Sony HT-9900M Operating Instructions - Page 97
Self-diagnosis Function (When letters/numbers appear in the display
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The angles cannot be changed. , Try using the DVD's menu instead of the direct selection button on the remote (page 37). , Multi-angles are not recorded on the DVD being played. , The angle can only be changed when the "ANGLE" indicator lights up on the front panel display (page 10). , The DVD prohibits changing of the angles. The player does not operate properly. , When static electricity, etc., causes the player to operate abnormally, unplug the player. 5 numbers or letters are displayed on the screen and on the front panel display. , The self-diagnosis function was activated. (See the table on page 97.) The front cover does not open and "LOCKED" appears on the front panel display. , Child Lock is set (page 35). The front cover does not open and "TRAY LOCKED" appears on the front panel display. , Contact your Sony dealer or local authorized Sony service facility. "Data error" appears on the TV screen when playing a DATA CD. , The MP3 audio track you want to play is broken. , The data is not MPEG1 Audio Layer 3 data. Self-diagnosis Function (When letters/numbers appear in the display) When the self-diagnosis function is activated to prevent the player from malfunctioning, a five-character service number (e.g., C 13 50) with a combination of a letter and four digits appears on the screen and the front panel display. In this case, check the following table. C:13:50 First three characters of the service number Cause and/or corrective action C 13 The disc is dirty. , Clean the disc with a soft cloth (page 8). C 31 The disc is not inserted correctly. , Re-insert the disc correctly. C 32 The front cover automatically opens and the player enters standby mode. , Check that there is nothing wrong inside the rotary table, such as a fallen disc. After you have checked the inside of the rotary table and resolved any possible problems, press H. E XX (xx is a number) To prevent a malfunction, the player has performed the self-diagnosis function. , Contact your nearest Sony dealer or local authorized Sony service facility and give the 5character service number. Example: E 61 10 Additional Information 97