HP StoreOnce 4430 HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance a - Page 26

Before replacing a RAID controller — a note about licenses, Replacing the HP Smart Array P212

Get HP StoreOnce 4430 PDF manuals and user guides View all HP StoreOnce 4430 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 26 highlights

These StoreOnce Backup systems have a single P212 RAID controller for the OS LUN and also all customer data LUNs. If a catastrophic failure occurs, the system will therefore not boot. This may only be diagnosed from the server POST messages. Other forms of RAID controller failure will be reported in the Event Log and Hardware Problem Report on the StoreOnce GUI. NOTE: If RAID fails and the HP StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket . Before replacing a RAID controller - a note about licenses NOTE: HP StoreOnce 2620 products do not require the SAAP license, since they operate in RAID 5 mode. The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate the SAAP license, if you replace the P212 cards on an HP StoreOnce 4220/4210 product. If you do not, the system will experience one of the following symptoms : • Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not failed themselves) • Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from scratch) The units are shipped with paper copies of the SAAP license. If you no longer have this license and the board is still working, make a note of the license before you replace the faulty SmartArray card. If it is not working, contact HP Support. 1. Reboot the system. 2. During the POST screen, when advised, hit any key to see further messages. 3. Enter the Smart Array POST ORCA utility by pressing [F8] when the details for the RAID controller are displayed during the POST messages. 4. Select the Manage Licenses option in the Smart Array menu, and then select View Licenses. 5. Make a note of the licence key reported. This key is unique to the system and can be used for any replacement Smart Array card. Replacing the HP Smart Array P212 controller IMPORTANT: When replacing the P212 controller be sure to always replace the card into the same full-height slot from which it was removed. Make sure the card is connected to the FBWC. 1. Check first that the P212 controller is seated properly and the cable to the FBWC is secure. 2. Make sure the HP StoreOnce Backup system is powered off and, observing the safety and antistatic procedures documented in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides, remove the cover and PCI cage from the HP StoreOnce Backup system and disconnect the failed card from the cable. Replace it with the new card (1) and secure it to the bracket (2). 26 The HP SmartArray P212 RAID controller (HP StoreOnce 4220/4210 and 2620)

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
These StoreOnce Backup systems have a single P212 RAID controller for the OS LUN and also all
customer data LUNs. If a catastrophic failure occurs, the system will therefore not boot. This may
only be diagnosed from the server POST messages.
Other forms of RAID controller failure will be reported in the Event Log and Hardware Problem
Report on the StoreOnce GUI.
NOTE:
If RAID fails and the HP StoreOnce Backup System is still functioning, you can also get
information, including license keys, by generating a Support ticket .
Before replacing a RAID controller — a note about licenses
NOTE:
HP StoreOnce 2620 products do not require the SAAP license, since they operate in
RAID 5 mode.
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate
the SAAP license, if you replace the P212 cards on an HP StoreOnce 4220/4210 product. If you
do not, the system will experience one of the following symptoms :
•
Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not
failed themselves)
•
Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from
scratch)
The units are shipped with paper copies of the SAAP license. If you no longer have this license
and the board is still working, make a note of the license before you replace the faulty SmartArray
card. If it is not working, contact HP Support.
1.
Reboot the system.
2.
During the POST screen, when advised, hit any key to see further messages.
3.
Enter the Smart Array POST ORCA utility by pressing [F8] when the details for the RAID
controller are displayed during the POST messages.
4.
Select the Manage Licenses option in the Smart Array menu, and then select View Licenses.
5.
Make a note of the licence key reported. This key is unique to the system and can be used
for any replacement Smart Array card.
Replacing the HP Smart Array P212 controller
IMPORTANT:
When replacing the P212 controller be sure to always replace the card into the
same
full-height
slot from which it was removed. Make sure the card is connected to the FBWC.
1.
Check first that the P212 controller is seated properly and the cable to the FBWC is secure.
2.
Make sure the HP StoreOnce Backup system is powered off and, observing the safety and
antistatic procedures documented in the HP ProLiant and HP Smart Arrays for HP ProLiant
Servers user guides, remove the cover and PCI cage from the HP StoreOnce Backup system
and disconnect the failed card from the cable. Replace it with the new card (
1
) and secure it
to the bracket (
2
).
26
The HP SmartArray P212 RAID controller (HP StoreOnce 4220/4210 and 2620)