Konica Minolta magicolor 4750EN/4750DN magicolor 4750EN/magicolor 4750DN User - Page 234

PORT AUTH, ACTIVE, INTERFACE, MENU/ETHERNET/IEEE802.1X, ENABLE, Contact Technical Support with

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Symptom Cause Solution Not all pages The printer has the print. wrong kind of cable, or the printer is not configured for the correct cable and port. Check your cable. The Cancel key was Make sure no one pressed the Cancel pressed. key while your job was printing. The tray is empty. Check that the trays are loaded with media, in place, and secure. A document is printed Print the overlay file using a suitable with an overlay file driver. which has been created by an unsuitable driver. Printer resets or turns off frequently. The power cord is not Turn off the printer, confirm that the correctly plugged into power cord is correctly plugged into the the outlet. outlet, and then turn on the printer. A system error occurred. Contact Technical Support with the error information. The message IEEE 802.1X authentication failed. PORT AUTH ACTIVE remains displayed in the message window. Change the setting for INTERFACE MENU/ETHERNET/IEEE802.1X/ ENABLE to NO, and then check all settings concerning IEEE 802.1X. Solving Other Problems 9-27

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Solving Other Problems
9-27
Not all pages
print.
The printer has the
wrong kind of cable,
or the printer is not
configured for the
correct cable and
port.
Check your cable.
The Cancel key was
pressed.
Make sure no one pressed the Cancel
key while your job was printing.
The tray is empty.
Check that the trays are loaded with
media, in place, and secure.
A document is printed
with an overlay file
which has been cre-
ated by an unsuit-
able driver.
Print the overlay file using a suitable
driver.
Printer
resets or
turns off fre-
quently.
The power cord is not
correctly plugged into
the outlet.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
A system error
occurred.
Contact Technical Support with the
error information.
The
message
PORT AUTH
ACTIVE
remains
displayed in
the message
window.
IEEE 802.1X
authentication failed.
Change the setting for
INTERFACE
MENU/ETHERNET/IEEE802.1X/
ENABLE
to
NO
, and then check all
settings concerning IEEE 802.1X.
Symptom
Cause
Solution