft® for your version of Windows (see program packaging for this information). If possible, save all data, close all programs, and restart the computer. Solving software problems 59

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Solution
Cause
Log on to your ISP and launch the program.
You must log on to your ISP before some
programs will start.
Solving software problems
Most software problems occur as a result of these situations.
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
All the necessary device drivers might not have been installed.
●
If you have installed an operating system other than the factory-installed operating system, it might not
be supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not start up and the HP logo does not appear
Use this information to troubleshoot the computer.
Solution
Cause
Observe the beeps and lights on the front of the computer.
See the Worldwide Limited Warranty for terms and conditions.
ROM issue - POST error has occurred.
“Illegal Operation has Occurred” error message is displayed
Use this information to troubleshoot the computer.
Solution
Cause
Verify that the software is certified by Microsoft® for your version of Windows
(see program packaging for this information).
Software being used is not Microsoft-certified
for your version of Windows.
If possible, save all data, close all programs, and restart the computer.
Configuration files are corrupt.
Solving software problems
59