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Toshiba Satellite U505-S2940 User Guide - Page 210

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210 If Something Goes Wrong If you need further assistance If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit pcsupport.toshiba.com. Go to the Tech Support Center, select your particular model from the list and go to the Detailed Specifications for that model. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardwarerelated, Toshiba offers a variety of resources to help you. Toshiba's Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com.

Section	Page
Satellite® U500 Series User’s Guide	1
Contents	30
Introduction	38
This guide	40
Safety icons	41
Other icons used	41
Your computer’s features and specifications	42
Other documentation	42
Service options	42
Chapter 1: Getting Started	43
Selecting a place to work	43
Setting up a work environment	43
Keeping yourself comfortable	44
Precautions	44
Important information on your computer’s cooling fan	46
Setting up your computer	46
Connecting to a power source	47
Charging the main battery	49
Using the computer for the first time	50
Opening the display panel	50
Turning on the power	51
Setting up your software	52
Registering your computer with Toshiba	52
Adding optional external devices	53
Adding memory (optional)	53
Installing a memory module	54
Removing a memory module	59
Checking total memory	61
Recovering the Internal Storage Drive	62
Recovering to out-of-box state (recommended recovery method)	63
Recovering to a custom size partition	65
Recovering without changing the internal storage drive partitions	68
Creating recovery media	70
Restoring from recovery media	71
Erasing the Internal Storage Drive	73
Checking the internal storage drive operating status	75
Installing drivers and applications	75
Using the TouchPad™	75
Scrolling with the TouchPad™	76
Control buttons	76
TouchPad™ ON/OFF button	76
Disabling or enabling the TouchPad™	76
Using external display devices	77
Connecting the display device	77
Directing the display output when you turn on the computer	79
Adjusting the quality of the external display	80
Using an external keyboard	80
Using a mouse	80
Connecting a printer	80
Setting up a printer	81
Turning off the computer	82
Options for turning off the computer	82
Using the Shut Down command	84
Using and configuring Hibernation mode	86
Using and configuring Sleep mode	89
Closing the display panel	92
Customizing your computer’s settings	92
Caring for your computer	92
Cleaning the computer	92
Moving the computer	93
Using a computer lock	93
Chapter 2: Learning the Basics	95
Computing tips	95
Using the keyboard	97
Character keys	97
Making your keyboard emulate a full-size keyboard	97
Ctrl, Fn, and Alt keys	98
Function keys	98
Special Windows® keys	98
Overlay keys	99
Starting a program	100
Starting a program from the Start menu	100
Starting a program from Windows® Explorer	101
Starting a program using the Start Search field	102
Saving your work	102
Printing your work	104
Backing up your work	105
Restoring your work	106
Using the optical drive	106
Optical drive components	107
Media control buttons	107
Inserting an optical disc	108
Playing an audio CD	110
Playing optical media	110
Recording optical media	110
Removing a disc with the computer on	111
Removing a disc with the computer off	111
Caring for optical discs	112
Toshiba’s online resources	112
Chapter 3: Mobile Computing	113
Toshiba’s energy-saver design	113
Running the computer on battery power	114
Battery Notice	114
Power management	115
Using additional batteries	115
Charging batteries	115
Charging the main battery	116
Charging the RTC battery	116
Monitoring main battery power	117
Determining remaining battery power	118
What to do when the main battery runs low	119
Setting battery notifications	119
Conserving battery power	120
Power Plans	121
Using a hot key to set the Power Plan	122
Using TOSHIBA eco Mode	123
Changing the main battery	124
Removing the battery from the computer	124
Inserting a charged battery	126
Taking care of your battery	127
Safety precautions	127
Maintaining your battery	128
Disposing of used batteries	128
Traveling tips	130
Chapter 4: Exploring Your Computer’s Features	131
Exploring the desktop	131
Finding your way around the desktop	132
Setting up for communications	134
Connecting your computer to a network	134
Connecting a modem to a telephone line	135
An overview of using the Internet	137
The Internet	137
The World Wide Web	137
Internet Service Providers	137
Connecting to the Internet	138
Surfing the Internet	138
Internet features	138
Uploading to, and downloading files from, the Internet	139
Exploring audio features	140
Recording sounds	140
Using external speakers or headphones	140
Using the Web Camera	141
Using an ExpressCard®	142
Inserting an ExpressCard®	142
Removing an ExpressCard®	142
Using the Bridge Media Adapter Slot	143
Inserting memory media	144
Removing memory media	144
Using the eSATA/USB combo port	145
Chapter 5: Utilities	146
TOSHIBA Assist	147
Connect	148
Secure	149
Protect & Fix	150
Optimize	151
TOSHIBA Application Installer	152
Setting passwords	153
Using an instant password	153
Using a supervisor password	154
Using a user password	155
Deleting a user password	156
TOSHIBA Face Recognition Utility	157
TOSHIBA PC Diagnostic Tool Utility	158
TOSHIBA HDD Protection Utility	159
TOSHIBA SD™ Memory Card Format Utility	160
Mouse Utility	161
TOSHIBA Hardware Setup	162
USB Sleep and Charge Utility	164
Starting the USB Sleep and Charge Utility	164
USB Sleep and Charge	164
Enabling USB Sleep and Charge	166
Power supply mode settings	166
Battery settings	167
TOSHIBA Zooming Utility	167
TOSHIBA Button Support	168
TOSHIBA Accessibility	169
Fingerprint Authentication Utility	170
Fingerprint utility limitations	170
Using the Fingerprint Authentication Utility	170
Fingerprint Logon	171
Care and maintenance of your fingerprint reader	171
Fingerprint reader limitations	172
TOSHIBA eco Utility	173
TOSHIBA Service Station	174
TOSHIBA PC Health Monitor	175
Enabling the TOSHIBA PC Health Monitor	176
ConfigFree®	178
Getting Started	178
ConfigFree® Utilities	179
Chapter 6: If Something Goes Wrong	182
Problems that are easy to fix	182
Problems when you turn on the computer	183
The Windows® operating system is not working	186
Using Startup options to fix problems	186
Internet problems	187
The Windows® operating system can help you	188
Resolving a hardware conflict	188
A plan of action	188
Fixing a problem with Device Manager	189
Memory problems	190
Power and the batteries	191
Keyboard problems	192
Display problems	193
Disk or internal storage drive problems	195
Optical drive problems	196
Sound system problems	197
ExpressCard® problems	197
Printer problems	199
Modem problems	200
Wireless networking problems	201
DVD operating problems	203
Develop good computing habits	204
Data and system configuration backup in the Windows® operating system	205
If you need further assistance	210
Before you contact Toshiba	210
Contacting Toshiba	210
Other Toshiba Internet Web sites	211
Toshiba’s worldwide offices	211
Appendix A: Hot Keys/TOSHIBA Cards	213
Hot Key Cards	213
Using the Hot Key Cards	214
Application Cards	215
Using the Application Cards	216
Card Case	217
Hot key functions	217
Volume Mute	218
Lock (Instant security)	219
Power plan	220
Sleep mode	221
Hibernation mode	222
Output (Display switch)	223
Display brightness	224
Disabling or enabling wireless devices	225
Disabling or enabling the TouchPad™	226
Zoom (Display resolution)	227
Keyboard hot key functions	228
Appendix B: Power Cord/Cable Connectors	229
Glossary	230