Kodak 8536096 User Guide - Page 42

Problems transferring pictures

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Troubleshooting Problems transferring pictures If... Try one or more of the following Nothing happens NOTE: You cannot use the Transfer button to transfer pictures from a when you try to PictBridge device. transfer pictures to ■ Press the Transfer button, , on the printer dock. the computer ■ Check the power and USB connections from the printer dock to computer (page 21). ■ If you are trying to transfer pictures from a docked camera, make sure to disconnect the optional USB card reader first (page 22). ■ Camera is not properly seated on connector. Reseat the camera on the printer dock (page 10). ■ If you are trying to transfer pictures from a Kodak 8-in-1 card reader (page 23), check the USB connections between the printer dock and the card reader. NOTE: Other Kodak USB card readers may work with the printer dock, however card readers made by manufacturers other than Kodak are not supported. ■ Close unnecessary software applications, and minimize remaining application windows. Follow any messages on the screen that may have been hidden by other windows. ■ Disconnect then reconnect the USB cable from the printer dock to the computer (page 21). ■ Make sure Kodak EasyShare software is installed (page 18). Install if necessary. If you choose Custom installation, make sure to install the printer dock driver. ■ Uninstall, then reinstall Kodak EasyShare software (page 18). ■ Make sure your computer meets the minimum system requirements (page 18). Upgrade your system if necessary. 36 www.kodak.com/go/support

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Troubleshooting
36
www.kodak.com/go/support
Problems transferring pictures
If...
Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer
NOTE: You cannot use the Transfer button to transfer pictures from a
PictBridge device.
■
Press the Transfer button,
, on the printer dock.
■
Check the power and USB connections from the printer dock
to computer (
page 21
).
■
If you are trying to transfer pictures from a docked camera,
make sure to disconnect the optional USB card reader first
(
page 22
).
■
Camera is not properly seated on connector. Reseat the
camera on the printer dock (
page 10
).
■
If you are trying to transfer pictures from a Kodak 8-in-1 card
reader (
page 23
), check the USB connections between the
printer dock and the card reader.
NOTE: Other Kodak USB card readers may work with the printer dock,
however card readers made by manufacturers other than Kodak
are not supported.
■
Close unnecessary software applications, and minimize
remaining application windows. Follow any messages on the
screen that may have been hidden by other windows.
■
Disconnect then reconnect the USB cable from the printer
dock to the computer (
page 21
).
■
Make sure Kodak EasyShare software is installed (
page 18
).
Install if necessary. If you choose Custom installation, make
sure to install the printer dock driver.
■
Uninstall, then reinstall Kodak EasyShare software (
page 18
).
■
Make sure your computer meets the minimum system
requirements (
page 18
). Upgrade your system if necessary.