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Lenovo ThinkPad Edge L330 (English) User Guide - Page 97

Problems with keyboard and other pointing devices, Bluetooth problems

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Bluetooth problems • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel by clicking Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with keyboard and other pointing devices The following are the most common keyboard and other pointing devices problems: UltraNav pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: - When the computer is turned on. - When the computer resumes normal operation. - When the TrackPoint is pressed for a long time. - When the temperature changes. • Problem: The TrackPoint or touch pad does not work. Solution: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, making sure that you have seated the connectors properly. If the problem remains, make sure that the correct device driver is installed by doing the following: 1. Click Start ➙ Control Panel. Change the view of the Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly. Chapter 8. Troubleshooting computer problems 83

Section	Page
Read this first	5
Important safety information	6
Conditions that require immediate action	7
Safety guidelines	7
Chapter 1. Product overview	15
Locating computer controls, connectors, and indicators	15
Front view	15
Right-side view	17
Left-side view	18
Bottom view	19
Status indicators	20
Locating important product information	22
Machine type and model label	22
FCC ID and IC Certification number label	22
Certificate of Authenticity label	23
Features	23
Specifications	24
Operating environment	25
ThinkVantage programs	25
Accessing ThinkVantage programs on the Windows 7 operating system	25
Introduction to ThinkVantage programs	27
Chapter 2. Using your computer	29
Registering your computer	29
Frequently asked questions	29
Special keys	30
Function key combinations	31
Windows key	33
Using the UltraNav pointing device	33
Using the TrackPoint pointing device	34
Using the touch pad	35
Behavior of the UltraNav pointing device and an external mouse	35
Adding the UltraNav icon to the Windows notification area	36
Power management	36
Checking the battery status	36
Using the ac power adapter	36
Charging the battery	37
Maximizing the battery life	37
Managing the battery power	37
Power-saving modes	37
Handling the battery	39
Connecting to the network	40
Ethernet connections	40
Wireless connections	40
Presentations and multimedia	44
Changing display settings	44
Connecting a projector or an external display	44
Using the Extend desktop function	46
Using the NVIDIA Optimus Graphics feature	47
Using audio features	47
Using an integrated camera	47
Using a flash media card	48
Chapter 3. You and your computer	51
Accessibility and comfort	51
Ergonomic information	51
Comfort	52
Accessibility information	52
Traveling with your computer	53
Travel tips	53
Travel accessories	54
Chapter 4. Security	55
Attaching a mechanical lock	55
Using passwords	55
Passwords and sleep mode	55
Typing passwords	55
Power-on password	56
Hard disk passwords	56
Supervisor password	58
Hard disk security	60
Notice on deleting data from your hard disk drive or solid-state drive	60
Using firewalls	61
Protecting data against viruses	61
Chapter 5. Recovery overview	63
Creating and using a recovery media	63
Performing backup and recovery operations	64
Performing a backup operation	64
Performing a recovery operation	65
Using the Rescue and Recovery workspace	65
Creating and using a rescue medium	66
Creating a rescue medium	66
Using a rescue medium	66
Reinstalling preinstalled applications and device drivers	67
Solving recovery problems	68
Chapter 6. Advanced configuration	69
Installing a new operating system	69
Before you begin	69
Installing the Windows 7 operating system	70
Installing device drivers	71
Installing the driver for the 4-in-1 media card reader	71
Installing the driver for USB 3.0 in Windows 7	71
Installing the ThinkPad Monitor File for Windows 2000/XP/Vista/7	71
Installing other drivers and software	72
ThinkPad Setup	72
Main menu	72
Config menu	73
Date/Time menu	77
Security menu	77
Startup menu	80
Restart menu	82
Updating your system UEFI BIOS	82
Using system management	83
System management	83
Setting management features	84
Chapter 7. Preventing problems	87
General tips for preventing problems	87
Making sure device drivers are current	88
Taking care of your computer	89
Cleaning the cover of your computer	90
Chapter 8. Troubleshooting computer problems	91
Diagnosing problems	91
Troubleshooting	91
Computer stops responding	91
Spills on the keyboard	92
Error messages	92
Errors without messages	94
Beep errors	95
Memory module problems	95
Networking problems	95
Problems with keyboard and other pointing devices	97
Problems with display and multimedia devices	98
Battery and power problems	101
Problems with drives and other storage devices	104
A software problem	104
A USB problem	105
Chapter 9. Getting support	107
Before you contact Lenovo	107
Getting help and service	107
Using diagnostic programs	108
Lenovo support Web site	108
Calling Lenovo	108
Finding ThinkPad options	109
Purchasing additional services	109
Appendix A. Regulatory Information	111
Wireless related information	111
Location of the UltraConnect wireless antennas	112
Locating wireless regulatory notices	113
Export classification notice	113
Electronic emission notices	113
Federal Communications Commission Declaration of Conformity	113
Industry Canada Class B emission compliance statement	114
European Union - Compliance to the Electromagnetic Compatibility Directive	114
German Class B compliance statement	114
Korea Class B compliance statement	115
Japan VCCI Class B compliance statement	115
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	115
Lenovo product service information for Taiwan	115
Appendix B. WEEE and recycling statements	117
EU WEEE statements	117
Japan recycling statements	117
Recycling information for Brazil	118
Battery recycling information for Taiwan	118
Battery recycling information for the European Union	119
Battery recycling information for the United States and Canada	119
Appendix C. ENERGY STAR model information	121
Appendix D. Notices	123

Match case Limit results 1 per page

Bluetooth problems

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the Bluetooth headset/headphone is connected using a Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open Control Panel by clicking

Start

➙

Control Panel

➙

Hardware and Sound

➙

Sound

➙

Playback

3. If you are using a Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using an AV proﬁle, select

Stereo Audio

and click the

Set Default

button.

4. Click

to close the Sound window.

•

Problem

: PIM items sent from the Windows 7 operating systems cannot be received correctly into the

address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle through

Bluetooth, a PIM item sent from the Windows 7 might be saved as a ﬁle with the extension .contact.

Problems with keyboard and other pointing devices

The following are the most common keyboard and other pointing devices problems:

UltraNav pointing device problems

•

Problem

: The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution

: The pointer might drift when you are not using the TrackPoint during normal operation. This

is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several

seconds under the following conditions:

–

When the computer is turned on.

–

When the computer resumes normal operation.

–

When the TrackPoint is pressed for a long time.

–

When the temperature changes.

•

Problem

: The TrackPoint or touch pad does not work.

Solution

: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting.

Keyboard problems

•

Problem

: All or some keys on the keyboard do not work.

Solution

: If an external numeric keypad is connected:

1. Turn off the computer.

2. Remove the external numeric keypad.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard,

making sure that you have seated the connectors properly.

If the problem remains, make sure that the correct device driver is installed by doing the following:

1. Click

Start

➙

Control Panel

. Change the view of the Control Panel from Category to Large icons

or Small icons.

2. Click

Keyboard

3. Select the

Hardware

tab. In the Device Properties, make sure that the Device Status is

This device

is working properly

Chapter 8

Troubleshooting computer problems