Sharp GX20 Service Manual - Page 28

Table of Error messages

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GX20 CONFIDENTIAL 6) Matters to be attended to the downloading operation. [If using a Data cable:] 1. Make sure to remove the AC charger from the Data cable. Otherwise it may cause the charging application to be activated and downloading operation cannot be operated properly. 2. Use a fully charged battery for the downloading operation. 3. If the battery is not charged enough, the downloading operation may not be completed. Make sure to charge the battery fully before downloading. 4. If the downloading operation is cancelled or interrupted due to an error condition, remove the battery once and then, start over the operation. 5. Start downloading after the phone has been properly turned off in order to clear the back-up RAM. 6. If you select "FileSystem Initialize" for the download, user's data stored in the phone will be deleted. Care should be taken for this performance. 7. If the power saving mode is set on your PC, the download may fail depending on PCs. Please cancel the power saving mode when performing the download. [If using "Communication Box Ver. 2G":] 1. Switch on the Power button of the Box starting from No.10 to No.1 when "Sending Sync Byte.../Press Power Button" message appears. If the button 1 is switched on first, it results in failure of the downloading operation on phhones that are connected to the cable 2 to 10. 2. The time to be taken for erasing the program data differs depending on the phones. If failed for the erasing operation at 100 seconds wait time, increase "Wait Time". However it takes more time to finish downloading. 3. Start downloading after turning off the phone in order to clear the back-up RAM. 4. If you select "FileSystem Initialize" for the download, user's data stored in the phone will be deleted. Care should be taken for this performance. 5. If the power saving mode is set on your PC, the download may fail depending on PCs. Please cancel the power saving mode when performing the download. 3) Table of Error messages 1) Error messages for the Upgrading Tool (on PC side) No. Displayed Message 1 Unable to open file 2 Unable to receive Sync Byte 3 Cannot communicate to port 4 RAM Loader not responding to commands 5 RAM Loader cannot understand commands 6 Unable to program flash 7 Unable to reconfigure port 8 Select File Error Description File open error Failed to open MOT file to download. Communication error Could not be synchronized with Boot ROM Serial setting error Wrong serial port was selected. Communication error No response from the downloaded loading loader. Communication error Received undefined response from the loading loader. Flash operation error Failed to write or erase the Flash ROM. Serial setting error Selected COM Port is still in use. Wrong file is selected. The file you select is not applicable for the upgrading. Choose another file to download. 2 - 22

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GX20
2 – 22
CONFIDENTIAL
6)
Matters to be attended to the downloading operation.
[If using a Data cable:]
[If using “Communication Box Ver. 2G”:]
3) Table of Error messages
1)
Error messages for the Upgrading Tool (on PC side)
1.
Make sure to remove the AC charger from the Data cable. Otherwise it may cause the charging application to be activated and down-
loading operation cannot be operated properly.
2.
Use a fully charged battery for the downloading operation.
3.
If the battery is not charged enough, the downloading operation may not be completed. Make sure to charge the battery fully before
downloading.
4.
If the downloading operation is cancelled or interrupted due to an error condition, remove the battery once and then, start over the oper-
ation.
5.
Start downloading after the phone has been
properly turned off in order to clear the back-up RAM.
6.
If you select “FileSystem Initialize” for the download, user’s data stored in the phone will be deleted. Care should be taken for this perfor-
mance.
7.
If the power saving mode is set on your PC, the download may fail depending on PCs. Please cancel the power saving mode when per-
forming the download.
1.
Switch on the Power button of the Box starting from No.10 to No.1 when “Sending Sync Byte…/Press Power Button” message appears.
If the button 1 is switched on first, it results in failure of the downloading operation on phhones that are connected to the cable 2 to 10.
2.
The time to be taken for erasing the program data differs depending on the phones.
If failed for the erasing operation at 100 seconds wait time, increase “Wait Time”. However it takes more time to finish downloading.
3.
Start downloading after turning off the phone in order to clear the back-up RAM.
4.
If you select “FileSystem Initialize” for the download, user’s data stored in the phone will be deleted. Care should be taken for this perfor-
mance.
5.
If the power saving mode is set on your PC, the download may fail depending on PCs. Please cancel the power saving mode when per-
forming the download.
No.
Displayed Message
Description
1
Unable to open file
File open error
Failed to open MOT file to download.
2
Unable to receive Sync Byte
Communication error
Could not be synchronized with Boot ROM
3
Cannot communicate to port
Serial setting error
Wrong serial port was selected.
4
RAM Loader not responding to commands
Communication error
No response from the downloaded loading loader.
5
RAM Loader cannot understand commands
Communication error
Received undefined response from the loading loader.
6
Unable to program flash
Flash operation error
Failed to write or erase the Flash ROM.
7
Unable to reconfigure port
Serial setting error
Selected COM Port is still in use.
8
Select File Error
Wrong file is selected.
The file you select is not applicable for the upgrading.
Choose another file to download.