Lexmark MX611 User's Guide - Page 312

Troubleshooting 312 Action Yes No Step 8 The problem is solved. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Go to step 9. Can you send or receive a fax? Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting. b Try sending or receiving a fax. The problem is solved. Go to step 10. Can you send or receive a fax? Step 10 The problem is solved. Go to step 11. a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. b Scan the document one page at a time. The problem is solved. Contact customer support. Can you send or receive a fax? Can send but not receive faxes Action Step 1 Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Yes No The problem is solved. Go to step 2.