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Netgear WNDR4000 User Manual - Page 87

Troubleshooting

UPC - 606449077629

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8. Troubleshooting 8 This chapter provides information to help you diagnose and solve problems you might have with your wireless router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. This chapter contains the following sections: • Quick Tips • Troubleshooting with the LEDs • Cannot Log In to the Wireless Router • Cannot Access the Internet • Changes Not Saved • Incorrect Date or Time • Wireless Connectivity • Restoring the Factory Settings and Password Chapter 8. Troubleshooting | 87

Section	Page
N750 Wireless Dual Band Gigabit Router WNDR4000	1
Contents	3
1. Hardware Setup	7
Unpack Your Wireless Router	8
Hardware Features	8
Front Panel	8
Back Panel	10
Label	10
Router Stand	11
Position Your Router	11
Cable Your Router	12
Verify the Cabling	13
2. Set Up Your Internet Connection	15
Wireless Router Setup Preparation	16
Use Standard TCP/IP Properties for DHCP	16
Replace an Existing Router	16
Gather ISP Information	16
Log In to the Router	17
Upgrade Firmware	18
Router Interface	18
Setup Wizard	19
Manual Setup (Basic Settings)	20
Unsuccessful Internet Connection	23
Change Password	23
Log Out Manually	24
Types of Logins	24
3. Wireless Settings	25
Wireless Security Compatibility	26
Security Basics	26
Wireless Security Options	26
Turn Off Wireless Connectivity	26
Disable SSID Broadcast	27
Restrict Access by MAC Address	27
Add Clients (Computers or Devices) to Your Network	27
Manual Method	27
Wi-Fi Protected Setup (WPS) Method	28
Wireless Settings Screen	29
Consider Every Device on Your Network	29
View or Change Wireless Settings	30
Wireless Settings Screen Fields	31
Set Up WPA Security Option and Passphrase	32
Wireless Guest Networks	32
4. Content Filtering Settings	34
Logs	35
Examples of Log Messages	36
Keyword Blocking of HTTP Traffic	37
Delete Keyword or Domain	37
Specify a Trusted Computer	38
Block Services	38
Set the Time Zone	40
Schedule Services	41
Turn On Security Event Email Notification	42
Port Forwarding	43
Add a Custom Service	44
Application Example: Making a Local Web Server Public	45
Port Triggering	46
5. Network Maintenance	49
Upgrade the Firmware	50
Automatic Firmware Check	50
Stop the Automatic Firmware Check	51
Manually Check for Firmware Upgrades	51
Manage the Configuration File	52
Back Up	52
Restore	53
Erase	53
View Router Status	53
Internet Port Settings	53
LAN Port (Local Ports)	54
Wireless Port	54
Show Statistics	54
Connection Status	55
View Attached Devices	56
6. USB Storage	57
USB Drive Requirements	58
File-Sharing Scenarios	58
Share Photos within Your Home Network	58
Share Large Files with FTP over the Internet	59
USB Storage Basic Settings	59
Basic Settings Screen Fields and Buttons	60
Edit a Network Folder	60
USB Storage Advanced Settings	61
Create a Network Folder	63
Unmount a USB Drive	63
Approved USB Devices	64
Connect to the USB Drive from a Remote Computer	64
Locate the Internet Port IP Address	65
Access the Modem Router’s USB Drive Remotely with FTP	65
Connect to the USB Drive with Microsoft Network Settings	65
Enabling File and Printer Sharing	65
7. Advanced Settings	67
WAN Setup	68
Default DMZ Server	69
Dynamic DNS	70
LAN Setup	71
LAN Setup Screen Settings	72
IP Address Reservation	72
Quality of Service (QoS)	73
QoS for Internet Access	73
Advanced Wireless Settings	74
Wireless Advanced Settings (2.4 GHz and 5 GHz)	75
WPS Settings	75
Wireless Card Access List	75
Remote Management Access	76
Static Routes	78
Static Route Example	78
Add a Static Route	79
Universal Plug and Play	80
IPv6	81
Traffic Meter	81
Advanced USB Settings	83
Wireless Bridging and Repeating Networks	83
Set Up a Repeater with Wireless Client Association	85
8. Troubleshooting	87
Quick Tips	88
Sequence to Restart Your Network	88
Power LED	88
Check Ethernet Cable Connections	88
Wireless Settings	88
Network Settings	89
Troubleshooting with the LEDs	89
Power LED Is Off or Blinking	89
LEDs Never Turn Off	89
Internet or Ethernet Port LEDs Are Off	90
Wireless LED Is Off	90
Cannot Log In to the Wireless Router	90
Cannot Access the Internet	91
Changes Not Saved	92
Incorrect Date or Time	92
Wireless Connectivity	93
Wireless Signal Strength	93
Restoring the Factory Settings and Password	93
A. Supplemental Information	94
Factory Settings	94
Technical Specifications	96
B. Notification of Compliance	97