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Lexmark X782e User's Guide - Page 101

Solving fax problems, Solving paper feed problems, Symptom, Solution, Cause

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Troubleshooting Solving fax problems The following solutions will help solve fax quality problems or solve fax problems. For additional information, see Fax tips. Symptom Solution The fax document takes a long Touch Options, then under Content, change the setting to Text, and then set the time to transmit. resolution to Standard. The images on the fax I sent are Touch Options, then under Content, change the setting to Text/Photo or Photo. not clear. Increase the output resolution. Note: This will increase the amount of time required for the scan and will increase the quality of the fax output. Caller ID is not shown If your region supports caller ID, you may have to change the default setting. There are two settings available, FSK (pattern 1) and DTMF (pattern 2). Contact your telecommunications company to determine which pattern or switch setting to use. Solving paper feed problems Symptom Cause The Paper Jam message remains after you remove the jammed paper. You have not pressed Continue or have not cleared the entire paper path. Original documents misfeed in the ADF. The guides are not adjusted properly. The pick pad may be worn. Multiple pages feed into The pick pad may be worn. the ADF. The pick roller may be worn. Paper sticks to the scanner glass. The ADF glass has become contaminated with ink, toner particles, or paper coatings. Solution Clear the entire paper path, and then press Continue. See Clearing jams for more information. Adjust the guides toward the media until they lightly rest against the edge of the media. Replace the pick pad. See Ordering an ADF pick roller for more information. Replace the pick pad. See Ordering an ADF pick pad for more information. Replace the pick roller. See Ordering an ADF pick roller for more information. • Open the ADF document cover. • Dampen a clean, lint-free cloth or cotton swab with isopropyl alcohol (95%). • Wipe the feed roller by moving the cloth or swab from side to side. Rotate the roller forward with your finger, and repeat the last step until the entire roller is cleaned. Solving fax problems 101

Section	Page
Contents	4
Learning about the MFP	8
Basic functions of the scanner	8
Automatic document feeder and flatbed	8
Understanding the MFP control panel	8
Home screen and Home screen buttons	11
Using the LCD touch-screen buttons	14
Sample screen one	14
Information on touch-screen buttons	14
Sample screen two	16
Information on touch-screen buttons	16
Other touch-screen buttons	17
Features	19
Menus	20
Copying	21
Quick copy	21
Multiple page copying	21
Using the flatbed	22
Understanding the copy screens and options	22
Copying from one size to another	24
Making transparencies	24
Copying to letterhead	24
Copying photographs	24
Making copies using media from a selected tray	25
Copying mixed-sized media	25
Setting the duplex option	26
Reducing and enlarging copies	26
Adjusting copy quality	26
Setting collation options	27
Placing separator sheets between copies	27
Setting paper saving options	27
Placing the date and time at the top of each page	28
Placing an overlay message on each page	28
Creating a custom job (job build)	28
Canceling a copy job	29
While the document is in the ADF	29
While copying pages using the flatbed	29
While the pages are being printed	29
Copy tips	29
E-mail	30
Entering an e-mail address	30
Using a shortcut number	30
Using the address book	31
E-mailing to a profile	31
Adding e-mail subject and message information	31
Changing the output file type	32
E-mailing color documents	32
Creating an e-mail shortcut	32
From a computer	32
From the MFP	33
Creating an e-mail profile	33
Canceling an e-mail	33
Understanding e-mail options	33
E-mail server setup	35
Address book setup	35
Faxing	36
Sending a fax	36
Using fax destination shortcuts	37
Using the address book	37
Sending faxes from a computer	37
Creating shortcuts	38
From a computer	38
From the MFP	38
Understanding fax options	39
Changing the fax resolution	40
Adjusting the Darkness setting	40
Sending a fax at a later time	40
Cancel an outgoing fax	41
Viewing a fax log	41
Fax tips	41
FTP	42
Entering the FTP address	42
Using a shortcut number	42
Using the address book	42
Creating shortcuts	43
From a computer	43
From the MFP	43
FTP options	43
FTP tips	45
Scanning to a PC or USB flash memory device	46
Create a scan to PC profile	46
Understanding scan to PC options	47
Scanning to a USB flash memory device	48
Scanning tips	48
Printing	49
Printing from a USB flash memory device	49
Canceling a print job	50
Canceling a job from the MFP control panel	51
Canceling a job from a computer running Windows	51
Canceling a job from a Macintosh computer	51
Printing the menu settings page	52
Printing a network setup page	52
Printing a font sample list	52
Printing a directory list	52
Printing confidential and held jobs	53
Printing a confidential job	53
Printing and deleting held jobs	54
Printing on specialty media	56
Loading standard trays and optional trays	57
Loading 500sheet trays	57
Loading the 2000sheet tray	59
Loading the multipurpose feeder	61
Linking trays	62
Understanding paper and specialty media guidelines	63
Supported print media	63
Selecting print media	67
Paper	67
Transparencies	68
Envelopes	69
Labels	70
Card stock	70
Storing print media	71
Avoiding jams	71
Automatic document feeder	71
Printer	72
Installing and removing options	73
Accessing the printer system board	73
Installing a memory card	74
Installing a firmware card	75
Installing the interfacecard	76
Replacing the access cover plate	77
Maintaining the MFP	78
Storing supplies	78
Determining the status of supplies	79
Ordering supplies	79
Ordering an ADF pick pad	79
Ordering an ADF pick roller	79
Recycling Lexmark products	80
Cleaning the scanner glass and backing material	80
Cleaning the automatic document feeder	81
Scanner registration	82
Removing the scanner top	83
Moving the MFP	84
Moving the MFP within the office	84
Preparing the MFP for shipment	84
Clearing jams	85
Identifying jams	85
Printer access doors and trays	86
Understanding printer jam messages	87
Clearing scanner jams	88
Administrative support	89
Adjusting control panel brightness	89
Brightness	89
Restoring factory default settings	89
Adjusting screen timeout	90
Adjusting Power Saver	90
Configuring the MFP	91
Setting Password Protect for the menus	91
Restricting Function Access	91
Preventing access to the menus from the control panel	92
Disabling the Driver to Fax menu item	92
Setting the Device Lockout personal identification number (PIN)	92
Setting a password before printing received faxes	93
Releasing held faxes for printing	93
Setting security using the Embedded Web Server (EWS)	93
Using the secure EWS	94
Supporting SNMPv3 (Simple Network Management Protocol version 3)	94
Supporting IPSec (Internet Protocol Security)	95
Disabling ports and protocols	95
Using 802.1x authentication	96
Confidential Print Setup	96
Encrypting the hard disk	97
Hard disk wiping	98
Using the Restricted Server List function	98
Troubleshooting	99
Understanding MFP messages	99
Online technical support	99
Checking an unresponsive MFP	99
Locating the port name and IP address	99
Solving copy quality problems	100
Solving scan quality problems	100
Solving fax problems	101
Solving paper feed problems	101
Notices	102
Conventions	102
Electronic emission notices	102
Federal Communications Commission (FCC) compliance information statement	102
Part 68	106
Other telecommunications notices	107
Notice to users of the Canadian telephone network	107
Notice to users of the New Zealand telephone network	107
South Africa telecommunications notice	107
Using this product in Germany	108
Using this product in Switzerland	108
Noise emission levels	108
Power regulation notice	109
Waste from Electrical and Electronic Equipment (WEEE) directive	109
China RoHS	110

Match case Limit results 1 per page

Solving fax problems

101

Troubleshooting

Solving fax problems

The following solutions will help solve fax quality problems or solve fax problems. For additional information, see

Fax tips

Solving paper feed problems

Symptom

Solution

The fax document takes a long

time to transmit.

Touch

Options

, then under Content, change the setting to Text, and then set the

resolution to Standard.

The images on the fax I sent are

not clear.

Touch

Options

, then under Content, change the setting to Text/Photo or Photo.

Increase the output resolution.

Note:

This will increase the amount of time required for the scan and will increase the

quality of the fax output.

Caller ID is not shown

If your region supports caller ID, you may have to change the default setting. There

are two settings available, FSK (pattern 1) and DTMF (pattern 2). Contact your

telecommunications company to determine which pattern or switch setting to use.

Symptom

Cause

Solution

The

Paper Jam

message remains after

you remove the jammed

paper.

You have not pressed

Continue

or have not cleared the entire

paper path.

Clear the entire paper path, and then press

Continue

See

Clearing jams

for more information.

Original documents

misfeed in the ADF.

The guides are not adjusted

properly.

Adjust the guides toward the media until they lightly rest

against the edge of the media.

The pick pad may be worn.

Replace the pick pad.

See

Ordering an ADF pick roller

for more information.

Multiple pages feed into

the ADF.

The pick pad may be worn.

Replace the pick pad.

See

Ordering an ADF pick pad

for more information.

The pick roller may be worn.

Replace the pick roller.

See

Ordering an ADF pick roller

for more information.

Paper sticks to the

scanner glass.

The ADF glass has become

contaminated with ink, toner

particles, or paper coatings.

•

Open the ADF document cover.

•

Dampen a clean, lint-free cloth or cotton swab with

isopropyl alcohol (95%).

•

Wipe the feed roller by moving the cloth or swab from

side to side.

Rotate the roller forward with your finger, and repeat the

last step until the entire roller is cleaned.