HP StoreOnce 4430 HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance a - Page 4

Boot the appliance and install the StoreOnce 3.4.0 (or later) Software

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28

8 Support and other resources

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30

Contacting HP

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30

New and changed information in this edition

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30

Related information

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30

Websites

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30

Prerequisites

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31

Typographic conventions

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31

Rack stability

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32

Customer self repair

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32

HP Insight Remote Support software

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32

9 Documentation feedback

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33

4

Contents

Section	Page
Backup system service and maintenance guide for single node models that are running v3.4.0 (and later) software	1
Contents	3
1 Introduction	5
Performance best practices	5
HP StoreOnce and HP ProLiant	5
Using the ProLiant Guide with HP StoreOnce 4430 models	6
Using the ProLiant Guide with HP StoreOnce 4420 models	7
Using the ProLiant Guide with HP StoreOnce 4220/4210 models	8
Using the ProLiant Guide with HP StoreOnce 2620 Gen 3 models	9
POST messages and troubleshooting	9
Tasks that are unique to the HP StoreOnce	9
Software upgrades	10
2 Identifying problems	11
Example alerts	11
Using the StoreOnce GUI	11
Using the StoreOnce CLI	12
3 Replacing the system motherboard	14
Motherboard part numbers	14
Before replacing the motherboard— a note about licenses	14
iLO2 licenses	14
SAAP licence (HP StoreOnce 4430/4420)	14
J27 settings (HP StoreOnce 4220/4210 and HP StoreOnce 2620 only)	15
After replacing the motherboard (all products)	15
4 Flash Backed Write Cache (FBWC) module failures	18
Part numbers	18
Identifying the battery/flash capacitor module failure	18
Replacing the battery/flash capacitor module	18
Flash capacitor module location	18
Procedure	19
5 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP StoreOnce 4430/4420 Backup system)	20
Overview	20
HP StoreOnce 4430 Backup system	20
HP StoreOnce 4420 Backup system	21
Part numbers	21
Identifying a RAID controller failure	21
Before replacing a RAID controller — a note about licenses	22
P410i controller failure	22
P411 controller failure	22
HP SAS expander card	23
6 The HP SmartArray P212 RAID controller (HP StoreOnce 4220/4210 and 2620)	25
Overview	25
Part numbers	25
Identifying a RAID controller failure	25
Before replacing a RAID controller — a note about licenses	26
Replacing the HP Smart Array P212 controller	26
7 The QR ISO image	28
Download Quick Restore ISO Image	28
Create a bootable QR USB Stick	28
Boot the appliance and install the StoreOnce 3.4.0 (or later) Software	28
8 Support and other resources	30
Contacting HP	30
New and changed information in this edition	30
Related information	30
Websites	30
Prerequisites	31
Typographic conventions	31
Rack stability	32
Customer self repair	32
HP Insight Remote Support software	32

HP StoreOnce 4430 HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance a - Page 4

Support and other resources, Documentation feedback, HP Insight Remote Support software

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