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Appendix B, Overview

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Support and Customer Service Chapter Overview Chapter Overview This chapter contains information to help users obtain supplies and obtain support. In this section you will find the following: • Supplies and Accessories • Hewlett-Packard Customer Support B- 2 Appendix B

Section	Page
HP SureStore Fibre Channel SCSI Bridge 2100 ER	1
User Guide	1
Edition 3	1
Part Number C6340-90003	1
February 2000	1
Printed in: Greeley, CO USA	1
© Copyright 2000 Hewlett-Packard Company	1
Notice	2
Warranty	2
Printing History	4
Typographical Conventions	5
In This Guide	6
1 Introduction	15
Chapter Overview	16
Fibre Bridge Components and Supported Products	17
Product Components	17
Supported Products	19
Choosing a Location	20
Physical Specifications	20
Environmental Specifications	20
Fibre Channel Configurations	21
Basic Configuration	21
Expanded Configuration (DLT libraries only)	22
2 Setting Up the Fibre Bridge	25
Chapter Overview	26
Mounting the Fibre Bridge in a Rack	27
Assemble the L-brackets to the Fibre Bridge	28
Install the Fibre Bridge in the Rack	29
Installing Cables	30
Fibre Bridge Connection, Basic Configuration Example (DLT and MO Libraries)	30
Fibre Bridge Connection, Expanded Configuration Example (DLT Libraries Only)	32
Optical Fibre Channel Cable Options	35
3 Operating the Fibre Bridge	37
Chapter Overview	38
Powering on the System	39
Changing the Default Settings	41
Connecting the Serial Cable	41
Serial Port Setup	43
Serial Port Operation	43
Making Configuration Changes	45
Reconfigure the Fibre Channel Address	47
Change the Trace Settings	49
Fibre Channel to SCSI Mapping Configuration	50
4 Troubleshooting Guide	51
Chapter Overview	52
Troubleshooting	53
Problem:Cannot Turn On the DLT Library	53
Problem:Cannot Turn On the MO Library	53
Problem:Cannot Turn On the Hub (DLT Only)	54
Problem:Cannot Turn On the Fibre Bridge	54
Problem:Cannot Confirm the Library Connection	54
A Fibre Channel Overview	59
Overview	60
Defining Fibre Channel	61
Implementing Fibre Channel	63
Distributed Devices	63
Cabling Advantages	63
Working With Fibre Channel	64
Problems with Fibre Channel	67
Physical Connections	67
Laser Power Control Systems	69
Device Addressing	69
B Support and Customer Service	71
Chapter Overview	72
Supplies and Accessories	73
Hewlett-Packard Customer Support	74
Support Pack Service Contract	75
HP FIRST/QUICK FAX Faxback Services	75
Asia-Pacific	76
Europe	77
North and South America (includes Canada)	77
Other Countries	77
Electronic Support Services	78
On-line Service Providers	78
Hewlett-Packard Web Site	78
Customer Care Centers	79
North and South America (includes Canada)	79
European Customer Care Centers	79
Asia-Pacific	80
Elsewhere	80
Telephone Support After Warranty	81
Before Calling	81
US and Canada	81
Europe	81
Elsewhere	81
HP Reseller Locator Numbers	81
C Safety and Regulatory Information	83
Chapter Overview	84
CDRH Regulations (USA Only)	85
United Kingdom Telecommunications Act 1984	85
Herstellerbescheinigung	87
English Translation of German Sound Emission Directive	87
Turvallisuusyhteenveto	88
Laserturvallisuus	88
English Translation of Finland Regulatory Information	89
Laser Safety	89
Japanese VCCI Statement	90
Glossary	91
A	91
ANSI	91
An acronym for the American National Standards Institute, the coordinating organization for volun...	91
Arbitrated loop topology	91
Fibre Channel topology that provides a low-cost solution to attach multiple communicating ports i...	91
Asynchronous	91
SCSI signals are transmitted one at a time down the SCSI communication path.	91
ATM	91
Asynchronous Transfer Mode	91
C	91
CDB	91
An acronym for the Command Descriptor Block.	91
CRC	91
An acronym for Cyclic Redundancy Check. An error- correcting code used in Fibre Channel.	91
D	91
Differential SCSI	91
A SCSI implementation that allows a cable length of up to 25 meters.	91
F	91
Fabric	91
Fibre Channel-defined interconnection methodology that supports high-speed data routing in Fibre ...	91
FC-AL	91
An acronym for Fibre Channel Arbitrated Loop topology.	91
FC-SW	91
An acronym for Fibre Channel Switched topology. The highest performance Fibre Channel fabric, pro...	91
FDDI	91
An acronym for the Fibre Distributed Data Interface. ANSI’s architecture for a Metropolitan Area ...	91
Fibre Bridge	91
Bi-directional connectivity for data transfers between Fibre and SCSI.	91
Fibre Channel	92
A switched protocol that allows concurrent communication among workstations, supercomputers, main...	92
G	92
GBIC	92
An acronym for the Gigabit Interface Converter.	92
Gigabit	92
One billion bits, or one thousand megabits.	92
GLM	92
An acronym for the Gigabaud Link Module.	92
H	92
HBA	92
Host Bus Adapter.	92
HIPPI High-Performance Parallel Interface.	92
I	92
IP	92
Internet Protocol.	92
L	92
Local Area Network (LAN)	92
A communications system with dimensions that are typically less than 5kilometers. Transmissions ...	92
M	92
MIA	92
An acronym for the Media Interface Adapter plug-ins, which allow you to go from copper to optical...	92
MIM	92
An acronym for the Media Interface Module.	92
Multicast	92
Refers to delivering a single transmission to multiple destination N_ports.	92
Multimode Fibre	92
Method by which multiple light waves can travel through multiple paths with wavelike movements do...	92
N	92
Native Interface	92
The unconverted interface for a device.	92
Narrow SCSI	93
A SCSI implementation that utilizes a 50- pin cable; can be single-ended or differential.	93
Non-OFC	93
An acronym for Non Open-Ended Fibre Control. This approach does not drop the laser power when a c...	93
O	93
OFC	93
An acronym for Open-Ended Fibre Control. When a cable link is dropped, the laser drops, to elimin...	93
Originator	93
A Fibre Channel term that refers to the initiating device.	93
P	93
Port	93
The hardware entity within a node that performs data communications over the Fibre Channel link.	93
PPP	93
An acronym for Point-to- Point Protocol. A transmission path over which data is transmitted betwe...	93
Protocol	93
A data transmission convention encompassing timing, control formatting, and data representation.	93
R	93
RAID	93
Redundant Array of Inexpensive Disks.	93
Receiver	93
A terminal device that includes a detector and signal processing.	93
S	93
SCSI	93
Small Computer Systems Interface.	93
Single-ended SCSI	93
A SCSI implementation that allows a maximum length of six meters.	93
SW Optical GBIC	93
Short Wave Optical Gigabit Interface Converter.	93
SW Optical FC Cable	93
Short Wave Optical Fibre Channel Cable.	93
Synchronous	93
Simultaneous transmission of multiple transmissions down the SCSI path.	93
T	94
Topology	94
The logical and/or physical arrangement of stations on a network.	94
TCP/IP	94
Transmission Control Protocol/Internet Protocol.	94
W	94
Wide SCSI	94
A SCSI implementation that utilizes a 68- pin cable; can be single-ended or differential.	94
A	95
B	95
C	95
D	95
E	95
F	95
G	95
H	95
I	95
L	95
M	95
N	95
O	95
P	95
R	95
S	95
T	95
V	95