Samsung NY58J9850WS/AA User Manual - Page 52

START/SET, OFF/CLEAR, CLEAR, Touch to Wake, English, Problem, Cause, Action

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Troubleshooting Problem Very large or yellow surface burner flames. Surface burners light but oven burners do not light. Cause Wrong orifice is assembled. The oven door lock is turned on. Gas Pressure Regulator shut off switch is in the 'off position. Action Check the burner orifice size and contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off. Call a qualified service technician. Oven Problem Cause Action The oven control beeps and displays an information code. There may be an issue with your oven. See the "Information codes" chart on page 56. Press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. Problem The oven will not turn on. The oven temperature is too hot or cold. The oven heater will not shut off. Cause The oven is not completely plugged into the electrical outlet. A fuse in your home may be blown or the circuit breaker may have tripped. The oven thermostat needs adjustment. The oven door lock is turned on. The Sabbath function has been activated. Action Make sure the electrical plug is fully inserted into a live, properly grounded outlet. Replace the fuse or reset the circuit breaker. See page 38. The display will show the Lock icon. Hold the oven door open and press the START/SET button for 3 seconds. The oven will beep and the Lock icon will turn off. SAb and the time of day will show in the display. All other controls and signals will be deactivated. To turn off the oven only, press the OFF/ CLEAR button. To cancel the Sabbath function and reactivate the controls and signals, press and hold the Bake and Touch to Wake Up buttons simultaneously for 3 seconds. Troubleshooting 52 English

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52 English
Troubleshooting
Troubleshooting
Problem
Cause
Action
Very large or
yellow surface
burner flames.
Wrong orifice is
assembled.
Check the burner orifice size
and contact your installer if
you have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
Surface burners
light but oven
burners do not
light.
The oven door lock is
turned on.
The display will show the
Lock icon. Hold the oven door
open and press the
START/SET
button for 3 seconds. The oven
will beep and the Lock icon
will turn off.
Gas Pressure Regulator
shut off switch is in the
‘off position.
Call a qualified service
technician.
Oven
Problem
Cause
Action
The oven control
beeps and displays
an information
code.
There may be an issue
with your oven. See the
“Information codes” chart
on page
56
.
Press the
OFF/CLEAR
button
and restart the oven.
If the problem persists,
disconnect all power to the
range for at least 30 seconds
and then reconnect the power.
If this does not solve the
problem, call for service.
Problem
Cause
Action
The oven will not
turn on.
The oven is not
completely plugged into
the electrical outlet.
Make sure the electrical plug
is fully inserted into a live,
properly grounded outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
Replace the fuse or reset the
circuit breaker.
The oven
temperature is too
hot or cold.
The oven thermostat
needs adjustment.
See page
38
.
The oven heater
will not shut off.
The oven door lock is
turned on.
The display will show the
Lock icon. Hold the oven door
open and press the
START/SET
button for 3 seconds. The oven
will beep and the Lock icon
will turn off.
The Sabbath function has
been activated.
SAb and the time of day will
show in the display. All other
controls and signals will be
deactivated. To turn off the
oven only, press the
OFF/
CLEAR
button.
To cancel the Sabbath function
and reactivate the controls
and signals, press and hold
the
Bake
and
Touch to Wake
Up
buttons simultaneously for
3 seconds.