Magnavox MBP5120F User manual, English (US) - Page 43

OTHERS Troubleshooting If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist. Problem Solution No power. - Check if the AC cord is properly connected. - Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again. No sound or picture. - Check if the connected TV is turned on. - Check if the connections are made securely and correctly. - Check whether the connected TV or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) - Check whether the output format of this unit (HDMI FORMAT) matches the supported input format of other connected device. No audio / video signal on the - If the unit is connected to the unauthorized display device with an display device via HDMI cable. HDMI cable, the audio / video signal may not be output. - Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV and this unit and then reconnect it to both the devices while they are powered on. - Ensure that your HDMI cable is certified. Distorted picture. - Sometimes a small amount of picture distortion may appear. This is not a malfunction. - Connect this unit directly to the TV. If the audio / video cables are connected to a VCR, pictures may be distorted due to the copy right protection system. Completely distorted picture - Make sure the disc is compatible with this unit. or black / white picture with BD / DVD. No sound or distorted sound. - Adjust the volume. - Check if speakers are connected correctly. - Check the HDMI connections. - Check the settings in "Audio" menu. Picture freezes momentarily - Check the disc for fingerprints / scratches and clean with a soft cloth during playback. wiping from center to edge. - Clean the disc. Disc cannot be played back. - Clean the disc. - Ensure the disc label is facing up. - Check if the disc is defective by trying another disc. - Cancel the ratings control or change the control level. - Insert a correct disc that can be played back on this unit. SD Memory Card cannot be - The format of the card does not match that accepted by this unit or read. the card is not compatible. No return to start-up screen - Reset this unit by turning it off, then on again. when disc is removed. The unit does not respond to the remote control. Buttons do not work or the unit stops responding. - Aim the remote control directly at infrared sensor window on the front panel. - Reduce the distance to infrared sensor window. - Replace the batteries in the remote control. - Re-insert the batteries with their polarities (+ / - signs) as indicated. - To completely reset the unit, press and hold [y STANDBY/ON] on the front panel for 10 seconds to shut down the unit or unplug the AC cord from the AC outlet for 5-10 seconds. The unit does not respond to - Operations may not be permitted by the disc. Refer to the instructions some operating commands of the disc. during playback. 43