Onkyo TX SR501 Owner Manual - Page 45

Troubleshooting

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Page 45 highlights

Troubleshooting Amp Symptom Can't turn on the TX-SR501/TX-SR501E? The TX-SR501/TX-SR501E shuts down immediately after being turned on? The buttons on the TX-SR501/TX-SR501E and remote controller don't work? There's no sound coming from the speakers? Only the front speakers are working? The center speaker is not working or is very quiet? Only the center speaker is working? The surround speakers are not working? Possible cause Remedy The power cord is not connected. Connect the power cord to a suitable wall outlet (page 24). The [POWER] switch is set to OFF (TX-SR501E only). Set the [POWER] switch to ON (page 24). External interference is affecting the TX-SR501/ TX-SR501E's digital circuitry. Turn off the TX-SR501/TX-SR501E, wait five seconds, then try turning it on again. If that fails, disconnect the power cord from the wall outlet, wait five seconds, reconnect it, then try turning it on again. The amp protection system has been activated. Contact your Onkyo dealer. Power supply voltage fluctuations and other anomalies, such as static electricity, can interfere with normal operation. Turn off the TX-SR501/TX-SR501E, wait five seconds, then try turning it on again. If that fails, disconnect the power cord from the wall outlet, wait five seconds, reconnect it, then try turning it on again. The TX-SR501/TX-SR501E is muted. Unmute the TX-SR501/TX-SR501E (page 33). Check your connections. The TX-SR501/TX-SR501E is not connected properly. If your turntable doesn't have a built-in phono preamp, you must connect one between your turntable and the TX-SR501/TX-SR501E. If your turntable uses an MC cartridge, you must use a compatible phono preamp. The speaker cables are not connected properly. Check the speaker connections (page 21). The wrong input source is selected. Select the correct input source (page 28). A pair of headphones are connected. Disconnect the headphones (page 33). The input signal format is set to PCM or DTS. Set the input signal format to Auto (page 29). The volume is set at minimum. Turn up the volume (page 28). The speakers are configured incorrectly. Check the speaker configuration (page 25). Some speakers are not used with certain listening modes. See page 34 for information on listening modes. A connecting cable may be damaged. Check your connecting cables for signs of damage and replace as necessary. The Stereo listening mode is selected. In Stereo listening mode, only the front speakers and subwoofer are used (page 34). The center speaker is not connected properly. Check the center speaker connections (page 21). The Stereo, Direct, or Orchestra listening mode The center speaker is not used with these modes is selected. (page 34). The volume of the center speaker is set at minimum. Check the volume of the center speaker (page 27). The currently selected speaker configuration doesn't use the center speaker. Check the speaker configuration (page 25). You're listening to a mono sound source (e.g., TV or AM broadcast) and the PL II MOVIE or PL II MUSIC listening mode is selected, so the sound is concentrated in the center speaker. Select another listening mode (page 34). The surround speakers are not used with certain listening modes. See page 34 for information on listening modes. Surround speaker output depends on the source material. Some material may not use the surround speakers much. The volume of the surround speakers is set at minimum. Check the volume of the surround speakers (page 27). The currently selected speaker configuration doesn't use the surround speakers. Check the speaker configuration (page 25). 45

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45
Troubleshooting
Symptom
Possible cause
Remedy
Amp
Can’t turn on the
TX-SR501/TX-SR501E?
The power cord is not connected.
Connect the power cord to a suitable wall outlet
(page 24).
The [POWER] switch is set to OFF (TX-SR501E
only).
Set the [POWER] switch to ON (page 24).
External interference is affecting the TX-SR501/
TX-SR501E’s digital circuitry.
Turn off the TX-SR501/TX-SR501E, wait five sec-
onds, then try turning it on again. If that fails, discon-
nect the power cord from the wall outlet, wait five
seconds, reconnect it, then try turning it on again.
The TX-SR501/TX-SR501E
shuts down immediately
after being turned on?
The amp protection system has been activated.
Contact your Onkyo dealer.
The buttons on the
TX-SR501/TX-SR501E and
remote controller don’t
work?
Power supply voltage fluctuations and other
anomalies, such as static electricity, can inter-
fere with normal operation.
Turn off the TX-SR501/TX-SR501E, wait five sec-
onds, then try turning it on again. If that fails, discon-
nect the power cord from the wall outlet, wait five
seconds, reconnect it, then try turning it on again.
There’s no sound coming
from the speakers?
The TX-SR501/TX-SR501E is muted.
Unmute the TX-SR501/TX-SR501E (page 33).
The TX-SR501/TX-SR501E is not connected
properly.
Check your connections.
If your turntable doesn’t have a built-in phono
preamp, you must connect one between your turnta-
ble and the TX-SR501/TX-SR501E.
If your turntable uses an MC cartridge, you must use
a compatible phono preamp.
The speaker cables are not connected properly.
Check the speaker connections (page 21).
The wrong input source is selected.
Select the correct input source (page 28).
A pair of headphones are connected.
Disconnect the headphones (page 33).
The input signal format is set to PCM or DTS.
Set the input signal format to Auto (page 29).
The volume is set at minimum.
Turn up the volume (page 28).
The speakers are configured incorrectly.
Check the speaker configuration (page 25).
Some speakers are not used with certain listen-
ing modes.
See page 34 for information on listening modes.
A connecting cable may be damaged.
Check your connecting cables for signs of damage and
replace as necessary.
Only the front speakers are
working?
The Stereo listening mode is selected.
In Stereo listening mode, only the front speakers and
subwoofer are used (page 34).
The center speaker is not
working or is very quiet?
The center speaker is not connected properly.
Check the center speaker connections (page 21).
The Stereo, Direct, or Orchestra listening mode
is selected.
The center speaker is not used with these modes
(page 34).
The volume of the center speaker is set at mini-
mum.
Check the volume of the center speaker (page 27).
The currently selected speaker configuration
doesn’t use the center speaker.
Check the speaker configuration (page 25).
Only the center speaker is
working?
You’re listening to a mono sound source (e.g.,
TV or AM broadcast) and the PL II MOVIE or
PL II MUSIC listening mode is selected, so the
sound is concentrated in the center speaker.
Select another listening mode (page 34).
The surround speakers are
not working?
The surround speakers are not used with certain
listening modes.
See page 34 for information on listening modes.
Surround speaker output depends on the
source material. Some material may not use the
surround speakers much.
The volume of the surround speakers is set at
minimum.
Check the volume of the surround speakers (page 27).
The currently selected speaker configuration
doesn’t use the surround speakers.
Check the speaker configuration (page 25).