Lenovo ThinkPad X32 (English) Service and Troubleshooting guide for the ThinkP - Page 5

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Contents Important safety information v Conditions that require immediate action . . v General safety guidelines vi Service vi Power cords and power adapters . . . . vii Extension cords and related devices . . . viii Plugs and outlets viii Batteries viii Heat and product ventilation . . . . . ix CD and DVD drive safety x Additional safety information x Laser compliance statement . . . . . xiv Important notice for users xvii Important regulatory notice for users . . . xvii Information about hard disk capacity . . . xvii Finding information with the Access IBM program xix Chapter 1. Overview of your new ThinkPad computer 1 Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer . . . . 6 Chapter 2. Solving computer problems . . 11 Diagnosing problems 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 18 A power switch problem 19 Keyboard problems 19 TrackPoint pointing stick problems . . . 20 Standby or hibernation problems . . . . 21 Computer screen problems 25 Battery problems 26 Hard disk drive problems 27 A startup problem 28 Other problems 30 Starting BIOS Setup Utility 33 Using the Passphrase function 34 Setting a power-on password, hard disk passwords, and a supervisor password . . 34 Typing passwords 35 Recovering pre-installed software . . . . . 36 For ThinkPad X31 computer . . . . . 36 For other ThinkPad X30 Series computer 37 Upgrading the hard disk drive 38 Replacing the battery 40 Chapter 3. Getting help and service . . . 43 Getting help and service 44 Getting help on the Web 44 Calling the Customer Support Center . . . 44 Getting help around the world 46 Appendix A. Wireless related information 47 Wireless interoperability 47 Usage environment and your health . . . . 47 Authorized Operation Within the United States and Canada 48 Enabling Extended Channel Mode . . . . 49 Appendix B. Warranty information . . . . 51 Lenovo Statement of Limited Warranty . . . 51 Part 1 - General Terms 51 Part 2 - Country-unique Terms . . . . . 55 Part 3 - Warranty Information . . . . . 69 Guarantee supplement for Mexico . . . 74 Appendix C. Customer replaceable units (CRUs 77 Appendix D. Notices 79 Notices 79 Television output notice 80 Electronic emissions notices 80 Federal Communications Commission (FCC) Declaration of Conformity . . . . 80 Industry Canada Class B emission compliance statement 81 European Union EMC Directive conformance statement 81 Product notice requirements 82 Environmental notices for Japan . . . . . 82 © Lenovo 2005. Portions © IBM Corp. 2005. iii

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Contents
Important
safety
information
.
.
.
.
.
.v
Conditions
that
require
immediate
action
.
.v
General
safety
guidelines
.
.
.
.
.
.
.
. vi
Service
.
.
.
.
.
.
.
.
.
.
.
.
. vi
Power
cords
and
power
adapters
.
.
.
. vii
Extension
cords
and
related
devices
.
.
. viii
Plugs
and
outlets
.
.
.
.
.
.
.
.
. viii
Batteries
.
.
.
.
.
.
.
.
.
.
.
. viii
Heat
and
product
ventilation
.
.
.
.
. ix
CD
and
DVD
drive
safety
.
.
.
.
.
.
.x
Additional
safety
information
.
.
.
.
.
.x
Laser
compliance
statement
.
.
.
.
. xiv
Important
notice
for
users
.
.
.
.
.
. xvii
Important
regulatory
notice
for
users
.
.
. xvii
Information
about
hard
disk
capacity
.
.
. xvii
Finding
information
with
the
Access
IBM
program
.
.
.
.
.
.
.
.
.
.
.
.
. xix
Chapter
1.
Overview
of
your
new
ThinkPad
computer
.
.
.
.
.
.
.
.
.
.
.
.
.1
Your
ThinkPad
at
a
glance
.
.
.
.
.
.
.2
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.3
Specifications
.
.
.
.
.
.
.
.
.
.
.
.5
Caring
for
your
ThinkPad
computer
.
.
.
.6
Chapter
2.
Solving
computer
problems
.
. 11
Diagnosing
problems
.
.
.
.
.
.
.
.
. 12
Troubleshooting
.
.
.
.
.
.
.
.
.
.
. 12
Error
messages
.
.
.
.
.
.
.
.
.
. 12
Errors
without
messages
.
.
.
.
.
.
. 17
A
password
problem
.
.
.
.
.
.
.
. 18
A
power
switch
problem
.
.
.
.
.
.
. 19
Keyboard
problems
.
.
.
.
.
.
.
. 19
TrackPoint
pointing
stick
problems
.
.
. 20
Standby
or
hibernation
problems
.
.
.
. 21
Computer
screen
problems
.
.
.
.
.
. 25
Battery
problems
.
.
.
.
.
.
.
.
. 26
Hard
disk
drive
problems
.
.
.
.
.
. 27
A
startup
problem
.
.
.
.
.
.
.
.
. 28
Other
problems
.
.
.
.
.
.
.
.
.
. 30
Starting
BIOS
Setup
Utility
.
.
.
.
.
.
. 33
Using
the
Passphrase
function
.
.
.
.
.
. 34
Setting
a
power-on
password,
hard
disk
passwords,
and
a
supervisor
password
.
. 34
Typing
passwords
.
.
.
.
.
.
.
.
. 35
Recovering
pre-installed
software
.
.
.
.
. 36
For
ThinkPad
X31
computer
.
.
.
.
. 36
For
other
ThinkPad
X30
Series
computer
37
Upgrading
the
hard
disk
drive
.
.
.
.
.
. 38
Replacing
the
battery
.
.
.
.
.
.
.
.
. 40
Chapter
3.
Getting
help
and
service
.
.
. 43
Getting
help
and
service
.
.
.
.
.
.
.
. 44
Getting
help
on
the
Web
.
.
.
.
.
.
.
. 44
Calling
the
Customer
Support
Center
.
.
. 44
Getting
help
around
the
world
.
.
.
.
.
. 46
Appendix
A.
Wireless
related
information
47
Wireless
interoperability
.
.
.
.
.
.
.
. 47
Usage
environment
and
your
health
.
.
.
. 47
Authorized
Operation
Within
the
United
States
and
Canada
.
.
.
.
.
.
.
.
.
. 48
Enabling
Extended
Channel
Mode
.
.
.
. 49
Appendix
B.
Warranty
information
.
.
.
. 51
Lenovo
Statement
of
Limited
Warranty
.
.
. 51
Part
1
-
General
Terms
.
.
.
.
.
.
. 51
Part
2
-
Country-unique
Terms
.
.
.
.
. 55
Part
3
-
Warranty
Information
.
.
.
.
. 69
Guarantee
supplement
for
Mexico
.
.
. 74
Appendix
C.
Customer
replaceable
units
(CRUs)
.
.
.
.
.
.
.
.
.
.
.
.
. 77
Appendix
D.
Notices
.
.
.
.
.
.
.
.
. 79
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
. 79
Television
output
notice
.
.
.
.
.
.
. 80
Electronic
emissions
notices
.
.
.
.
.
.
. 80
Federal
Communications
Commission
(FCC)
Declaration
of
Conformity
.
.
.
. 80
Industry
Canada
Class
B
emission
compliance
statement
.
.
.
.
.
.
.
. 81
European
Union
EMC
Directive
conformance
statement
.
.
.
.
.
.
. 81
Product
notice
requirements
.
.
.
.
.
. 82
Environmental
notices
for
Japan
.
.
.
.
. 82
©
Lenovo
2005.
Portions
©
IBM
Corp.
2005.
iii