Samsung NY58J9850WS/AA User Manual - Page 56

Information codes, Touch IC and PCB signal

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Troubleshooting Problem Cause Action Display goes blank. The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to be reset. Your digital control has been damaged. Replace fuse or reset circuit breaker. Food does not bake or roast properly in the oven. The wrong cooking mode is selected. The oven racks have not been positioned properly for the foods being cooked. See page 21. See page 28. Incorrect cookware or cookware of improper size is being used. See page 15. The oven thermostat needs adjustment. See page 38. There is aluminum foil on racks and/or oven bottom. Remove foil. The clock or timers are not set correctly. See page 14. Food does not broil properly in the oven. The oven controls are not set properly. The oven door was not closed during broiling. See page 23. See page 21. The rack has not been properly positioned. See the broiling guide on page 26. 56 English Information codes Code symbol Meaning Oven sensor malfunction. The oven is overheating. Temp probe malfunction. Control pad malfunction. Door lock malfunction. Solution 1. Press the OFF/CLEAR button and restart the oven. 2. If the problem persists, disconnect all power to the oven range for at least 30 seconds and then reconnect the power. PCB signal malfunction. Touch IC and PCB signal malfunction. Divider switch malfunction. 1. If the Divider is in the oven, make sure it is pushed in all the way. 2. If the Divider is not in the oven, see if something is pressing against the divider switch in the back of the oven. 3. If the Divider is all the way in or there is nothing pressing against the Divider switch, press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the oven range for at least 30 seconds, and then reconnect the power. ** If these solutions do not solve the problem, contact a local Samsung service center 1-800-SAMSUNG (1-800-726-7864). Troubleshooting

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56 English
Troubleshooting
Troubleshooting
Problem
Cause
Action
Display goes blank.
The electrical outlet
Ground Fault Interrupter
(GFI or GFCI) has been
tripped and needs to be
reset.
Your digital control has
been damaged.
Replace fuse or reset circuit
breaker.
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode
is selected.
See page
21
.
The oven racks have not
been positioned properly
for the foods being
cooked.
See page
28
.
Incorrect cookware or
cookware of improper
size is being used.
See page
15
.
The oven thermostat
needs adjustment.
See page
38
.
There is aluminum foil
on racks and/or oven
bottom.
Remove foil.
The clock or timers are
not set correctly.
See page
14
.
Food does not
broil properly in
the oven.
The oven controls are not
set properly.
See page
23
.
The oven door was not
closed during broiling.
See page
21
.
The rack has not been
properly positioned.
See the broiling guide on page
26
.
Information codes
Code symbol
Meaning
Solution
Oven sensor malfunction.
1.
Press the
OFF/CLEAR
button
and restart the oven.
2.
If the problem persists,
disconnect all power to
the oven range for at
least 30 seconds and then
reconnect the power.
The oven is overheating.
Temp probe malfunction.
Control pad malfunction.
Door lock malfunction.
PCB signal malfunction.
Touch IC and PCB signal
malfunction.
Divider switch malfunction.
1.
If the Divider is in the oven,
make sure it is pushed in all
the way.
2.
If the Divider is not in the
oven, see if something is
pressing against the divider
switch in the back of the
oven.
3.
If the Divider is all the
way in or there is nothing
pressing against the Divider
switch, press the
OFF/CLEAR
button and restart the oven.
If the problem persists,
disconnect all power to
the oven range for at
least 30 seconds, and then
reconnect the power.
** If these solutions do not solve the problem, contact a local Samsung service
center 1-800-SAMSUNG (1-800-726-7864).