HP Tc4200 HP Compaq tc4200 Tablet PC - Maintenance and Service Guide - Page 38

Flowchart 2.1-Initial Troubleshooting, Maintenance and Service Guide, Troubleshooting

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Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to "Flowchart 2.2-No Power, Part 1." N Beeps, LEDs, or error messages? Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? Y Check LED board, speaker connections. Y Go to "Flowchart 2.6-No Video, Part 1." Go to Y "Flowchart 2.9-No Operating System (OS) Loading." Y Go to "Flowchart 2.15-No Audio, Part 1." N All drives working? N Keyboard/ pointing device work- ing? N Connecting to network or modem? End Go to "Flowchart 2.17- Nonfunctioning Device." Go to "Flowchart 2.18-Nonfunctioning Keyboard" or "Flowchart 2.19-Nonfunctioning Pointing Device." Go to "Flowchart 2.20-No Network/Modem Connection." 2-10 Maintenance and Service Guide

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2–10
Maintenance and Service Guide
Troubleshooting
Flowchart 2.1—Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading?
Is there video?
(no boot)
Is there
sound?
Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device work-
ing?
Go to
“Flowchart 2.17—
Nonfunctioning
Device.”
Go to
“Flowchart
2.2—No Power,
Part 1.”
Go to
“Flowchart
2.6—No Video,
Part 1.”
All drives
working?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Part 1.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or
“Flowchart
2.19—Nonfunc-
tioning Pointing
Device.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.20—No Net-
work/Modem Con-
nection.”