Kyocera KM-5035 Print/Scan System (U) Operation Guide (Setup Edition) - Page 28

4. Troubleshooting Message The file was not saved. Check the destination PC. Destination PC's application is out of order. Destination PC is in use. Try again later. Destination PC's version is different. Contact administrator. PC of personal address list is in use. Try again later. Sender (user) is not registered. Contact administrator. No destination address being registered. Wrong password. Check domain name and host name. Overflow of original pages. Scanned documents were sent. Check the DB Assistant PC. Contact administrator. Communication error. DB Assistant Server version is different. Contact administrator. DB Assistant Server error. Contact administrator. DB Assistant Server is in use. Try again later. 4-2 Procedure If the amount of data exceeds the maximum hard disk capacity as registered in the Scanner File Utility on the destination computer, increase the available space on your computer's hard disk and then try the operation again. If data with the same file name has been sent from more than one scanner at a time, the data can not be saved. Wait for awhile and then try the operation again, or change the file name. Check to make sure that the Scanner File Utility is running in the destination computer. The destination computer and the scanner are currently communicating. Wait for a while and then try the operation again. The versions of the Address Book do not match. Consult with your network administrator. The designated Address Book and the scanner are currently communicating. Wait for awhile and then try the operation again. User Number 001 is not registered in the "Select sender name" List of this scanner. First register a user under that number or turn the "Selec. of senders (users)" setting OFF, then select another user. The selected destination is not registered. Register that destination or select another one. Enter the correct password. The scanner's domain name and host name have not been registered properly. Check the correct domain name and host name. (Refer to "(3) Making settings from the touch panel" on page 2-2.) The number of scanned pages exceeds 999, the maximum that can be transmitted at a time. Transmit any further pages separately. * When transmitting under settings such as "2-sided" or "booklet", there may be case where only 998 pages can be scanned and transmitted. The DB Assistant can not be found. Make sure that the DB Assistant is running properly on the computer on which it is installed. An unsupported response was received from the DB Assistant. Check the computer on which the DB Assistant is installed. The versions of the DB Assistant do not match. Consult with your network administrator. Communication could not be continued because an error occurred with the DB Assistant or with the computer on which it is installed. DB Assistant is currently communicating with another scanner. Wait for a while and then try the operation again.