HP StoreOnce 4430 HP D2D Backup System Installation and Configuration guide (E - Page 53

Cannot connect to Web Management Interface, Cannot connect to a NAS share

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both power supplies are connected and reboot to clear this LED. The HP StoreOnce Backup System will work satisfactorily with one power supply, but without any redundancy. It is recommended to power on the second power supply or replace the power supply as soon as possible. HP StoreOnce Backup System boots up correctly, but cannot be seen on the network See Connecting to the network (page 50). Cannot connect to Web Management Interface HP StoreOnce Backup System is not visible on the network See Connecting to the network (page 50). Cannot log in to the Web Management Interface The password is case-sensitive, please make sure you know whether CAPS LOCK is on or off. If you cannot find the password to the Web Management Interface login screen, it can be reset to factory value. 1. Ensure that there are no backup or restore jobs in progress to the device. 2. Press the Power On button on the front of the HP StoreOnce Backup System three times in quick succession to reset it. 3. After approximately 5 seconds, the HP StoreOnce Backup System will begin its reboot sequence. 4. The HP StoreOnce Backup System will be reset to factory networking settings and the Administrator password will be reset to Admin. No user data will be lost but you will need to re-configure your network settings, because they may be reset by this action. Cannot connect to a NAS share The following sequence will cause problems when connecting to a NAS share. 1. Create an NFS share and mount it on a Linux box. 2. Delete the share on the HP StoreOnce Backup System without unmounting it from the Linux box. 3. Recreate the share again with the same name. In this scenario, the Linux client will assign a new set of inodes to the new share, but when trying to access the old mount point it will use the previous set of inodes and will therefore not manage to connect. Reboot the host Linux system and the connection will work again. Cannot access a storage shelf (HP D2D4300 Series and D2D4100 Series) If you disconnect a storage shelf, you must reconnect it to the same port to which it was originally connected. Do not daisy chain storage shelves. Cannot connect to Web Management Interface 53

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both power supplies are connected and reboot to clear this LED. The HP StoreOnce Backup System
will work satisfactorily with one power supply, but without any redundancy. It is recommended to
power on the second power supply or replace the power supply as soon as possible.
HP StoreOnce Backup System boots up correctly, but cannot be seen on the
network
See
Connecting to the network (page 50)
.
Cannot connect to Web Management Interface
HP StoreOnce Backup System is not visible on the network
See
Connecting to the network (page 50)
.
Cannot log in to the Web Management Interface
The password is case-sensitive, please make sure you know whether CAPS LOCK is on or off.
If you cannot find the password to the Web Management Interface login screen, it can be reset to
factory value.
1.
Ensure that there are no backup or restore jobs in progress to the device.
2.
Press the Power On button on the front of the HP StoreOnce Backup System three times in
quick succession to reset it.
3.
After approximately 5 seconds, the HP StoreOnce Backup System will begin its reboot
sequence.
4.
The HP StoreOnce Backup System will be reset to factory networking settings and the
Administrator password will be reset to Admin. No user data will be lost but you will need to
re-configure your network settings, because they may be reset by this action.
Cannot connect to a NAS share
The following sequence will cause problems when connecting to a NAS share.
1.
Create an NFS share and mount it on a Linux box.
2.
Delete the share on the HP StoreOnce Backup System without unmounting it from the Linux
box.
3.
Recreate the share again with the same name.
In this scenario, the Linux client will assign a new set of inodes to the new share, but when trying
to access the old mount point it will use the previous set of inodes and will therefore not manage
to connect.
Reboot the host Linux system and the connection will work again.
Cannot access a storage shelf (HP D2D4300 Series and D2D4100 Series)
If you disconnect a storage shelf, you must reconnect it to the same port to which it was originally
connected. Do not daisy chain storage shelves.
Cannot connect to Web Management Interface
53