Lexmark X782e PKI-Enabled MFP Installation and Configuration Guide - Page 57

Resolution: Change the SMTP Server Authentication option in the PKI/AD Email solution settings to User Credentials. Resolution: Add the IP Address of the MFP as an SMTP Relay. Cause: SMTP Server Authentication is set to User Credentials but the SMTP Server was specified used an IP Address. Resolution: In order to use the User Credentials for sending email, the SMTP Server must be specified using the hostname. See section 3.3. Cause: SMTP Server Authentication is set to User Credentials but the SMTP Server reports GSSAPI is not supported. Resolution: Change the SMTP Server Authentication option in the PKI/AD Email solution settings to Anonymous. Cause: Port 25 is blocked so the MFP is unable to connect to the SMTP server. Resolution: Access to port 25 is required in order for the MFP to communicate with the SMTP Server. 8.4 Scan To Network Issues Error Message/Symptom You are not authorized to use this feature. This feature is not available because no fileshares have been configured by the system administrator. This feature is not available because you are not authorized to scan to any of the available file shares. Possible Cause/Resolution Cause: User authorization is enabled for Scan To Network and the user is not in an Active Directory group that is authorized to use this function. Resolution: This is not an error; if this user needs access to Scan to Network, the authorization list needs to be expanded to include an Active Directory group that includes this user. Cause: The PKI/AD Scan to Network solution has been installed but no Fileshare destinations have been defined. Resolution: See section 7.2.1 for adding fileshares. Cause: All fileshares that have been defined have user authorization enabled and this user is not in Active Directory group that is authorized for any of the defined shares. Resolution: This is not an error; if this user needs Version 2.0.0 Page 51