HP StoreOnce 4430 HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance a - Page 22

Before replacing a RAID controller — a note about licenses, P410i controller failure

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NOTE: If RAID fails and the HP StoreOnce Backup system is still functioning, you can also get information, including license keys, by generating a Support ticket. Before replacing a RAID controller - a note about licenses The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate the SAAP license, if you replace the motherboard/P410i or if you replace one of the P411 cards. If you do not reinstate the license, the system will experience one of the following symptoms : • Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not failed themselves) • Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from scratch) NOTE: It is not necessary to reinstate the license with the P812 card. The units are shipped with paper copies of the SAAP license. If you no longer have this license and the board is still working, make a note of the license before you replace the motherboard. If it is not working, contact HP Support. 1. Reboot the system. 2. During the POST screen, when advised, hit any key to see further messages. 3. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST messages. 4. Select the Manage Licenses option in the Smart Array menu, and then select View Licenses. 5. Make a note of the licence key reported. This key is unique to the system and can be used for any replacement Smart Array card (or HP StoreOnce 4430/4420 Backup system motherboard). P410i controller failure If the P410i card fails, you must replace the motherboard. IMPORTANT: When replacing the motherboard/P410i controller be sure to always replace cards into the same slot from which they were removed. See also the rear view drawings in Chapter 1. Make sure the card is connected to its cache module. (Follow the cables back to identify to which card each battery is connected.) Replace the P410i card as described in the appropriate Maintenance and Service guide and then reinstate the SAAP license. 1. Reboot the system. 2. During the POST screen, when advised, hit any key to see further messages. 3. Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P410i card are displayed. 4. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses. 5. Enter the licence key previously noted. P411 controller failure IMPORTANT: When replacing the P411 controller be sure to always replace cards into the same slot from which they were removed. See also the rear view drawings in Chapter 1. 22 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP StoreOnce 4430/4420 Backup system)

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NOTE:
If RAID fails and the HP StoreOnce Backup system is still functioning, you can also get
information, including license keys, by generating a Support ticket.
Before replacing a RAID controller — a note about licenses
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate
the SAAP license, if you replace the motherboard/P410i or if you replace one of the P411 cards.
If you do not reinstate the license, the system will experience one of the following symptoms :
•
Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not
failed themselves)
•
Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from
scratch)
NOTE:
It is not necessary to reinstate the license with the P812 card.
The units are shipped with paper copies of the SAAP license. If you no longer have this license
and the board is still working, make a note of the license before you replace the motherboard. If
it is not working, contact HP Support.
1.
Reboot the system.
2.
During the POST screen, when advised, hit any key to see further messages.
3.
Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST
messages.
4.
Select the Manage Licenses option in the Smart Array menu, and then select View Licenses.
5.
Make a note of the licence key reported. This key is unique to the system and can be used
for any replacement Smart Array card (or HP StoreOnce 4430/4420 Backup system
motherboard).
P410i controller failure
If the P410i card fails, you must replace the motherboard.
IMPORTANT:
When replacing the motherboard/P410i controller be sure to always replace cards
into the same slot from which they were removed. See also the rear view drawings in Chapter 1.
Make sure the card is connected to its cache module. (Follow the cables back to identify to which
card each battery is connected.)
Replace the P410i card as described in the appropriate Maintenance and Service guide and then
reinstate the SAAP license.
1.
Reboot the system.
2.
During the POST screen, when advised, hit any key to see further messages.
3.
Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P410i card
are displayed.
4.
Select the
Manage Licenses
option in the Smart Array menu, and then select
Install Licenses
.
5.
Enter the licence key previously noted.
P411 controller failure
IMPORTANT:
When replacing the P411 controller be sure to always replace cards into the same
slot from which they were removed. See also the rear view drawings in Chapter 1.
22
The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP StoreOnce 4430/4420 Backup system)