HP StorageWorks 2/16V Brocade Fabric OS MIB Reference - Supporting Fabric OS 5 - Page 14

Getting Technical Help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information - Technical Support contract number, if applicable - Switch model - Switch operating system version - Error numbers and messages received - supportSave command output - Detailed description of the problem and specific questions - Description of any troubleshooting steps already performed and results - Serial console and telnet session logs - syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: : *FT00X0054E9 FT00X0054E9 The serial number label is located as follows: - Brocade 2000-series switches: Bottom of chassis. - Brocade 3014 switches: Top of chassis, under the insertion arm. - Brocade 3016 and 4012 switches: Side of switch module. - Brocade 200E, 3200, and 3800 switches: nonport side of chassis. - Brocade 3250, 3850, 3900, 4100, 4900, 5000, 7500 and 7600 switches: Bottom of chassis. - Brocade 24000, and 48000 directors: Inside the front of the chassis, on the wall to the left of the ports. - Brocade Multiprotocol Router Models AP7420 and AP7600: On the bottom of the chassis and on the back of the chassis. 3. World Wide Name (WWN) - Brocade 200E, 3014, 3016, 3250, 3600, 3850, 3900, 4012, 4100, 4900, 5000, 7500, 7600 switches and Brocade 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow command to display the license ID. - Brocade Multiprotocol Router Model AP7420 and AP7600: Provide the switch WWN. Use the switchShow command to display the switch WWN. - All other Brocade switches: Provide the switch WWN. Use the wwn command to display the switch WWN. xiv Fabric OS MIB Reference 53-1000439-01