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Toshiba Portege R935 User Guide - Page 175

If you need further assistance, The USB Wakeup function does not work.

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If Something Goes Wrong If you need further assistance 175 ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function." For more information, see "TOSHIBA Sleep Utility" on page 136. The eSATA device is not recognized from Sleep or Hibernation mode. A connected eSATA device may not be recognized if it is connected to the computer's eSATA/USB combo port (available on certain models) while the computer is in Sleep or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on. NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer's instructions. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources. ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information.

Section	Page
Portégé® R930 Series User’s Guide	1
Contents	18
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Other documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	33
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	34
Check list	35
Precautions	35
Important information on your computer’s cooling fan	37
Setting up your computer	38
Connecting to a power source	38
Charging the main battery	41
Using the computer for the first time	41
Setting up your software	42
Registering your computer with Toshiba	42
Adding optional external devices	42
Adding memory (optional)	43
Installing a memory module	43
Removing a memory module	49
Checking total memory	52
Recovering the Internal Storage Drive	52
Recovering to out-of-box state (recommended recovery method)	54
Recovering without changing the internal storage drive partitions	56
Recovering to a custom size partition	59
Creating recovery media	61
Restoring from recovery media	64
Erasing the Internal Storage Drive	66
Checking the internal storage drive operating status	67
Installing drivers and applications	67
Using the touch pad	68
Adjusting touch pad settings	71
Disabling or enabling the touch pad	72
Scrolling with the touch pad	72
Control buttons	72
Connecting an external device	73
Using external display devices	73
Selecting video cables	73
Connecting an HDMI™-compatible television or display device	74
Connecting an external monitor or projector	74
Adjusting the quality of the external display	75
Customizing your computer’s settings	75
Caring for your computer	76
Cleaning the computer	76
Moving the computer	76
Using a computer lock	76
Chapter 2: Learning the Basics	78
Computing tips	78
Using the keyboard	79
Character keys	80
Ctrl, Fn, and Alt keys	80
Function keys	80
Special Windows® keys	81
Starting a program	81
Starting a program using the Search programs and files field	81
Starting a program from the Start menu	82
Saving your work	82
Backing up your work	83
Restoring your work	83
Using the optical disc drive	84
Optical disc drive components	84
Inserting an optical disc	85
Playing optical media	86
Recording optical media	86
Removing a disc with the computer on	87
Removing a disc with the computer off	87
Toshiba’s online resources	88
Chapter 3: Mobile Computing	89
Toshiba’s energy-saver design	89
Running the computer on battery power	90
Battery Notice	90
Power management	91
Using additional batteries	91
Charging the main battery	92
Charging the RTC battery	93
Monitoring main battery power	93
Determining remaining battery power	94
What to do when the main battery runs low	95
Setting battery notifications	95
Conserving battery power	96
Power Plans	97
Using a hot key to set the Power Plan	98
Using the TOSHIBA eco power plan	99
Changing the main battery	99
Removing the battery from the computer	100
Inserting a charged battery	101
Taking care of your battery	102
Safety precautions	102
Maintaining your battery	103
Disposing of used batteries	103
Traveling tips	104
Chapter 4: Exploring Your Computer’s Features	106
Exploring the desktop	106
Finding your way around the desktop	107
Setting up for communications	109
Connecting your computer to a network	110
Exploring audio features	110
Recording sounds	110
Using external speakers or headphones	111
Using the Web Camera	111
Using an ExpressCard®	112
Inserting an ExpressCard®	112
Removing an ExpressCard®	113
Using the Memory card reader	114
Inserting memory media	114
Removing memory media	115
Using the eSATA/USB combo port	116
Using the expansion port	116
Chapter 5: Utilities	117
TOSHIBA Assist	118
Connect	119
Secure	120
Protect & Fix	121
Optimize	122
TOSHIBA Application Installer	123
Setting passwords	124
Using an instant password	124
Using a supervisor password	125
Using a user password	126
TOSHIBA Face Recognition Utility	128
TOSHIBA Security Assist	129
TOSHIBA PC Diagnostic Tool Utility	131
TOSHIBA HDD Protection Utility	132
Mouse Utility	133
TOSHIBA Hardware Setup	134
TOSHIBA Sleep Utility	136
Starting the TOSHIBA Sleep Utility	136
USB Sleep and Charge	136
Enabling/Disabling USB Sleep and Charge	138
Power supply mode settings	138
TOSHIBA Button Support	139
TOSHIBA Accessibility	140
Trusted Platform Module (TPM)	141
Fingerprint Authentication Utility	141
Fingerprint utility limitations	141
Using the Fingerprint Authentication Utility	141
Fingerprint Logon	142
Care and maintenance of your fingerprint reader	142
Fingerprint reader limitations	144
TOSHIBA eco Utility™	144
TOSHIBA Service Station	145
TOSHIBA PC Health Monitor	145
ConfigFree®	146
Getting Started	147
ConfigFree® Utilities	147
Chapter 6: If Something Goes Wrong	150
Problems that are easy to fix	150
Problems when you turn on the computer	151
The Windows® operating system is not working	153
Using Startup options to fix problems	154
Internet problems	155
The Windows® operating system can help you	155
Fixing a problem with Device Manager	156
Checking device properties	156
Memory problems	157
Power and the batteries	157
Keyboard problems	159
Display problems	159
Disk or storage drive problems	161
Error-checking	161
Optical disc drive problems	162
Sound system problems	163
ExpressCard® problems	164
ExpressCard® checklist	164
Resolving ExpressCard® problems	164
Printer problems	166
Wireless networking problems	167
DVD operating problems	169
Develop good computing habits	170
Data and system configuration backup in the Windows® operating system	171
If you need further assistance	175
Contacting Toshiba	176
Other Toshiba Internet Web sites	176
Toshiba’s worldwide offices	177
Appendix A: Hot Keys/TOSHIBA Cards	178
Hot Key Cards	178
Using the Hot Key Cards	179
Hot key functions	180
Volume Mute	180
Lock (Instant security)	181
Power plan	182
Sleep mode	183
Hibernation mode	184
Output (Display switch)	185
Display brightness	186
Disabling or enabling wireless devices	187
Disabling or enabling the touch pad	188
Keyboard hot key functions	189
Appendix B: Power Cord/Cable Connectors	190
Glossary	191
A	193
B	194
C	195
D	196
E	197
F	198
G	198
H	198
I	199
K	199
L	199
M	200
N	201
O	201
P	201
R	202
S	203
T	204
U	204
W	205