Lenovo ThinkPad X32 (English) Service and Troubleshooting guide for the ThinkP
Lenovo ThinkPad X32 Manual
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- Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 1
ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 2
- Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 3
ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 4
it supports, be sure to read the general information under "Important safety information" on page v, Appendix A, "Wireless related information," on page 47, Appendix B, "Warranty information," on page 51, and Appendix D, "Notices," on page 79. First Edition (June 2005) © Copyright Lenovo 2005 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 5
. . . . . 36 For ThinkPad X31 computer . . . . . 36 For other ThinkPad X30 Series computer 37 Upgrading the hard disk drive 38 Replacing the battery 40 Chapter 3. Getting help and service . . . 43 Getting help and service 44 Getting help on the Web 44 Calling the Customer Support Center . . . 44 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 6
IBM Lotus Software Offer 83 Trademarks 85 Index 87 iv ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 7
instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work . © Lenovo 2005. Portions © IBM Corp. 2005. v - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 8
to reduce the risk of injury and property damage. Service Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center. Use only a service provider who is approved to repair your particular product. vi ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 9
upgraded or replaced by the customer. These parts are referred to as Customer Replaceable Units, or CRUs. Lenovo expressly identifies CRUs as such, and provides documentation with instructions which can eventually result in overheating. Always connect power cords and signal cables in the correct - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 10
notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. viii ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 11
open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation. Battery abuse or mishandling - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 12
drive Remove connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. x ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 13
To Connect Turn everything OFF. First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device ON. To Disconnect Turn everything OFF. First, remove the power cord from the outlet. Remove signal cables from receptacles. Remove all - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 14
. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. xii ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 15
battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards. DANGER Follow the instruction or upgraded a CDC or Mini PCI Card or a memory card, do - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 16
21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture. In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. xiv ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 17
1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded Class 3A laser diode. Note contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, instructions. Important safety information xv - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 18
xvi ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 19
read ThinkPad X30 Series Regulatory Notice, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, Lenovo provides - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 20
xviii ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 21
hard drive to the original factory state (ie, what was there when you received your computer), start a utility that enables you to change your startup sequence, and get essential system information, and start the BIOS Setup Utility where you can check and change BIOS settings. Press the Access IBM - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 22
upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device. xx ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 23
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer . . . . 6 © Lenovo 2005. Portions © IBM Corp. 2005. 1 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 24
Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 25
memory (DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed. Storage device v 2.5-inch hard disk drive Display The color display - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 26
Features v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) 4 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 27
- Maximum operating temperature, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: - Operating with no diskette in the drive: 8% to 95% - Operating with a diskette in the drive: 8% to 80% Heat output v 56 W (191 Btu/hr) maximum - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 28
in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 29
program for information on replacing your hard disk drive (open the Access IBM program by pressing the Access IBM button). Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 30
again with a dry, soft lint-free cloth. 9. Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Cleaning your computer keyboard 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 8 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 31
3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 32
Caring for your ThinkPad computer 10 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 33
, hard disk passwords, and a supervisor password . . 34 Typing passwords 35 Recovering pre-installed software . . . . . 36 For ThinkPad X31 computer . . . . . 36 For other ThinkPad X30 Series computer 37 Upgrading the hard disk drive 38 Replacing the battery 40 © Lenovo 2005. Portions © IBM Corp - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 34
Have the computer serviced. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced. 12 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 35
to continue. Remove a Modem Mini-PCI Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced. 01C9: More than one Ethernet devices are found. Remove one of them. Press to continue. Your ThinkPad computer has a built-in - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 36
while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 0251: System CMOS checksum bad The system CMOS might have been corrupted by an application program. The computer uses - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 37
computer serviced. 1802: Unauthorized network card is plugged in. - Power off and remove the miniPCI network card. The Mini-PCI network card is not supported on this computer. Remove it. 1803: Unauthorized The daughter card is not supported on this computer. Remove it. daughter card is plugged - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 38
drive is correctly installed. v A startable diskette is in the diskette drive Fan error If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. The cooling fan has failed. Have the computer serviced. 16 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 39
is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Chapter 2. Solving computer problems - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 40
that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. not supported in Windows XP or Windows 2000.) A password problem Problem: I forgot my password. 18 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 41
If the computer is still not reset, remove the ac adapter and the battery. Keyboard problems Problem: All or some of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 42
connected to the computer. Problem Some or all of the keys on the external PS/2 keyboard do not work. Solution If you are using the ThinkPad Dock™, the ThinkPad Dock II™, the ThinkPad Mini Dock™, the ThinkPad Port Replicator™, or the ThinkPad 20 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 43
If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. To access the Web site, press the Access IBM button and open the Access IBM program. Problem The scrolling or magnifying glass function does not work. Solution Check the mouse driver in the Device Manager window - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 44
correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to not saved your data, it may be 22 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 45
not reset, remove the ac adapter and the battery. Problem: Your computer Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT. Solution: For Windows 98: The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the internal CD-ROM or DVD-ROM drive - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 46
mode: v If you are using one of the supported communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 47
the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows XP or Windows 2000 has been installed. Problem: Under Windows XP - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 48
(TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. 26 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 49
too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 50
. When the "To interrupt normal startup, press the blue Access IBM button" message is displayed at the lower left of the screen, press the blue Access IBM button. The Rescue and Recovery workspace opens. A window such as this will appear: 28 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 51
system settings and passwords. v Communicate by using the internet and link to the support site. v Troubleshoot and diagnose problems using diagnostics. If you are using the ThinkPad X31 computer, you can select from the following icons: v Start setup utility opens the BIOS Setup Utility program - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 52
start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. 30 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 53
press the Access IBM button. Rescue and Recovery screen opens. 2. Click Access BIOS. The System Restart Required window is displayed. 3. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. 4. With the cursor key, select Config; then press Enter. 5. Select USB by pressing Enter - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 54
returns from standby or hibernation mode to normal operation, the ″Unsafe Removal of Device″ message may appear. Solution: You can safely close this message. It is displayed because of the USB 2.0 driver problem on Windows 2000. You can get detailed information in the More Information section of - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 55
the Access IBM button. The Rescue and Recovery workspace opens. 4. If you are using the ThinkPad X31 computer, double-click Start setup utility and go to step 6. If you are using any other ThinkPad X30 Series computer, click Access BIOS. The System Restart Required window is displayed. 5. Click Yes - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 56
. Setting a power-on password, hard disk passwords, and a supervisor password If you enable the Passphrase function, you can set a password containing 64 characters. To set a password, you can use alphanumeric character keys and the spacebar. 34 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 57
the hard disk drive from the computer and install it on a computer that does not have the Passphrase function, the computer cannot accept the hard disk password. To set a power-on password, hard disk passwords, and a supervisor password, refer to Access IBM. Chapter 2. Solving computer problems 35 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 58
to have the hard disk drive replaced. v If a supervisor passphrase is set, you must take your computer to Lenovo authorized servicer or a marketing representative to have the system board replaced. Recovering pre-installed software Note: If your computer is not a ThinkPad X31 computer, see the - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 59
to factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, press Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. For other ThinkPad X30 Series computer Your computer hard disk has a hidden, protected - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 60
have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not included in the optional hard disk drive. 38 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 61
. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the hard disk drive. 5. Remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. Chapter 2. Solving computer problems 39 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 62
the computer. 2. Close the computer display, and turn the computer over. 3. Slide and hold the battery latch to unlock it 1 ; then remove the battery 2. Note: The first position of the battery latch is for releasing the lock of the battery. 40 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 63
charged spare battery with the front side of the battery space in the computer 3 ; then gently push the battery into the space 4 . 5. Slide the battery latch to lock it. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2. Solving computer problems 41 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 64
Replacing the battery 42 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 65
Chapter 3. Getting help and service Getting help and service 44 Getting help on the Web 44 Calling the Customer Support Center . . . 44 Getting help around the world 46 © Lenovo 2005. Portions © IBM Corp. 2005. 43 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 66
information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 67
of purchase to obtain warranty service. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 68
. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. 46 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 69
Adapter and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. © Lenovo 2005. Portions © IBM Corp. 2005. 47 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 70
Lenovo believes the integrated wireless cards wireless card by referring to the extended channel mode enablement instruction. For systems with 802.11b wireless function supporting administrator, the instruction manual, or the approval Wireless 48 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 71
, please see the property of the installed wireless card by referring to the extended channel mode enablement instruction. In countries other than the United States and Canada, extra IEEE 802.11b channels may be supported. If you have a problem to connect an Access Point, please contact your system - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 72
50 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 73
for your use, and not for resale. The term "Machine" means a Lenovo machine, its options, features, conversions, upgrades or peripheral products, or any combination of them. The term "Machine" does LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. © Lenovo 2005. Portions © IBM Corp. 2005. 51 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 74
or from other electronic media, and following the instructions that your Service Provider provides. Software updates may include basic input/output system code (called "BIOS"), utility programs, device drivers, and other software updates. 52 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 75
, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install. If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or electronically, through your application of software updates, or - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 76
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and Lenovo consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your 54 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 77
and Lenovo's rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 78
harm to real property and tangible personal property caused by Lenovo's negligence; and Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence: laws in the Province of Ontario. 56 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 79
Liability: The following is added to this section: Where Lenovo is in breach of a condition or warranty implied by the Trade Practices following is added under this heading: Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 80
India. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. 58 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 81
or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the purposes of a business as defined in that heading Disputes arising out of or in connection with this Statement of Limited Appendix B. Warranty information 59 - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 82
of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller. How to Obtain Warranty Service: Add the following paragraph in Western Europe (Andorra, Austria, and made available in such countries. 60 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 83
within the country of purchase, provided the Machine has been announced and made available by Lenovo in that country. Warranty service in Africa is available within 50 kilometers of a Service Provider. You are responsible for transportation costs for Machines located outside 50 kilometers of - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 84
High Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet Statement of Limited Warranty or related to its violation, 62 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 85
figure 7 of the Code. Lenovo may, however, institute proceedings all disputes arising in connection with this Statement of service from IBM service in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact IBM service at the following address: IBM Warranty & Service - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 86
by mandatory law: 1. Lenovo's liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS. 64 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 87
paragraph does not apply. What Lenovo Will Do to Correct Problems: The following is added to this section: During the warranty period, Lenovo will reimburse you for the transportation charges for the delivery of the failing Machine to IBM Service. Limitation of Liability: The following paragraph - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 88
Lenovo Will Do to Correct Problems: The following is added to this section: During the warranty period, transportation for delivery of the failing Machine to Lenovo or IBM service will be at Lenovo : The following is added to this section: 66 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 89
statement, omission, or negligence on the part of Lenovo in connection with, or in relation to, the subject matter of this Statement of above, under no circumstances is Lenovo, its suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were informed of the - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 90
of the following, even if Lenovo or they were informed of the possibility of such losses: 1. loss of, or damage to, data; 2. special, indirect, or consequential loss; or 3. loss of profits, business, revenue, goodwill, or anticipated savings. 68 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 91
on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during 2672 2673 2884 2885 2890 2891 Country or Region of Purchase Warranty period Types of Warranty Service US, Canada, Mexico, Brazil, Australia Parts and Labor - 3 years 6 Battery - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 92
Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo -in Service, the Machine will 70 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 93
a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 94
0810-631-020 hardware 0810-631-213 (French) 07032-15-49201 warranty service and support: 01805-25-35-58 (German) +30-210-680-1700 335-8490 (Spanish) Tegucigalpa & San Pedro Sula: 232-4222 San Pedro Sula: 552-2234 (Spanish) +36-1-382-5720 72 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 95
-8940 (English) 800-140-3555 +62-21-251-2955 (Bahasa, Indonesian, English) 01-815-9202 warranty service and support: 01-881-1444 (English) 02-7031-6101 warranty service and support: 39-800-820094(Italian) ThinkPad: Toll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 96
Lenovo's Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States. In the event of a conflict, the terms of this supplement shall apply. 74 ThinkPad® X30 Series Service and Troubleshooting - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 97
an authorization. In the event that warranty repair is required please call the Customer Support Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center. Should no Authorized Service Center exist in your city, location or within 70 kilometers of your city or - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 98
76 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 99
the CRUs and the documentation where removal/replacement instructions are located. Service and Setup Troubleshooting Poster Guide Access IBM Battery AC adapter and power cord Trackpoint cap Hard disk drive Phone line cord Memory Communication Daughter Card Mini-PCI Card Keyboard Tier 1 CRUs - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 100
v The Customer Support Center. For the telephone number of the Support Center for your country or region, see "Worldwide telephone list" on page 71. 78 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 101
other product, program, or service. Lenovo may have patents or pending Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing LENOVO in implantation or other life support applications where malfunction may result - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 102
materials for this Lenovo product, and use disassembly is prohibited. Electronic emissions notices The following information refers to ThinkPad X30, machine type 2672, 2673 instructions, may cause harmful interference to radio communications. 80 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 103
from that to which the receiver is connected. v Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio nonrecommended modification of the product, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 104
. Disposing of a disused lithium battery A button-shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery. If you want to replace it with a new one, contact your place of purchase or 82 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 105
user and need to dispose of a battery pack, contact the proper person in ThinkPad sales, service, or marketing, and follow that person's instructions. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a ThinkPad computer at home and need to - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 106
visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http:// .com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue 84 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 107
United States, other countries, or both: v Lenovo v PS/2 v Rapid Restore v Rescue and Recovery v ThinkLight v ThinkPad v ThinkPad Dock v ThinkPad Mini Dock v ThinkPad Port Replicator v TrackPoint v Ultrabay v Ultrabase The following terms are trademarks of the IBM Corporation in the United States or - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 108
Approach Domino Freelance Graphics Lotus Lotus Notes Lotus Organizer SmartSuite Word Pro 1-2-3 Microsoft, Windows and Windows NT are trademarks of . Other company, product, or service names may be the trademarks or service marks of others. 86 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 109
S safety instruction v setup BIOS 33 configuration 33 specifications 5 standby problems 21 startup problem 28 storage device, upgrading 38 T telephone, help by 44 tips, important 6 TrackPoint problems 20 troubleshooting 12 W warranty information 51 Web, help by 44 © Lenovo 2005. Portions © IBM Corp - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 110
88 ThinkPad® X30 Series Service and Troubleshooting Guide - Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 111
- Lenovo ThinkPad X32 | (English) Service and Troubleshooting guide for the ThinkP - Page 112
Part Number: 39T5788 Printed in China (1P) P/N: 39T5788
ThinkPad
®
X30
Series
Service
and
Troubleshooting
Guide