Sony PEG-NZ90 Troubleshooting Q&A
Sony PEG-NZ90 - Personal Entertainment Organizer Manual
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- Sony PEG-NZ90 | Troubleshooting Q&A - Page 1
Troubleshooting Q&A Personal Entertainment Organizer PEG-NZ90 © 2003 Sony Corporation 4-670-646-11 (1) My CLIÉ handheld is not working properly About CLIE Launcher I cannot perform a HotSync® operation Error messages I cannot enter data properly How to operate basic applications (PIM) I cannot beam - Sony PEG-NZ90 | Troubleshooting Q&A - Page 2
how to reset, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." • The "CLIÉ Appication Manual" is installed on your computer when you install the Palm™ Desktop for CLIÉ software. Why can't I turn on my CLI - Sony PEG-NZ90 | Troubleshooting Q&A - Page 3
and select your model. http://www.sony.com/peg/support/ Playing music: Why can't I play MP3 files? • Check that the MP3 files are copied in the folder "PALM/Programs/ MSAUDIO" on the "Memory Stick" media. • Check that the file format is supported by your CLIÉ handheld. b For details on file formats - Sony PEG-NZ90 | Troubleshooting Q&A - Page 4
Application Manual" installed on your computer. • Disconnect your CLIÉ handheld from the cradle, and place it in the cradle again. If the problem receive e-mails? • Follow the steps mentioned in "CLIE Mail" in the "CLIÉ Applications Manual" installed on your computer. Check that the settings of - Sony PEG-NZ90 | Troubleshooting Q&A - Page 5
Page 15 Software or Applications do not operate properly after I perform a soft reset Page 15 I cannot use the Jog Dial™ navigator Page 15 About CLIE Launcher I cannot drag and drop in CLIE Launcher Page 16 I cannot start CLIE Launcher Page 16 The applications on a "Memory Stick" media are - Sony PEG-NZ90 | Troubleshooting Q&A - Page 6
Troubleshooting (continued) Symptoms I cannot back up certain types of data with a HotSync® operation Page Page 20 The Palm™ Desktop for CLIÉ software there is insufficient memory appears Page 27 while receiving data using the IR port I cannot enter data properly My CLIÉ handheld activates a - Sony PEG-NZ90 | Troubleshooting Q&A - Page 7
Memory Stick media" is Page 33 displayed when a "Memory Stick" media is inserted into the "Memory Stick" slot I cannot start applications on a "Memory Stick" media Page 33 My CLIÉ handheld cannot read data on a "Memory Stick" Page 34 media My CLIÉ handheld does not recognize a "Memory Stick - Sony PEG-NZ90 | Troubleshooting Q&A - Page 8
Troubleshooting (continued) Symptoms Page I cannot make a backup I cannot make a backup of certain data on my computer with Page 35 a HotSync® operation I cannot transfer data I cannot transfer image files or movie files from my computer Page 35 to my CLIÉ handheld on a "Memory Stick" media are - Sony PEG-NZ90 | Troubleshooting Q&A - Page 9
error message "Unsafe Removal of Device" is suddenly Page 40 displayed on your computer screen Other problems The CLIÉ handheld does not make any sound Page 41 A "Memory Stick" media cannot be inserted Page 41 A "Memory Stick" media that is used with other devices cannot be used with my CLI - Sony PEG-NZ90 | Troubleshooting Q&A - Page 10
much time to download the contents of websites Page 45 I cannot access a certain website Page 46 I cannot use e-mail (CLIE Mail) I cannot cannot synchronize data between "CLIE Mail" and email software, such as "Outlook Express," on your computer Page 48 Other problems I receive mails from - Sony PEG-NZ90 | Troubleshooting Q&A - Page 11
. Step 2 Refer to the Sony CLIÉ handheld Support website On the Sony CLIÉ handheld Support website (http://www.ita.sel.sony.com/support/clie/), you can see information for the answers to frequently asked questions (FAQ), download provisions of latest programs, information on how to connect - Sony PEG-NZ90 | Troubleshooting Q&A - Page 12
Avoiding problems Make a backup We recommend that you make a backup of your data in case of any unexpected trouble. Backing up your data will ensure that it will be saved on the CLIÉ handheld even when you have to perform a hard reset. Making a backup using the "Memory Stick Backup" application - Sony PEG-NZ90 | Troubleshooting Q&A - Page 13
battery of your CLIÉ handheld has run out. Place your CLIÉ handheld in the cradle connected Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." My CLIÉ handheld is not responding B The HOLD switch of your CLIÉ handheld is on. Your CLIÉ handheld - Sony PEG-NZ90 | Troubleshooting Q&A - Page 14
the reset button. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." My CLIÉ handheld keeps turning itself off B Your CLIÉ handheld is designed to turn itself off after a period of inactivity - Sony PEG-NZ90 | Troubleshooting Q&A - Page 15
once again. If you cannot solve your problem by performing a soft reset, try a hard reset. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." Note on performing a reset After performing a reset - Sony PEG-NZ90 | Troubleshooting Q&A - Page 16
Cards check box in the CLIE Launcher Preferences screen is not selected. b For details, refer to "Sony CLIÉ™ handheld basic operations: Using "CLIE Launcher": Menu List" in the "Handbook." B When the battery of your CLIÉ handheld is running low, the data on a "Memory Stick" media may not be - Sony PEG-NZ90 | Troubleshooting Q&A - Page 17
taking it out again. B Are the CLIÉ handheld and cradle correctly connected? Check that the battery icon on your CLIÉ handheld screen is . If is displayed, place your CLIÉ handheld in the cradle properly. B Is the memory space of your CLIÉ handheld sufficient? Delete any unnecessary data and perform - Sony PEG-NZ90 | Troubleshooting Q&A - Page 18
for CLIÉ software. If you cannot perform the HotSync® operation even after following the above instructions, perform a soft reset by pressing the reset button of your CLIÉ handheld. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the - Sony PEG-NZ90 | Troubleshooting Q&A - Page 19
even by tapping Cancel, perform a soft reset on your CLIÉ handheld. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." It takes a long time to complete a HotSync® operation B Depending on - Sony PEG-NZ90 | Troubleshooting Q&A - Page 20
and driver files added later, or some data in applications. b For details on applications that cannot be backed up, refer to manuals of each application. When you want to make a complete backup, use the Memory Stick Backup application. b For details, refer to "Backing up your Sony CLIÉ™ handheld - Sony PEG-NZ90 | Troubleshooting Q&A - Page 21
. Set the mail software properly on your computer. I cannot perform a HotSync® operation via a modem Checking your CLIÉ handheld B Check that you enter the correct phone number for the access point. B If you are using call waiting on your service line, tap Network and Phone in the Preference screen - Sony PEG-NZ90 | Troubleshooting Q&A - Page 22
Setup screen and enter the correct phone number. B Check whether you can hear any noise coming from your service line. A line may be interrupted due to noises in some cases. B When using a modem other than a CF modem card, check the battery power of the modem. Checking your computer B Check that - Sony PEG-NZ90 | Troubleshooting Q&A - Page 23
remaining is insufficient. After charging the battery of your CLIÉ handheld, try the IR HotSync® operation again. B Reduce the transmission speed. If you are using call waiting on your service line, tap Connection and IR to a PC/handheld in the Preferences screen. Then tap Edit, Details and specify - Sony PEG-NZ90 | Troubleshooting Q&A - Page 24
HotSync operation problem by following the troubleshooting items, drivers, other drivers may be installed and a problem may occur in your computer system. Make sure you install the Palm™ Desktop for CLIÉ software before performing a HotSync® operation. Do not use a USB hub If you connect the cradle - Sony PEG-NZ90 | Troubleshooting Q&A - Page 25
Manager tab and check that "USB controller" is displayed in the Device Manager screen. If "USB controller" is not displayed b For details, refer to the manual of your computer. 25 - Sony PEG-NZ90 | Troubleshooting Q&A - Page 26
messages An error message is displayed repeatedly B Follow the instructions of the message. The error message "Invalid process" is displayed when starting an application B If the memory space of your CLIÉ handheld or "Memory Stick" is insufficient, applications may not start properly. Delete any - Sony PEG-NZ90 | Troubleshooting Q&A - Page 27
CLIÉ handheld is insufficient, delete any unnecessary data after backing up data as needed. B Perform a soft reset by pressing the reset button. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions - Sony PEG-NZ90 | Troubleshooting Q&A - Page 28
does not recognize handwritten characters B For your CLIÉ handheld to recognize handwritten characters entered with the stylus, you must use Graffiti® writing. b For details, refer to "Entering data on your Sony CLIÉ™ handheld: Using Graffiti® writing to enter data" in the "Handbook." B Make - Sony PEG-NZ90 | Troubleshooting Q&A - Page 29
Preferences screen are correct. b For details, refer to "Customizing your Sony CLIÉ™ handheld (Preferences): Setting the Date & Time preferences" in the "Handbook check that Manual is selected for the Sort by field. B The settings of the display order in the Palm™ Desktop for CLIÉ software cannot be - Sony PEG-NZ90 | Troubleshooting Q&A - Page 30
perform a HotSync® operation (the vCard data created with the Palm™ Desktop for CLIÉ software can be read by the "Address" application on your CLIÉ handheld). When you transfer vCard data to a device other than a CLIÉ handheld, the data may not be displayed properly on the device if the data version - Sony PEG-NZ90 | Troubleshooting Q&A - Page 31
of your CLIÉ handheld's memory must be more than twice the size of data to be received. If the memory space of your CLIÉ handheld is insufficient, delete operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." I cannot exchange - Sony PEG-NZ90 | Troubleshooting Q&A - Page 32
applications will be deleted. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the - Sony PEG-NZ90 | Troubleshooting Q&A - Page 33
where the application is to be installed as "Memory Stick" media and check that HotSync® operation is performed properly. When it is installed properly, copy or move the application from the "Memory Stick" media to your CLIÉ handheld using the "CLIE Files" application. Continued on next page 33 - Sony PEG-NZ90 | Troubleshooting Q&A - Page 34
the software. Use "Memory Stick Import"/"Memory Stick Export" application to install data from your computer to "Memory Stick" media. My CLIÉ handheld does not recognize a "Memory Stick" media or an error occurs B Eject the "Memory Stick" media and try inserting it again. B If the terminal part of - Sony PEG-NZ90 | Troubleshooting Q&A - Page 35
and driver files added later, or some data in applications. For details on applications that cannot be backed up, refer to the manuals of each application. If you want to make a complete backup, use the Memory Stick Backup application. b For details, refer to "Backing up your Sony CLIÉ™ handheld - Sony PEG-NZ90 | Troubleshooting Q&A - Page 36
card and reconnect it. B For the latest information on peripheral devices and network cards supported by your CLIÉ handheld, refer to the website below and select your model. http://www.sony.com/peg/support/ I cannot play music (Audio Player) Playing music There is no sound B Increase the volume - Sony PEG-NZ90 | Troubleshooting Q&A - Page 37
Movie Player • Voice Recorder • CLIE Camera S • Movie Recorder • CLIE Mail The sound becomes distorted B Manual" installed on your computer. The sound is coming from only one side B Make sure you insert the headphone plug properly into the headphone jack. The names of music files on a "Memory Stick - Sony PEG-NZ90 | Troubleshooting Q&A - Page 38
are copied in the folder "PALM/Programs/ MSAUDIO" on the "Memory Stick" media. B Check that the file format is supported by your CLIÉ handheld. b For details on file formats supported by your CLIÉ handheld, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. B Audio - Sony PEG-NZ90 | Troubleshooting Q&A - Page 39
Memory Stick" media. B OpenMG may take time to confirm data. Please wait for a while. B Set to the music transfer mode. b For details, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. B Disconnect your CLIÉ handheld from the cradle, and place it in the cradle - Sony PEG-NZ90 | Troubleshooting Q&A - Page 40
computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting a "Memory Stick" media. Operation during connection becomes unstable B If you connect the cradle to your computer via a USB hub or extension USB cable, you may not be - Sony PEG-NZ90 | Troubleshooting Q&A - Page 41
"Basic operations of your Sony CLIÉ™ handheld: Functions of parts: "Memory Stick" Slot" in the "Read This First (Operating Instructions)." A "Memory Stick" media that is used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on "Memory Stick" media onto your computer - Sony PEG-NZ90 | Troubleshooting Q&A - Page 42
"Sound Converter 2", supplied with your CLIÉ handheld. 1 Start the Sound Utility application on your CLIÉ handheld. 2 The Invaild Data dialog box is CLIÉ handheld, you cannot automatically delete audio data encoded by the Sound Converter 2 application. 1 Start the Memory Stick Gate application - Sony PEG-NZ90 | Troubleshooting Q&A - Page 43
About Sound Utility/Sound Converter 2 / About movies About movies I cannot use some the resume time and Thumbnail in either of the following cases: • When the write protect tab of the "Memory Stick" media is set to "LOCK." • The additional information file (.MAI file) is read-only. Moreover, the - Sony PEG-NZ90 | Troubleshooting Q&A - Page 44
, refer to "Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences" in the "Handbook." I cannot connect to the Internet after restoring data using the "Memory Stick Backup" application B Select Network in the Preference screen and reselect Service. (You do not need - Sony PEG-NZ90 | Troubleshooting Q&A - Page 45
Application Manual" installed on your computer. B The website page size may be too large. In addition, HTML tags or page construction may affect its availability. Internet connection takes too much time to download the contents of websites B Connecting to the Internet using another Internet service - Sony PEG-NZ90 | Troubleshooting Q&A - Page 46
the computer and your CLIÉ handheld. B When you access service provider for information about proxy, address, and port settings. B The message "Memory is insufficient" is displayed. Re-start the "NetFront" application. If the problem cannot be solved by re-starting, perform a soft reset. B Download - Sony PEG-NZ90 | Troubleshooting Q&A - Page 47
service provider.) B With some service providers, you may not be able to send mails due to security systems. B If you start "CLIE Mail" from "CLIE Camera S" while the battery power of your CLIÉ handheld b For details, refer to "CLIE Mail" in the "CLIÉ Application Manual" installed on your computer. B - Sony PEG-NZ90 | Troubleshooting Q&A - Page 48
, refer to "CLIE Mail" in the "CLIÉ Application Manual" installed on your computer. I cannot synchronize data between "CLIE Mail" and e-mail software, such as " pull-down menu in the Programs tab, select the E-mail software that you want to synchronize with "CLIE Mail" and click the OK button. 48 - Sony PEG-NZ90 | Troubleshooting Q&A - Page 49
Other problems I receive mails from Mailer software on my computer B Check that the setting to transfer e-mails is proper. b For details, refer to "CLIE Mail: Transferring e-mail massages from your computer: Setting up your CLIÉ handheld for HotSync e-mail transfers" in the "CLIÉ Application Manual - Sony PEG-NZ90 | Troubleshooting Q&A - Page 50
you have questions or trouble, please refer to one of the following for a solution: ■ Read This First (supplied), Handbook (supplied), and Troubleshooting Q&A (this guide) describe how to use your CLIÉ handheld. ■ Your Sony CLIÉ handheld Support Website http://www.sony.com/peg/support/ Provides the - Sony PEG-NZ90 | Troubleshooting Q&A - Page 51
É handheld and other Sony products that work with your computer. To contact the Sony Customer Information Service Center, call 1-877-760-SONY (7669). ■ Sony Product Registration website (for customers in the U.S.A and Canada) U.S.A: http://www.sony.com/clie/register/ Canada: http://www.sony.com/clie - Sony PEG-NZ90 | Troubleshooting Q&A - Page 52
For the latest information on support and accessories, check our official Sony CLIÉ website http://www.sony.com/clie/
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© 2003 Sony Corporation
4-670-646-
11
(1)
Personal Entertainment Organizer
PEG-NZ90
Trouble-
shooting
Q&A
My CLIÉ handheld is not
working properly
About CLIE Launcher
I cannot perform a HotSync
®
operation
Error messages
I cannot enter data properly
How to operate basic applications
(PIM)
I cannot beam data
I cannot use a “Memory Stick”
media
I cannot transfer data
Peripheral devices are not
recognized
I cannot play music
(Audio Player)
About Sound Utility/Sound
Converter 2
About movies
I cannot use e-mail (CLIE Mail)
I cannot make a backup
I cannot connect to the
Internet
I forgot my password
I cannot exchange data using the
Bluetooth™ function