Sony PEG-NZ90 Troubleshooting Q&A - Page 18

Performing initial checks, Start, Programs, All Programs, Sony handheld, HotSync Manager, Local USB

Page 18 highlights

Performing initial checks Checking your computer B Is the operating system on your computer compliant? The following is the operating systems that are compliant with your CLIÉ handheld. Operating systems other than the following are not supported. • Microsoft Windows 98 Second Edition • Microsoft Windows 2000 Professional • Microsoft Windows Me • Microsoft Windows XP Note Upgrade versions of operating systems are not supported. B If you are using Windows 2000 Professional or Windows XP, log in as an "Administrator." B Is the USB cable of the cradle connected to your computer? B Is the HotSync icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. B Is the Local USB check box in the menu (displayed by clicking the HotSync icon selected? If not, select the Local USB check box. B Is the USB port active? Check that the USB port works normally by connecting another USB device such as a USB mouse. B When using terminal extension products for laptops such as a port replicator, you may not be able to use either the port replicator or the USB port of your computer. B Quit applications other than the Palm™ Desktop for CLIÉ software. If you cannot perform the HotSync® operation even after following the above instructions, perform a soft reset by pressing the reset button of your CLIÉ handheld. b For details, refer to "Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." 18

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18
Checking your computer
B
Is the operating system on your computer compliant?
The following is the operating systems that are compliant with your CLIÉ
handheld. Operating systems other than the following are not supported.
Microsoft Windows 98 Second Edition
Microsoft Windows 2000 Professional
Microsoft Windows Me
Microsoft Windows XP
Note
Upgrade versions of operating systems are not supported.
B
If you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator.”
B
Is the USB cable of the cradle connected to your computer?
B
Is the HotSync
icon displayed in the task tray in the bottom right-hand
corner of your computer screen?
If not, select the
Start
menu,
Programs
(
All Programs
in Windows
XP),
Sony handheld
, and
HotSync Manager
to start the HotSync
Manager.
B
Is the
Local USB
check box in the menu (displayed by clicking the
HotSync
icon selected?
If not, select the
Local USB
check box.
B
Is the USB port active?
Check that the USB port works normally by connecting another USB
device such as a USB mouse.
B
When using terminal extension products for laptops such as a port
replicator, you may not be able to use either the port replicator or the USB
port of your computer.
B
Quit applications other than the Palm™ Desktop for CLIÉ software.
If you cannot perform the HotSync
®
operation even after following the
above instructions, perform a soft reset by pressing the reset button of your
CLIÉ handheld.
b
For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting
your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”
Performing initial checks