Samsung NQ70M7770DG/AA User Manual - Page 81

Problem Possible cause I can hear water boiling during steam cooking. Water is being heated by the steam heater. The oven will not self-clean. The oven temperature is too high to start a self-clean operation. The oven controls have been set incorrectly. A self-cleaning cycle cannot be started if the oven lockout feature has been activated. Excessive smoking during a self-cleaning cycle. There is excessive soiling in the oven. The oven door will not open after a selfcleaning cycle. The oven is too hot. The oven is not clean after a self-cleaning cycle. The oven controls were not set correctly. The oven was heavily soiled. Solution This is not a product malfunction. Allow the oven to cool and then reset the controls. See the Self clean section on page 61. Deactivate the oven control lockout (see page 23). Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. Allow the oven to cool. See the Self clean section on page 61. Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. Problem Steam is coming out of the vent. A burning or oily odor is coming from the vent. Strong odor. Fan noise. The oven racks are difficult to slide. The oven door is locked. Possible cause When using the convection feature, it is normal to see steam coming out of the oven vent. As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. This is normal for a new oven and will disappear in time. An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. A convection fan may automatically turn on and off. The shiny, silver-colored racks were cleaned in a selfcleaning cycle. The circuit breaker has been tripped or there was a power failure while the oven door was locked. Solution This is normal operation and not a system failure. Use the oven as usual. • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the Self clean section on page 61. Operate the oven empty on the bake setting at 400 °F for 1 hour. This is not a system failure but normal operation. Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. Activate Control Lockout, and then unlock the control. See the Oven Control Lockout section on page 23. Troubleshooting NQ70M7770D_AA_DE68-04447A-03_EN+MES+CFR.indb 81 English 81 2018-08-30 12:55:47