HP StoreOnce 4430 HP D2D Backup System Installation and Configuration guide (E - Page 52

Power On/Off Problems, System Health LED is flashing RED HP D2D4300 and D2D4100 Series

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Network For iSCSI devices the HP StoreOnce Backup System is designed to be run on a 1Gb (or 10-Gigabit for HP D2D4300 Series) network. Performance will be reduced if a 10/100BaseT network is used. The LEDs on the front panel (1Gb ports only) and on the network ports and also warnings on the Web Management Interface will indicate the network speeds at which the device is operating. For more information See the D2D Best Practices for VTL, NAS and Replication implementations. Power On/Off Problems The normal boot sequence takes approximately 2 (or 5 for HP D2D4300 Series) minutes. On power up the HP StoreOnce Backup System runs its fans at high speed for approximately 10 seconds before returning to normal speed. When powering off the HP StoreOnce Backup System make sure no backup or restore jobs are running or scheduled to run while the HP StoreOnce Backup System is out of action. HP StoreOnce Backup System shuts down automatically The HP StoreOnce Backup System has found a problem with the internal hardware which requires the device to shutdown to avoid further hardware problems. The System Health LED on the front panel will probably be flashing RED. Connect to the iLO-2 port on the rear of your system, check for errors in the event and IML logs. HP StoreOnce Backup System does not boot up correctly Check the Power LED on the front panel. If the Power LED is OFF: • Check power is connected to the HP StoreOnce Backup System and is on. • The PSU may be faulty. If the Power LED is AMBER: • Power on the HP StoreOnce Backup System using the Power button. • If it shuts down again, see HP StoreOnce Backup System shuts down automatically (page 52). If the Power LED is GREEN: • Plug in a monitor and keyboard directly to the back of the HP StoreOnce Backup System (see Using the system console (IPv4 and IPv6) (page 30)) and watch for errors on boot up or on the System Console screen. • If all the LEDs turn on except for the hard disk drive LEDs, the SmartArray RAID controller in one of the PCIe slots may be at fault. On the System Console screen, the Smart Array status normally shown at boot time will not display. No hard disk drive LEDs will turn on. Please refer to SmartArray RAID information on http://www.hp.com/support. • If the System Console screen is not seen: ◦ The HP StoreOnce Backup System operating system may not be seen or recognized. Check the flash memory module inside the unit for correct seating. (To locate the flash memory module, refer to the schematic on the hood label.) ◦ Check for hardware errors as the HP StoreOnce Backup System boots up. System Health LED is flashing RED (HP D2D4300 and D2D4100 Series) One of the two power supplies is faulty or not connected to power at power on time, causing a warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure 52 Troubleshooting

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Network
For iSCSI devices the HP StoreOnce Backup System is designed to be run on a 1Gb (or 10–Gigabit
for HP D2D4300 Series) network. Performance will be reduced if a 10/100BaseT network is used.
The LEDs on the front panel (1Gb ports only) and on the network ports and also warnings on the
Web Management Interface will indicate the network speeds at which the device is operating.
For more information
See the
D2D Best Practices for VTL, NAS and Replication implementations
.
Power On/Off Problems
The normal boot sequence takes approximately 2 (or 5 for HP D2D4300 Series) minutes. On
power up the HP StoreOnce Backup System runs its fans at high speed for approximately 10
seconds before returning to normal speed. When powering off the HP StoreOnce Backup System
make sure no backup or restore jobs are running or scheduled to run while the HP StoreOnce
Backup System is out of action.
HP StoreOnce Backup System shuts down automatically
The HP StoreOnce Backup System has found a problem with the internal hardware which requires
the device to shutdown to avoid further hardware problems. The System Health LED on the front
panel will probably be flashing RED.
Connect to the iLO-2 port on the rear of your system, check for errors in the event and IML logs.
HP StoreOnce Backup System does not boot up correctly
Check the Power LED on the front panel.
If the Power LED is OFF:
•
Check power is connected to the HP StoreOnce Backup System and is on.
•
The PSU may be faulty.
If the Power LED is AMBER:
•
Power on the HP StoreOnce Backup System using the Power button.
•
If it shuts down again, see
HP StoreOnce Backup System shuts down automatically (page 52)
.
If the Power LED is GREEN:
•
Plug in a monitor and keyboard directly to the back of the HP StoreOnce Backup System (see
Using the system console (IPv4 and IPv6) (page 30)
) and watch for errors on boot up or on
the System Console screen.
•
If all the LEDs turn on except for the hard disk drive LEDs, the SmartArray RAID controller in
one of the PCIe slots may be at fault. On the System Console screen, the Smart Array status
normally shown at boot time will not display. No hard disk drive LEDs will turn on. Please
refer to SmartArray RAID information on
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t
.
•
If the System Console screen is not seen:
The HP StoreOnce Backup System operating system may not be seen or recognized.
Check the flash memory module inside the unit for correct seating. (To locate the flash
memory module, refer to the schematic on the hood label.)
◦
◦
Check for hardware errors as the HP StoreOnce Backup System boots up.
System Health LED is flashing RED (HP D2D4300 and D2D4100 Series)
One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
52
Troubleshooting